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Cisco WAG310G User Manual

Residential gateway with voip
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3425-00669 Rev E
Cisco Model WAG310G Residential
Gateway with VoIP
User Guide

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  • Page 1 3425-00669 Rev E Cisco Model WAG310G Residential Gateway with VoIP User Guide...
  • Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 4 Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. The Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of the Wi-Fi Alliance.
  • Page 5 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
  • Page 6 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.

  • Page 7: Table Of Contents

    IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance CE Compliance About This Guide Chapter 1 Introducing the WAG310G Benefits and Features ......................2 What's on the Front Panel? ..................... 3 What's on the Back Panel? ...................... 5 About Wi-Fi Protected Setup ....................7 Chapter 2 Installing the Residential Gateway Mounting the Residential Gateway ..................
  • Page 8 Contents Advanced Settings ......................... 62 Chapter 5 Voice About Voice ..........................66 Info ............................67 System ............................72 User1 or User2 ........................74 Chapter 6 Storage Storage ............................. 82 Chapter 7 Security Configuration Firewall ............................ 86 Chapter 8 Access Restrictions Internet Access Policy ......................
  • Page 9 Contents Chapter 11 Status Internet ..........................124 Local Network ........................126 Wireless ..........................128 DSL Connection ........................129 Bridges ........................... 131 ARP Table ..........................132 Chapter 12 Troubleshooting Computer Cannot Connect to the Internet ............... 134 Web Browser Prompts for Login Information ..............135 Computer Cannot Connect Wirelessly to the Network ..........

  • Page 11: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 12 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 13 IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

  • Page 14: United States Fcc Compliance

     Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 15 United States FCC Compliance This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

  • Page 16: Ce Compliance

    This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.

  • Page 17: National Restrictions

    Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ...
  • Page 18 CE Compliance Antennas Use only the antenna supplied with the product. 20090312 CE_Gateway 3425-00669 Rev E...

  • Page 19: About This Guide

    Introduction This installation and operation guide applies to the WAG310G series residential gateway. The WAG310G series residential gateway connects to the DSL network in your home to deliver data, video, voice, and wired (Ethernet) or wireless gateway capabilities all from one device. Use this guide to install the residential gateway in your home.

  • Page 21: Chapter 1 Introducing The Wag310G

    1 Ethernet WAN port, Wireless-G access point, 4-port Ethernet switch, USB host port, and an analog telephone adapter (ATA) with 2 FXS ports and 1 FXO port. The WAG310G can be connected to the Public Switched Telephone Network (PSTN), which is the network that traditional phone service uses, so you can make calls using the traditional service or Voice over IP (VoIP).

  • Page 22: Benefits And Features

    Chapter 1 Introducing the WAG310G Benefits and Features The WAG310G offers the following benefits and features: Full routing functionality. The residential gateway router provides broadband  transfer speeds available between your home network and the service provider's network for multi-user sharing. The high-performance router distributes data seamlessly to all devices in the network without a noticeable effect to performance or speed.

  • Page 23: What's On The Front Panel

    It flashes during the Wi-Fi Protected Setup process. The LED becomes red when wireless security is not configured (off). Note: Some countries require by law for wireless networks to be secured. Cisco is not responsible for users who do not adhere to country-specific regulations.
  • Page 24 Chapter 1 Introducing the WAG310G Phone 1-2 (Green)— The Phone 1 or 2 LED will be OFF if no service has been configured and registered based on the voice setting for the corresponding phone port. It will be ON if service has been configured and registered for the corresponding phone port.

  • Page 25: What's On The Back Panel

    What's on the Back Panel? What's on the Back Panel? The back panel of your residential gateway provides ports, power, and reset mechanisms. Refer to the following diagram for a description of the back panel. DSL—The DSL port connects to the ADSL line. Line—The Line port connects to either the voice connection on the DSL microfilter or wall jack.
  • Page 26 Chapter 1 Introducing the WAG310G Reset — There are two ways to reset the residential gateway’s settings to factory defaults. Either press and hold the Reset button for approximately 30 seconds, or restore the defaults from the Administration > Factory Defaults screen of the residential gateway’s web-based utility.

