Western Digital My Passport User Manual
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Western Digital My Passport User Manual

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Summary of Contents for Western Digital My Passport

  • Page 1 ® My Passport Portable Hard Drive User Manual My Passport User Manual...

  • Page 2: Wd Service And Support

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, ®...

  • Page 3: Table Of Contents

    MY PASSPORT USER MANUAL Table of Contents WD Service and Support ........... ii Accessing Online Support .
  • Page 4 MY PASSPORT USER MANUAL Changing Your Password ..........41 Turning Off the Drive Lock Feature.
  • Page 5 MY PASSPORT USER MANUAL Compliance and Warranty Information ......66 Regulatory Compliance ........... 66 FCC Class B Information .

  • Page 6: About Your Wd Drive

    Our latest edition features visual, easy-to- use, automatic, continuous backup software, and drive lock security protection. My Passport offers high capacity in a sleek portable drive. It features ultra-fast USB 3.0 connectivity, automatic backup software, and password protection and hardware encryption to help protect your files from unauthorized use, with plenty of room to store all your files.

  • Page 7: Kit Contents

    Knowledge Base answer ID 1048. Operating System Compatibility Your My Passport drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems: Mac OS X ® Windows • Windows XP •...

  • Page 8: Disk Drive Format

    For Mac computers, go to the Apple menu and select Software Update. Disk Drive Format Your My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see “Reformatting the Drive”...

  • Page 9: Registering Your Drive

    USER MANUAL Registering Your Drive Always register your My Passport drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 45. Another way is to register online at http:// register.wdc.com.

  • Page 10: Connecting The Drive And Getting Started

    4. If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive. Your My Passport drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive: •...

  • Page 11: Getting Started With The Wd Software

    • WD Security • WD Drive Utilities • WD SmartWare Use your computer’s file management utility to open the My Passport drive listing and double-click the WD Apps Setup file: 2. Click Next on the WD Apps Setup Wizard: CONNECTING THE DRIVE AND GETTING STARTED – 6...
  • Page 12 MY PASSPORT USER MANUAL 3. Read the license agreement, select the I accept the terms of the License Agreement check box, and click Next to continue: 4. On the Custom Setup dialog: a. Select an application name to see a brief description of the application: •...
  • Page 13 MY PASSPORT USER MANUAL 5. Wait for the installation to complete: 6. When the installation completes, click Finish to close the WD Apps Setup Wizard: 7. If you see a message that a software update is available, click Update Software and follow the on-screen instructions for downloading and installing the software update: CONNECTING THE DRIVE AND GETTING STARTED –...
  • Page 14 MY PASSPORT USER MANUAL 8. Depending on your selections: • Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 and “Managing and Customizing the Drive” on page 43). •...
  • Page 15 MY PASSPORT USER MANUAL Figure 4. WD Drive Utilities Screen Figure 5. WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED – 10...
  • Page 16 MY PASSPORT USER MANUAL Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the Initial Category Backup Screen software displays the Home screen so you can choose what you want to do.
  • Page 17 MY PASSPORT USER MANUAL Before first backup After first backup Figure 7. WD SmartWare Home Screens CONNECTING THE DRIVE AND GETTING STARTED – 12...

  • Page 18: Wd Smartware Software Functional Overview

    MY PASSPORT USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display...

  • Page 19: Home Tab Display

    • The internal hard drive or hard drive partition that you want to back up files from or copy retrieved files to when your computer has more than one • The My Passport drive that you want to back up files to or retrieve files from when you have more than one connected to your computer See Figure 8 on page 15 and Table 1 on page 16 for a brief functional description of the Home tab display.
  • Page 20 MY PASSPORT USER MANUAL Your Computer Icon My Passport Drive Icon Your Computer My Passport Drive Content Gauge Content Gauge Figure 8. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 15...
  • Page 21 Provides a graphic representation and name of the My Passport drive connected to your computer. If you have more than one My Passport drive connected to your computer, left-click the drive icon for the one that you want to use for backup and retrieve functions.
  • Page 22 (Not shown in Figure 8 on page 15.) pointers One installation of the WD SmartWare software supports as many My Passport drives as you system can handle. When the number of connected drives exceeds the display capacity, the WD SmartWare software displays left/right drive display scroll...

  • Page 23: Backup Tab Displays

    My Passport drive shows only a small number of files in the Additional Files category. These are the system files and hidden files that your computer’s operating system put there when you installed the drive.
  • Page 24 Home tab display. (See “Your computer content gauge” on page 17.) My Passport drive content Same as the content gauge for your My Passport drive on the gauges Home tab display. (See “My Passport drive content gauge” on page 18.) (Continued) WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW –...
  • Page 25 Clicking Apply Changes in the backup files selection box updates the content gauge for your computer and your My Passport drive. Clicking Switch to File Backup displays a folder structure view...

