Checklist; Frequently Asked Questions/Troubleshooting - Mitel 5505 Administration Manual

Introduction
This section contains information on troubleshooting the 5505 Guest IP Phone.

Checklist

Please check:
• Have you used the LAN cable supplied?
• Have you fully inserted the LAN cable into the LAN port on the back of the phone?
• Have you inserted the batteries correctly?
• Have you charged the batteries for 8 hours?

Frequently Asked Questions/Troubleshooting

See the table below for error messages you may see on the 5505 Cordless Handset or problems
with the handset or base.
Problem/Message
Nothing appears in The handset is not switched on.
the display.
The display is not The display is protected by a
plastic film.
clear/seems to be
broken.
The handset is
Base flashes on the
not paired with the base.
display. No
connection to base.
The handset is outside the range
Room name/
of the base.
number
flashes on
the display.
The base station is not connected.
The base is not registered with the
!REG is displayed
MCD. Possible causes are:
on the handset.
- network connectivity
- DHCP settings - call_srv
- MCD
- phone not programmed on
MCD
- Incorrect registration PIN
- Incorrect DN
Table 1: 5505 IP Phone Troubleshooting
Cause
Maintenance and Troubleshooting
Solution
Press the end call key for approximately 5
seconds or place the handset in the base.
Charge or replace the batteries.
Remove the plastic film.
Pair the handset. See "Pairing the 5505 Cordless
Handsets" on page 12.
Move the handset closer to the base.
Check the main plug on the base station.
Check network connectivity.
Check the call_srv setting in DHCP.
Check that MCD is operational.
Check programming on MCD and re-register.
Re-register with the correct PIN and DN.
Re-register with the correct PIN and DN.
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