  • Page 27: About Wi-Fi Protected Setup

    About Wi-Fi Protected Setup About Wi-Fi Protected Setup If you have a client device, such as a wireless adapter, that supports Wi-Fi Protected Setup, then you can use Wi-Fi Protected Setup to automatically configure wireless security for your wireless network(s). Notes: Wi-Fi Protected Setup can only be used for the default wireless network.
  • Page 28 Chapter 1 Introducing the WAG310G 3425-00669 Rev E...

  • Page 29: Chapter 2 Installing The Residential Gateway

    Chapter 2 Installing the Residential Gateway Introduction You have two options to physically install the residential gateway. The first option is to place the residential gateway horizontally on a surface. The second option is to mount the residential gateway on a wall.

  • Page 30: Mounting The Residential Gateway

    Chapter 2 Installing the Residential Gateway Mounting the Residential Gateway Mounting the Residential Gateway Vertically The residential gateway has four rubber feet on its bottom panel. Place the residential gateway on a level surface near an electrical outlet. Mounting the Residential Gateway to the Wall To safely wall-mount the residential gateway, the side panel with the antenna must face upward in one of the following configurations illustrated: 3425-00669 Rev E...
  • Page 31 Mounting the Residential Gateway The residential gateway has four wall-mount slots on its bottom panel. Two screws are needed to mount the residential gateway. 3425-00669 Rev E...
  • Page 32 Notes: Mounting hardware illustrations are not true to scale.  Cisco is not responsible for damages incurred by insecure wall-mounting  hardware. Follow these instructions: Determine where you want to mount the residential gateway. Make sure that the wall you use is smooth, flat, dry, and sturdy.

  • Page 33: Connecting The Residential Gateway

    Connect the RJ-11 phone cable (included) to the LINE (FXO) port and connect the other end to your telephone wall jack. Connect the included power adapter to the WAG310G power port, and then plug the power adapter into an electrical outlet. The power LED on the front panel will light up as soon as the device powers on.

  • Page 35: Chapter 3 Setup

    Chapter 3 Setup Introduction This chapter provides information for using the web-based utility to configure ADSL, Ethernet, and Local Network connections. You can access the utility via a web browser on a computer connected to the residential gateway. The web-based utility has these main tabs: Setup, Wireless, Voice, Storage, Security, Access Restrictions, Applications &...
  • Page 36 Chapter 3 Setup In This Chapter  Logging in to the Residential Gateway..........17  ADSL ...................... 18  Ethernet ....................33  Local Network ..................36  Setting System Date and Time ............41  DDNS ...................... 42  Advanced Routing ................

  • Page 37: Logging In To The Residential Gateway

    Logging in to the Residential Gateway Logging in to the Residential Gateway Complete the following steps to access the web-based utility. Note: If the residential gateway was supplied by your service provider, then it may restrict access to the web-based utility. Contact your service provider for the login information.

  • Page 38: Adsl

    Chapter 3 Setup ADSL From the ADSL screen you can setup Internet configuration parameters. Path: Setup > ADSL Note: There are two views available, Basic and Advanced. The default view is Basic. To display the Advanced View, click Advanced View. To return to the Basic View, click Basic View.
  • Page 39 ADSL Path: Setup > ADSL (Basic or Advanced View) Complete the following steps to setup a PVC. From the Select PVC Connection field, select the connection you want to configure. Check the Enable Now checkbox to enable this connection. Note: By default, only PVC 1 is enabled. The other seven PVCs are disabled. You must enable them before configuring layer 3 connections on top of them.
  • Page 40 Chapter 3 Setup  VBR_rt or VBR_nrt. VBR (Variable Bit Rate) is used for bursty traffic and bandwidth-sharing with other applications. VBR_rt (real time) is more time- sensitive than VBR_nrt (non-real time), and VBR_rt is typically used for voice and video traffic. Notes: ...

