Help - BT FREEHAND User Manual

Help

section will give you the most common, easy-to-follow solutions.
Telephone problems
• No dialling tone.
• Phone will not dial out.
• Phone cannot receive calls.
• Phone does not ring.
• Speaker/ringer volume too low.
• You have dialling tone but
the telephone will not dial
out.
Need more help?
Call the BT Helpline on Lo-call 0845
7697330 where fully trained staff can
help you from 9.00am to 5.30pm
Monday to Friday (calls charged at
local BT rate).
12
If you have any problems using your Freehand, this
Possible cause
Phone is not connected to phone line.
Mains power is disconnected.
There is a power cut.
The speaker/ringer volume is not set
to an audible level.
The speaker/ringer volume is not set
to an audible level.
Check the REN. If you connect too
many phones or devices to your line,
they may not all operate correctly.
Phone is not connected to the phone
line or mains (or both).
A phone on another extension may
be off the hook.
The mode switch may be set to the
wrong mode.
You are connected to a switchboard
and are not dialling the access code.
Solution
Plug the phone into the phone socket.
See 'Setting up' page 5
Plug the phone into the mains power
socket.
Wait until the power is restored.
Increase the speaker/ringer volume.
See page 7
Increase the speaker/ringer volume.
See page 7
If the REN exceeds 4, disconnect 1 or
more phones or devices.
See 'Technical Information' page 13
Plug the phone into the phone socket
and/or mains power socket.
Check any other phones on the same
line.
Set the recall mode switch to
your Freehand is not connected to a
PBX (switchboard). If it is, set the
switch to
See page 5
Use the switchboard access code.
It is not permitted to interfere with the
main BT socket or wiring. If you have
a problem, contact BT on Freefone
0800 800 151 for residential or
Freefone 0800 800 154 for business
lines.
if
T-TB
.
T-E