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Assistance For Text Telephone (TTY) Users
To
assist customers who are deaf or hard of hearing
and who use Text Telephones (TTYs), Cadillac has
TTY equipment available at its Customer Assistance
Center. Any TTY user can communicate with Cadillac
by dialing: 1-800-833-2622 in the United States, and
in Canada 1-800-263-3830.
Cadillac Roadside Assistance
Cadillac is proud to offer the response, security,
and convenience of Cadillac's 24-hour Roadside
Service. Please refer to your Owner's Manual and
Maintenance booklet for details, or consult your
dealer. The Cadillac Roadside Assistance Center can
be reached by calling 1-800-882- 11 12. This program is
not available in Puerto Rico or the U.S. Virgin Islands.
Cadillac Courtesy Transportation
For warranty repairs during the Bumper-to-Bumper
coverage period, interim transportation may be available
under the Cadillac Gold Key Courtesy Transportation
Program. Please consult your dealer for details.
State Warranty Enforcement Laws
Laws in many states permit owners
to
obtain
a
replacement vehicle or a refund of the purchase price
under certain circumstances. The provisions of these
laws vary from state to state. To the extent allowed by
state law, General Motors requires that you first provide
us with written notification of any service difficulty
you have experienced so that we have an opportunity
to make any needed repairs before you are eligible for
the remedies provided by these laws. Your written
notification should be sent to the Cadillac Customer
Assistance Center. Please see page 27 for the address.
Special Policy Adjustment Programs
Beyond the Warranty Period
Cadillac is proud of the protection afforded by its
warranty coverages. In order to achieve maximum
customer satisfaction, there may be times when Cadillac
will establish a special policy adjustment program to pay
all or part of the cost of certain repairs not covered by
the warranty or to reimburse certain repair expenses you
may have incurred. Check with your Cadillac Catera
dealer or call the Cadillac Customer Assistance Center
to determine whether any special policy adjustment
program is applicable to your vehicle.
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