  • Page 41: Connection Type

    ADSL  ADSL2+ (Annex M). Note: Contact your service provider if you are not sure which mode to use. Click the Save Modulation button. 10 Click the Save PVC button. Connection Type From the ADSL screen (Basic or Advanced View), the Connection Type selected, whether an Internet Protocol (IP) or Point-to-Point Protocol (PPP) connection, will determine what additional IP or PPP settings will be required to complete your configuration.
  • Page 42 Chapter 3 Setup Select the PVC Connection that you want to use for IPoE. Select IPoE (RFC2684 Bridged) for the Connection Type. The screen refreshes to display the applicable fields. If your service provider says you are connecting through a dynamic IP address, select the Obtain an IP Address Automatically option;...
  • Page 43 ADSL If you are required to use a permanent (static) IP address to connect to the Internet, select the Use the following IP Address option. The screen refreshes to display the applicable fields. Complete the following fields using the information provided by your service provider for the following fields: ...
  • Page 44 Chapter 3 Setup If you are required to use IPoA, then select IPoA (RFC2684 Routed) for the Connection Type. Enter the values provided by your service provider for the following fields:  Internet IP Address—Enter the Gateway’s IP address, as seen from the Internet.
  • Page 45 ADSL Navigate to the ADSL screen. Path: Setup > ADSL Select PPPoE from the Connection Type drop-down menu. Enter the values in the following fields:  Primary (Required) and Secondary (Optional) DNS—Enter the DNS (Domain Name System) server IP address(es) provided by your service provider.
  • Page 46 (specified by the user) by sending an ARP request and it will look for an ARP reply from the server. Once a loss in IP connectivity is detected (i.e., no ARP reply received), the WAG310G will initiate a request for a new DHCP lease. –...
  • Page 47 ADSL  Connect on Demand: Max Idle Time—You can configure the Gateway to cut the Internet connection after it has been inactive for a specified period of time (Max Idle Time). If your Internet connection has been terminated due to inactivity, Connect on Demand enables the Gateway to automatically re- establish your connection as soon as you attempt to access the Internet again.
  • Page 48 Chapter 3 Setup Click Add Connection at the bottom of the screen (or click Cancel Changes to cancel your changes). After the connection has been added, the screen refreshes with the PVC connection selected. PPPoE (RFC 2364)-New Zealand Complete the following steps if you are setting up a residential gateway in New Zealand.
  • Page 49 ADSL WAN Access Options The WAG310G supports two types of WAN access - ADSL and Ethernet. However, ADSL WAN access and Ethernet WAN are mutually exclusive. The ADSL WAN is active by default with one PVC enabled (PVC 0/35). WAN Connection for PVC Use this screen to change settings for the selected Wide Area Network (WAN) connection.
  • Page 50 Chapter 3 Setup Select for the desired Connection Type for the PVC setup for WAN. The screen refreshes to display the applicable fields. If your service provider says you are connecting through a dynamic IP address, select the Obtain an IP Address Automatically option; then, continue with step 4.
  • Page 51 ADSL b To add the entry, click Add Option. To cancel your changes and return to the ADSL screen, click Back to ADSL Setup.  Proxy DHCP Options button. Note: The read-only Option Value is from the DHCP server on the WAN side.

  • Page 52: Save Settings

    After the connection has been added, the screen refreshes with the PVC connection selected. Save Settings After setting up the WAG310G parameters, click the Save Settings button. The changes are saved and the configuration changes are applied to the running configuration.

