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Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer's Sales or Service
Departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE
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Discuss your concern with a member
of dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealer facility or
the General Manager.
STEP TWO
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If after contacting a member of dealer
management, it appears your concern cannot be resolved
by the dealer without further help contact the Cadillac
Customer Assistance Center by calling 1-800-458-8006.
( I n
Canada, contact GM of Canada Central Office in
Oshawa by calling 1-800-263-3777: English, or
1-800-263-7854: French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
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e
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Your name, address, home and business
telephone number
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
above the left top of the instrument panel and visible
through the windshield.)
Dealer name and location
Vehicle's delivery date and present mileage
Nature of concern
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealer facility,
using the dealer's facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern.
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