Software Did Not Install - Lexmark PRO4000C Quick Reference Manual

Troubleshooting

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers
folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, do the following:
M
AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS
T
EMPORARILY DISABLE SECURITY PROGRAMS IN
C USB
HECK THE CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
Note: If you continue to have problems, then try another USB port on the computer. You may have
connected to a defective port.
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
2
Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4
Turn on the printer.
Recovering the security PIN of the printer
Contact customer support.
W
INDOWS BEFORE INSTALLING THE SOFTWARE
for three seconds to turn off
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
M
AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1 Turn the printer on, and then open the ink cartridge access door.
2
Make sure the cartridges are inserted correctly.
The cartridges should click firmly into their matching color slots.
3
Close the ink cartridge access door.
S P
ELECT YOUR PRINTER FROM THE RINT DIALOG BEFORE SENDING THE PRINT JOB
Note: This solution applies to Macintosh users only.
1 With a document open, choose File > Print.
2 From the printer pop-up menu, choose your printer, and then click Print.
If your printer does not appear on the Printer list, then choose Add Printer. From the list of printers
in the Default tab, select your printer, and then click Add.
If your printer does not appear on the list, then try either of the following:
•
For a USB-connected printer, remove and then reconnect the USB cable.
•
For a printer that is wirelessly connected, see the Wireless troubleshooting section.
M
AKE SURE THE PRINT JOB IS NOT PAUSED
M
AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer.
Note: Make sure the printer is not in Sleep mode. Press and hold
the printer.
2
Unplug the power cord from the wall outlet, and then pull out the power cord from the power
supply.
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord
into the wall outlet.
4
Turn on the printer.
R USB
EMOVE AND RECONNECT THE CABLE CONNECTED TO YOUR PRINTER
51
for three seconds to turn off