  • Page 53: Ethernet

    Ethernet Ethernet Configure the residential gateway’s Ethernet settings on this screen. Path: Setup > Ethernet Note: There are two views available, Basic and Advanced. The default view is Basic. To display the Advanced View, click Advanced View. To return to the Basic View, click Basic View.
  • Page 54 Chapter 3 Setup b Select the connection you want to use: – Automatic Configuration - DHCP (This option usually applies to cable connections.) – Static IP—If you select this option, you need to configure the following: Internet IP Address—Enter the Gateway’s IP address, as seen from ...
  • Page 55 The Ethernet WAN is connected using the port labeled 'Ethernet WAN/LAN' on the back of the WAG310G. This port, when configured as the WAN port, will allow either 1 IP or 1 PPP connection. The Ethernet WAN may be configured to use a DCHP, Static IP, or PPPoE connection and is configured in the SETUP/Ethernet page by selecting the option 'Use as WAN Port'.

  • Page 56: Local Network

    Ethernet ports. Wireless setup is performed through the Wireless tab. Configure the WAG310G’s Local Area Network (LAN) settings on this screen. Path: Setup > Local Network Note: There are two views available, Basic and Advanced. The default view is Basic.
  • Page 57 Select Enabled for the DHCP Server field to allow the server to automatically assign an IP address to each computer on your network for you. Unless you already have, Cisco recommends that you keep the default, Enabled. Configure the following parameters per the guidelines provided: ...
  • Page 58 Chapter 3 Setup DHCP Options DHCP Options settings are configurable and passed to WAG310G client requests. A maximum of 15 DHCP Options can be entered for a local network or each Conditional Serving entry. Complete the following steps to configure DHCP Options.
  • Page 59 Local Network  Client ID—Enter the Client ID, if applicable as a filter condition. This field accepts ASCII or hexadecimal strings. To enter a hexadecimal string, add 0x before the string.  Host Name—Enter the Host Name, if applicable as a filter condition. ...
  • Page 60 Chapter 3 Setup Advanced DHCP Settings (Advanced View) Complete the following steps to configure the Local Network DHCP Settings available from the Advanced View: Navigate to the Advanced DHCP Settings. Path: Setup > Local Network > Advanced View Select the desired option for the the DHCP Address, which defines the DHCP address allocation method: ...

  • Page 61: Setting System Date And Time

    Setting System Date and Time Setting System Date and Time Time Settings Complete the following steps to set time and date. In the the Time Zone field, select the time zone in which your network functions. If you want the Gateway to automatically adjust for daylight saving time, select the Automatically adjust clock for daylight saving changes option.

  • Page 62: Ddns

    Chapter 3 Setup DDNS The Gateway offers a Dynamic Domain Name System (DDNS) feature. DDNS lets you assign a fixed host and domain name to a dynamic Internet IP address. It is useful when you are hosting your own website, FTP server, or other server behind the Gateway.
  • Page 63 DDNS  User/Email—Enter the user name or e-mail address for your account.  Password/Key—Enter the password or key for your account.  Host Name—Enter the DDNS URL assigned by the service.  Status—The status of the DDNS service connection is displayed. ...

  • Page 64: Advanced Routing

    Chapter 3 Setup Advanced Routing This screen is used to set up the Gateway’s advanced routing functions. Static Routing sets up a fixed route to another network destination. Path: Setup > Advanced Routing Routing Table For each route, the Destination LAN IP address, Subnet Mask, Gateway, and Metric are displayed.

  • Page 65: Static Routing

    Advanced Routing Static Routing A static route is a pre-determined pathway that network information must travel to reach a specific host or network. Enter the information described below to set up a new static route. Note: When you add a static route, certain rules apply. For example, the Gateway must belong to the subnet of any of the router’s interfaces.