  • Page 26: Retrieve Tab Displays

    • Selecting the destination for retrieved files • Selecting the files to retrieve from your My Passport drive See Figure 10 and Table 3 on page 22 for a brief functional description of the Retrieve tab displays. WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 21...
  • Page 27 Backed Up Volumes Lists the backed up volumes that are available to retrieve files from selection box on the selected My Passport drive. You must select a backup volume before you can click Next to continue with the retrieve operation.
  • Page 28 Description Retrieve destination Specify the location on your computer’s internal hard drive where option buttons you want to copy the files retrieved from the selected My Passport drive: • To the Original Places copies the retrieved files to the same location that they were backed up from.

  • Page 29: Settings Tab Display

    MY PASSPORT USER MANUAL Settings Tab Display See Figure 11 and Table 4 for a brief functional description of the Settings tab display. Figure 11. Settings Tab Display Table 4. Settings Tab Functional Description Display Component Description File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file.

  • Page 30: Help Tab Display

    Uses your Web browser to connect to the user manual page for WD SmartWare manuals at: http://www.wdc.com/wdproducts/wdsmartware/um.asp. There, you can select and open the online version of the user manual for your My Passport drive. (Continued) WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 25...
  • Page 31 Uses your Web browser to compare the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most-recent available versions. If updated software or firmware is available, the WD SmartWare software prompts you do download and install it.

  • Page 32: Backing Up Files

    • Existing file that is changed in any way This protection is automatic—the WD SmartWare software does it for you without any action on your part—just make sure to leave your My Passport drive connected to your computer. Note: Automatic backup protection is continuous for as long as your My Passport drive is connected to your computer.
  • Page 33 As required, select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive. d. Click Start Backup to begin backing up all categories of files on the internal hard drive step 8 on page 30.
  • Page 34 As required, select the check boxes for the categories of files that you want to include in the backup. d. Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive. e. Click Start Backup to begin backing up the selected categories of files and skip step 8 on page 30.
  • Page 35 • The gray background for categories or files in the content gauge for your My Passport drive changes to blue as the backup completes. • You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background.
  • Page 36 The best long-term solution would be to relegate the drive to long- term archive storage and: a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.

  • Page 37: Retrieving Files

    If you have more than one My Passport drive connected to your computer, select the one that has the files you want to retrieve: 2.
  • Page 38 You cannot retrieve files from a drive that does not have a backup volume. Click the Home tab and return to step 1-b on page 32 to select the My Passport drive that has the files you want to retrieve.
  • Page 39 MY PASSPORT USER MANUAL 3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . . THEN select the . . . option. Their original locations on To the Original Places your computer’s internal hard...
  • Page 40 MY PASSPORT USER MANUAL 5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want. You can also use the search box by typing the name (or partial name) of the file or folder: •...

  • Page 41: Locking And Unlocking The Drive

    Open the Set Security dialog by clicking either: • The WD Security icon on your desktop if you created one when you installed the application • Start > (All) Programs > Western Digital > WD Apps > WD Security LOCKING AND UNLOCKING THE DRIVE – 36...

  • Page 42: Unlocking The Drive

    USER MANUAL 2. On the Set Security dialog: a. If you have more than one supported My Passport drive connected to your computer, select the one that you want to create a password for. b. Type your password in the Choose a password box, using up to 25 characters.

  • Page 43: Unlocking The Drive With The Wd Security Or Wd Drive Utilities Software

    Start > All Programs > Western Digital > WD Apps > WD Drive Utilities 2. If you have more than one supported My Passport drive connected to your computer, select the one that is locked to display the Unlock Drive dialog.

  • Page 44: Unlocking The Drive With The Wd Smartware Software

    WD SmartWare software displays a Drive is locked you created your password, message in place of the content gauge for your My Passport drive: To unlock the drive with WD SmartWare software: If the WD SmartWare Unlock your drive dialog does not appear automatically, click the drive image above the Drive is locked message to display it: 2.

  • Page 45: Unlocking The Drive With The Wd Drive Unlock Utility

    MY PASSPORT USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare, WD Security, or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there.

  • Page 46: Changing Your Password

    Start > All Programs > Western Digital > WD Apps > WD Security 2. On the Change Security dialog: a. If you have more than one supported My Passport drive connected to your computer, select the one with the password that you want to change.

  • Page 47: Turning Off The Drive Lock Feature

    Start > (All) Programs > Western Digital > WD Apps > WD Security 2. On the Change Security dialog: a. If you have more than one supported My Passport drive connected to your computer, select the one that you want to remove password protection from.

  • Page 48: Managing And Customizing The Drive

    If the WD SmartWare software does not start automatically, you can start it by: • Left- or right-clicking the icon in the taskbar and selecting WD Quick View WD SmartWare: • Clicking: Start > (All) Programs > Western Digital > WD SmartWare > WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE – 43...

  • Page 49: Checking Drive Status

    • Left- or right-clicking the icon in the taskbar, and then clicking the WD Quick View Safely remove option for your My Passport drive: • Right-clicking the drive icon on the WD SmartWare Home screen and then clicking the Safely remove option: You might hear the drive power down.

