Troubleshooting; Installing, Partitioning, And Formatting The Drive; Frequently Asked Questions - Western Digital My Passport User Manual

Troubleshooting

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This chapter includes the following topics:

Installing, Partitioning, and Formatting the Drive

Frequently Asked Questions

If you have problems installing or using this product, refer to this troubleshooting section
or visit our support Web site at
more help.
Installing, Partitioning, and Formatting the Drive
How to
Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OSX
Reformat from Mac GPT to Windows XP NTFS
Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format
Obtain and reinstall the original software included with this product
Format a WD hard drive in FAT32* (for use in both Windows and MAC OSX)
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
ity from http://support.wdc.com/product/download.
Windows users can avoid these size limitation by formatting the drive to NTFS using
either the Windows Disk Management utility or similar third-party software. For further
details, see:
• Answer ID 291 at
• Article IDs 314463 and 184006 at
• The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: How do I determine whether or not my system supports USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 2.0 controller is built into the system motherboard, be sure to
Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub?
A: USB 2.0 is backward compatible with USB 1.1. When connected to a USB 1.1 port
or hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 2.0 adapter card or a system that does not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by
installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation
procedures and more information.
Note: If an additional external drive is connected to the WD product, USB
support.wdc.com
http://support.wdc.com
install the appropriate chipset support for your motherboard. Refer to your
motherboard or system manual for more information.
bandwidth is shared and may affect performance.
and search our knowledge base for
support.microsoft.com
MY PASSPORT FOR MAC
USER MANUAL
Answer ID
3865
3645
3647
1425
291
TROUBLESHOOTING – 27