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Customer Support
The Troubleshooting section below will help you solve common issues with your DVD
Recorder. If you don't find the answers you need here, you can contact our Customer
Service Department as follows:
Phone
(800) 736-7679
E-Mail
customersupport@govideo.com
Web
www.govideo.com
Troubleshooting
SYMPTOM
No power.
No picture.
No sound.
DVD Recorder does not start
playback.
Picture from external input is
distorted
Some channels are skipped over
when using CH
CAUSE
The power cord is disconnected.
The TV is not set to receive DVD
Recorder signal output.
The video cable is not connected
securely.
The TV power is turned off.
The equipment connected with the
audio cable is not set to receive DVD
Recorder signal output.
The audio cables are not connected
securely.
The power of the equipment
connected with the audio cable is
turned off.
The audio cables are damaged.
No disc is inserted.
An unplayable disc is inserted.
The disc is placed upside down or is
not placed within the guide.
The disc is dirty.
The Parental Control is set.
The video signal from the external
component is copy-protected.
The skipped channels were deleted
with the Add/Delete feature.
SOLUTION
Plug the power cord into the rear
panel and wall outlet securely.
Select the appropriate video input on
the TV so the picture from the DVD
Recorder appears on the TV screen.
Connect the video cable securely.
Turn on the TV.
Select the correct input mode on the
audio receiver so you can listen to
the sound from the DVD Recorder.
Connect the audio cable securely.
Turn on the equipment connected
with the audio cable.
Replace with new ones.
Insert a disc. Check that the disc
indicator on the front panel display
is lit.
Insert a playable disc. Check the disc
type, color system, and regional code.
Place the disc with the playback side
down inside the guide.
Clean the disc.
Cancel the Parental Control function
or change the rating level.
Connect the component directly to
your TV.
See "Add/Delete Channels" on page
27 or page 36.
5 - Help
39
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