  • Page 50: Setting The Drive Sleep Timer

    Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to set.

  • Page 51: Checking Drive Health

    MY PASSPORT USER MANUAL 4. Click Registration to display the Registration dialog: 5. On the Registration dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your email address in the E-mail address box.
  • Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check.

  • Page 53: Erasing The Drive

    Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to erase.

  • Page 54: Using The Wd Drive Unlock Utility

    MY PASSPORT USER MANUAL Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password: Start the WD Drive Unlock utility by either: • Using your computer’s file management utility to open the WD Unlocker virtual CD and double-clicking the Unlock.exe application...
  • Page 55 MY PASSPORT USER MANUAL 3. The fifth invalid password attempt displays the too many password attempts dialog: 4. Click Erase Drive to display a warning about erasing all of the data on the drive: 5. Read the warning and select the I understand check box to signify that you accept the risk.

  • Page 56: Restoring The Wd Software And Disk Image

    USER MANUAL Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive, erasing or reformatting the drive also removes the WD software and all of the support files, utilities, online help and user manual files.

  • Page 57: Managing And Customizing The Software

    MY PASSPORT USER MANUAL Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup Versions Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file.

  • Page 58: Checking For Software Updates

    Checking for Software Updates When enabled, the Preferences option checks for software updates each time you reconnect your My Passport drive to your computer. This ensures that you are always using the most-recent software version. Click the Settings tab to display the Software Settings screen (see Figure 11 on page 24).

  • Page 59: Using The Drive With A Mac

    See “Troubleshooting” on page 55 for more information about reformatting a drive. Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive, reformatting the drive also removes the WD software and all of the support files, utilities, online help, and user manual files.

  • Page 60: Troubleshooting

    MY PASSPORT USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com...
  • Page 61 MY PASSPORT USER MANUAL Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard, be sure to install the appropriate chipset support for your motherboard.

  • Page 62: Installing An Ses Driver

    If you do not install the WD software, you need an SES driver installed on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Note: The SES Driver is installed automatically when you install the WD software.
  • Page 63 MY PASSPORT USER MANUAL 4. Select Install the software automatically and click Next: 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER – 58...

  • Page 64: Installing The Driver Manually

    2. Click Next to continue. 3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver.
  • Page 65 MY PASSPORT USER MANUAL d. Click Next: 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER – 60...

  • Page 66: Installing On Windows Vista Computers

    MY PASSPORT USER MANUAL Installing on Windows Vista Computers After you physically connect the drive as shown in Figure 3 on page 5, the Found New Hardware screen displays. Note: If Autoplay is enabled, two additional screens might appear at the same time as the Found New Hardware screen.

  • Page 67: Installing The Driver Manually

    MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: On the Found New Hardware wizard screen, click Locate and install driver software: 2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3.
  • Page 68 MY PASSPORT USER MANUAL 4. Browse to Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5. When the installation completes, click Close: INSTALLING AN SES DRIVER – 63...

  • Page 69: Installing On Windows 7 And Windows 8 Computers

    MY PASSPORT USER MANUAL Installing on Windows 7 and Windows 8 Computers After you physically connect the drive as shown in Figure 3 on page 5, use the Windows Computer Management utility to install the SES driver: Open All Programs and click Computer > Manage: 2.
  • Page 70 MY PASSPORT USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close:...

  • Page 71: B Compliance And Warranty Information

    Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. COMPLIANCE AND WARRANTY INFORMATION – 66...

  • Page 72: Kc Notice (Republic Of Korea Only)

    MY PASSPORT USER MANUAL KC Notice (Republic of Korea only) Environmental Compliance (China) (Pb) (Hg) (Cd) (Cr (VI)) (PBB) (PBDE) (4 pcs) (4 pcs) PCBA SJ/T11363-2006 ST/T11363-2006 “X” Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. If...

  • Page 73: Limited Warranty

    Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

  • Page 74: Index

    MY PASSPORT USER MANUAL Index content gauge, Backup tab displays 19 content gauge, Home tab displays 18 diagnostics and status checks 46 disconnecting from a PC 44 Accessories, optional 2 display scroll pointers, Home tab dis- Advanced backup area, Backup tab dis-...
  • Page 75 MY PASSPORT USER MANUAL your computer’s content gauge 17 functional overview 13 Retrieve destination option buttons 23 Retrieve files option buttons 23 ICES-003/NMB-003 compliance 66 Retrieve some files selection box 23 Indicator light 3 Start/Cancel Retrieving toggle button Internal drive selector box, Home tab dis-...
  • Page 76 MY PASSPORT USER MANUAL Warranty 67 service 67 SmartWare icon 43 Store link 26 technical support, contacting ii Your computer content gauge, Backup tab displays 19 content gauge, Home tab displays 17 icon, Home tab display 16 INDEX – 71...
  • Page 77 WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book and My Passport are registered trademarks and My Passport Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.

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