  • Page 66: Pvc/Vlan Mapping

    Gateway’s LAN port (including WLAN SSID) and WAN port (PVC or Ethernet WAN). Cisco recommends that you configure this screen according to your service provider’s instructions. For example, when Ethernet port 1 is connected to a set-top box, a PVC mapping is created for Ethernet port 1 and PVC 1 with VLAN 1002.
  • Page 67  0 Low (best effort)  -1 No Change (no change to the original 8021. p value)  Cisco recommends the following: For voice and video traffic, enter 6.  For gaming or mission-critical traffic, enter 5.  For normal traffic, enter 4.
  • Page 68 Chapter 3 Setup 3425-00669 Rev E...

  • Page 69: Chapter 4 Wireless

    'wag310g' is enabled by default. Additional SSIDs, SSID Broadcasting, and Security settings can be configured separately per SSID. There are two ways to configure security for the WAG310G. The web- configuration GUI enables an administrator to configure different security modes for an SSID. The WAG310G supports WEP, WPA-Personal, WPA-Enterprise, WPA2-Personal, WPA2-Enterprise, and WPS.

  • Page 70: Basic Settings

    Chapter 4 Wireless Basic Settings Path: Wireless > Basic Settings The basic settings for wireless networking are set on this screen. There are two ways to configure the residential gateway’s wireless settings, manual and Wi-Fi Protected Setup. For manual configuration, use this screen to change the settings.

  • Page 71: Wireless Network

    Wireless Network Name (SSID)—The network name is case-sensitive and must  not exceed 32 characters (use any of the characters on the keyboard). Cisco recommends that you change the default name of the first network to a unique name of your choice.

  • Page 72: Security

    Chapter 4 Wireless Security The Wireless Security screen configures the security of your wireless network(s). The gateway supports the following wireless security mode options: Wi-Fi Protected Access (WPA)-Personal  WPA2-Personal  Wired Equivalent Privacy (WEP)  WPA-Enterprise  WPA2-Enterprise  WPA is a stronger security standard than WEP encryption.
  • Page 73 (SSID) set by the factory. This is the name of your wireless network, and can be up to 32 characters in length. Cisco wireless products use wag310g as the default wireless network name. You should change the wireless network name to something unique...
  • Page 74 Chapter 4 Wireless A network encrypted with WPA/WPA2 is more secure than a network encrypted with WEP, because WPA/WPA2 uses dynamic key encryption. To protect the information as it passes over the airwaves, you should enable the highest level of encryption supported by your network equipment.
  • Page 75 (26 hex digits). Passphrase—Enter a Passphrase to automatically generate WEP keys. Then click Generate. Note: The WEP Passphrase is compatible with Cisco wireless products only. If you are using non-Cisco products, manually enter the appropriate WEP key on those devices.

  • Page 76: Wpa Enterprise

    Chapter 4 Wireless WPA Enterprise This option features WPA used in coordination with a RADIUS server. (RADIUS stands for Remote Authentication Dial-In User Service. This option should only be used when a RADIUS server is connected to the residential gateway.) Encryption TKIP is automatically selected.

  • Page 77: Mac Filter

    MAC Filter MAC Filter Wireless access can be filtered by using the MAC addresses of the wireless devices transmitting within your network’s wireless network coverage. Path: Wireless > MAC Filter Wireless MAC Filter Select Wireless Network (SSID)—Select the wireless network you want to configure.
  • Page 78 Chapter 4 Wireless MAC Address Filter Filter As White List/Filter As Black List—To allow access by network devices with the MAC addresses on this list, select Filter As White List. To block access by network devices with the MAC addresses on this list, keep the default, Filter As Black List.

