Troubleshooting - Western Digital My Book User Manual

Troubleshooting

15
For any issue, first ensure that you are using the latest firmware for My Book World
Edition. The latest firmware includes the latest network and SATA disk drivers. See
"Update (Firmware)" on page 77 for instructions.
First steps checklist
• AC power available at the wall outlet?
• Are the power supplies plugged in? Check the AC cable(s) on the back of the
chassis and at the AC source.
• Are all cables correctly connected and secured?
• Are all peripheral devices installed correctly?
• Are all device drivers properly installed?
• Did you press the power button on the front panel to turn the device on (power
indicator should be lit)?
• Is the power cord properly connected to the device and plugged into an outlet for
100-127 V or 200-240 V?
Resetting the network storage system
To reset the system using the reset button:
If you have forgotten your password, or if the network is misconfigured, pressing the
reset button while the device is powered up resets the admin user name and
password and IP settings to the default values without erasing shared folders or
volumes. Follow the instructions below to reset the device using the recovery button.
1. With the device powered on, insert a paperclip or narrow tipped pen into the
reset button slot on the back of the unit.
2. Press and hold down the reset button for four seconds. The device reboots (this
may take up to three minutes).
Note: The default user name and password is admin.
To reset the system to factory default settings:
Performing a factory default reset using the Network Storage Manager erases all
settings, shares, and data files in the network storage system. All information and
data is lost. For detailed instructions, see "To restore the device to factory defaults:"
on page 81.
MY BOOK WORLD EDITION
USER MANUAL
TROUBLESHOOTING - 132