Troubleshooting - Alcatel ONE TOUCH 332 User Manual

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TROUBLESHOOTING

We recommend that you carry out the following checks before
contacting the Customer Care Service:
My mobile phone will not
switch on
The <<< >>>> symbol is
displayed: my mobile
phone is not connected to
a network:
SIM card error
- Press the key for at least two
seconds
- Check your battery charge level
- Try to reach the network by moving
to a different location (if you are inside
a building, stay near a window)
- Check your mobile coverage with
your operator
- Make sure your SIM card is valid by
checking with your operator
- Make sure the SIM card is correctly
inserted
- Check with your operator that your
SIM card is 3V compatible, former 5V
SIM cards can no longer be used
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Outcoming calls cannot be - Make sure your mobile phone is
made or no incoming calls connected to the network
are received
- Check your subscription with your
operator (credit, SIM card validity)
I cannot create a file in my - Check that the directory is not full,
directory delete some files
I cannot access my voice - Make sure that your voicemail
mail number is stored in the "Numbers"
option
- Check the service centre number
I cannot send messages
with your operator
- Your correspondent's phone could be
incompatible with the transmission
mode you are using (EMS standard for
any transmission of icons, sounds,...)
- Check that your short message
memory is not full
The main screen displays a - Too many short messages are stored
black envelope icon
in your SIM memory, delete some!
I have already entered 3
- Contact your operator to get your
PUK code to unblock your mobile
incorrect PIN codes
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