  • Page 79: Wi-Fi Protected Setup

    Wi-Fi Protected Setup Wi-Fi Protected Setup There are two ways to configure the residential gateway’s wireless settings, manual and Wi-Fi Protected Setup. For manual configuration, click the Basic Settings tab (refer to the Basic Settings (on page 50) section for more information). Wi-Fi Protected Setup is a feature that makes it easy to set up your wireless network.
  • Page 80 Chapter 4 Wireless Path: Wireless > Wi-Fi Protected Setup Method #1 Use this method if your client device has a Wi-Fi Protected Setup button. Click or press the Wi-Fi Protected Setup button on the client device. (If Wi-Fi Protected Setup is an on-screen option, then select it.) Click the Wi-Fi Protected Setup button on the residential gateway's Wi-fi Protected Setup screen.
  • Page 81 Wi-Fi Protected Setup Method #3 Use this method if your client device asks for the Router’s PIN number. Enter the PIN number that appears on your screen. (It is also listed on the Wi-Fi Protected Setup label on the bottom of the Router.) Note: This is a unique number.

  • Page 82: Advanced Settings

    Chapter 4 Wireless Advanced Settings Use this screen to set up the Gateway’s advanced wireless settings, which apply to all of the Gateway’s wireless networks. These settings should only be adjusted by an expert administrator as incorrect settings can reduce wireless performance. Path: Wireless >...
  • Page 83 Advanced Settings CTS Protection Mode—CTS (Clear-To-Send) Protection Mode’s default is Disabled. Select Auto if you want the device to automatically use CTS Protection Mode when your Wireless-G products are experiencing severe problems and are not able to transmit to the device in an environment with heavy 802.11b traffic. This function boosts the device’s ability to catch all Wireless-G transmissions but will severely decrease performance.
  • Page 84 Chapter 4 Wireless WMM Support—The Gateway supports Wi-Fi Multimedia (WMM) for Quality of Service (QoS). When WMM Support is enabled, it provides four priority queues for different types of traffic. It automatically maps the incoming packets to the appropriate queues based on QoS settings (in the IP or layer 2 header). WMM provides the capability to prioritize traffic in your environment.

  • Page 85: Chapter 5 Voice

    Chapter 5 Voice Introduction The WAG310G provides phone ports so you can use your residential gateway for your phone calls. This chapter contains a high-level overview of just a few of the many voice features. In This Chapter  About Voice ................... 66 ...

  • Page 86: About Voice

    Chapter 5 Voice About Voice There are two views available, User and Admin. The default view is User. To display the Admin View, click Admin View. If you are prompted for the admin login, enter your admin name and password. To return to the User View, click User View. Admin View If the Gateway was provided by your service provider, then it may restrict access to the Admin View of the Voice screens in the web-based utility.

  • Page 87: Info

    Info Info The Info screen displays Voice over Internet Protocol (VoIP) information about the Gateway. (The User and Admin Views are the same for this screen.) Path: Voice > Info 3425-00669 Rev E...
  • Page 88 Chapter 5 Voice VoIP RTP Packets Sent—The number of RTP packets sent by the Gateway is displayed. RTP Bytes Sent—The number of RTP bytes sent by the Gateway is displayed. RTP Packets Recv—The number of RTP packets received by the Gateway is displayed.
  • Page 89 Info Line 1/2 Status Lines 1 and 2 have the same status information available. Path: Voice > Info Hook State—The status of the Internet phone line’s readiness is displayed. “On” indicates that it is ready for use, while “Off” indicates that it is in use. Registration State—The status of the line’s registration with the Internet Telephony Service Provider (ITSP) is displayed.
  • Page 90 Chapter 5 Voice Next Registration—In The number of seconds until the next registration is displayed. Diff Resistive Fault—The amount of differential resistive fault is displayed. Message Waiting— his indicates whether you have new voicemail waiting. Long Resistive Fault—The amount of long resistive fault is displayed. Call Back Active—This indicates whether a call back request is in progress.
  • Page 91 Info Call 1/2 Decode Latency—The number of milliseconds for decoder latency is displayed. Call 1/2 Jitter—The number of milliseconds for receiver jitter is displayed. Call 1/2 Round Trip Delay—The number of milliseconds for delay is displayed. Call 1/2 Packets Lost—The number of packets lost is displayed. Call 1/2 Packet Error—The number of invalid packets received is displayed.

