Owner Assistance; Customer Satisfaction Procedure - Cadillac 2006 Warranty And Owner Assistance Information

Owner Assistance

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will
be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member
of dealer management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealer facility
or the general manager.
STEP TWO: If after contacting a member of dealer
management, it appears your concern cannot be
resolved by the dealer without further help contact the
Cadillac Customer Assistance Center by calling
1-800-458-8006. In Canada, contact GM of Canada
Central Office in Oshawa by calling 1-800-263-3777:
English or 1-800-263-7854: French.
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For resolution of issues related to the Cadillac
Professional Vehicle, contact 1-800-43-FLEET
(1-800-433-5338).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•
The Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or
the plate above the left top of the instrument panel
and visible through the windshield.
•
The dealer name and location
•
The vehicle's delivery date and present mileage
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer's facility. That is
why we suggest you follow Step One first if you have
a concern.