Contact Procedure; Chauvet® Contact Information; Returning Products To Chauvet - Chauvet NIMBUS User Manual

Contact
Procedure
CHAUVET®
Contact
Information
Returning
Products to
CHAUVET®
Page 10 of 11
In case you need to return a product or request support, follow the procedure below:
 If you live in the US, contact CHAUVET® World Headquarters (see below).
 If you live in the UK or Ireland, contact CHAUVET® Europe Ltd.(see below).
 If you live in any other country, DO NOT contact CHAUVET®. Instead, contact your
distributor of record. Refer to our Web site for contact details of distributors outside
the US, United Kingdom, or Ireland.
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
Fax:
Toll free:
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax:
Email: tech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
If you live outside the US, United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to
them. Visit our Web site for contact details.
Call the corresponding CHAUVET® Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
 Your name
 Your address
 Your phone number
 The RMA number
 A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. As a suggestion, proper UPS packing or double-
boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address:
(954) 929-1115
(954) 929-5560
(800) 762-1084 Voice:
Fax:
Technical Support
Email:
(954) 756-8015
World Wide Web
Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
+44 (0)1773 511115
+44 (0)1773 511110
uktech@chauvetlighting.com
www.chauvetlighting.co.uk
Nimbus™ User Manual (Rev. 07)