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State Warranty Enforcement Laws
Laws in many states permit owners to obtain a
replacement vehicle or a refund of the purchase price
under certain circumstances. The provisions of
these laws vary from state to state. To the extent
allowed by state law, GM requires that you first provide
us with written notification of any service difficulty
you have experienced so that we have an opportunity to
make any needed repairs before you are eligible for
the remedies provided by these laws. Your written
notification should be sent to the Cadillac Customer
Assistance Center.
Assistance For Text Telephone (TTY)
Users
To assist customers who are deaf or hard of hearing
and who use Text Telephones (TTYs), Cadillac has
TTY equipment available at its Customer Assistance
Center and Roadside Assistance Center.
The TTY for the Cadillac Customer Assistance Center is:
1-800-833-2622 in the United States
1-800-263-3830 in Canada
The TTY for the Cadillac Roadside Assistance Center is:
1-888-889-2438 in the U.S. and Canada
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Cadillac Roadside Assistance
Cadillac is proud to offer the response, security, and
convenience of Cadillac's 24-Hour Roadside Service.
Refer to your owner manual for details, or consult your
dealer. The Cadillac Roadside Assistance Center
can be reached by calling 1-800-882-1112. This program
is not available in Puerto Rico or the U.S. Virgin Islands.
Cadillac Courtesy Transportation
During the Bumper-to-Bumper Warranty coverage
period, interim transportation may be available under
the Cadillac Gold Key Courtesy Transportation Program.
Consult your dealer for details.
Warranty Information for California Only
California Civil Code Section 1793.2(d) requires that,
if GM or its representatives are unable to repair a
new motor vehicle to conform to the vehicle's
applicable express warranties after a reasonable
number of attempts, GM shall either replace the
new motor vehicle or reimburse the buyer the
amount paid or payable by the buyer.
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