  • Page 92: System

    Chapter 5 Voice System The System screen displays system settings. (The User View only accesses the User Password setting.) Path: Voice > System System Configuration Path: Voice > System The System screen displays system settings. 3425-00669 Rev E...
  • Page 93 System Note: The User View only accesses the User Password setting. Complete the following steps to setup a password for user access to the Voice screens. Enter the password in the User Password field. By default, there is no password. Click the Save Settings button to apply your changes or Cancel Changes button to cancel.

  • Page 94: User1 Or User2

    Chapter 5 Voice User1 or User2 The User1 and 2 screens display similar settings. The User1 screen displays settings for users of phone line 1, and the User2 screen displays settings for users of phone line 2. (The User and Admin Views are the same for this screen.) 3425-00669 Rev E...
  • Page 95 User1 or User2 Path: Voice > User1 or User2 3425-00669 Rev E...

  • Page 96: Call Forward Settings

    Chapter 5 Voice Call Forward Settings Path: Voice > User1 or User2 Complete the following steps to configure your Call Forward Settings. Enter the call forwarding numbers you want to use per the guidelines below:  Cfwd All Dest—Enter the number for the Call Forward All Service feature (when you want to forward all calls).
  • Page 97 User1 or User2 Enter the destination number in the Cfwd Sel1 Dest field. Enter additional caller and destination number pairs as desired. In the Cfwd Last Caller field, enter the caller number that is actively forwarded to the Cfwd Last Dest number when the Call Forward Last activation code is used.
  • Page 98 Chapter 5 Voice From the CW Setting drop-down menu, select yes or no to indicate if you want to use the Call Waiting feature for all calls. The default is yes. From the Block CID Setting drop-down menu, select yes or no to indicate if you want to block Caller ID for all calls.
  • Page 99 User1 or User2 Ring Settings Path: Voice > User1 or User2 Complete the following steps to configure your Ring Settings. From the Default Ring drop-down menu, select the default ringing pattern for all callers. The default is 1. From the Default CWT drop-down menu, select the default CWT pattern for all callers.

  • Page 101: Chapter 6 Storage

    Introduction The WAG310G supports network attachable storage devices (USB Memory Key, Hard Drives, including multiple partitions) through the USB 2.0 interface and HTTP. The WAG310G is able to manage storage content through the WAN interface using HTTP. In This Chapter ...

  • Page 102: Storage

    Chapter 6 Storage Storage LAN clients can access storage using the following URL: http://<gateway ip address>/Disk_Browse.bsp. To access storage from the WAN, use the URL http://<DDNSName:port>/Disk_Browse.bsp. You will need to disable the Firewall or enable Remote Management to launch the URL. Note: DDNS is recommended to track WAN IP automatically.
  • Page 103 Storage Disk Detail The Disk Detail screen lists the location, Make and Model, Physical Size, and Free Space of the storage device connected to the residential gateway’s USB port. For USB storage, the residential gateway supports the following features: USB 2.0 ...

  • Page 104: Disk Management

    Chapter 6 Storage Disk Management The Disk Management screen allows you to search and manage the storage device connected to the residential gateway’s USB port. Path: Storage > Disk Management Select Disk—Select the storage location. Current Location—The location of the current directory is displayed. Current Directory—The number of files is displayed.

  • Page 105: Chapter 7 Security Configuration

    Chapter 7 Security Configuration Introduction This chapter describes setting up Firewall security to filter out various types of unwanted traffic on the residential gateway’s local network. In This Chapter  Firewall ....................86 3425-00669 Rev E...

  • Page 106: Firewall

    Chapter 7 Security Configuration Firewall The Firewall screen is used to configure a firewall that can filter out various types of unwanted traffic on the residential gateway’s local network. Path: Security > Firewall Intrusion Detection Protection—To use Intrusion Detection System (IDS) and Denial of Service (DoS) protection, select Enabled.
  • Page 107 Firewall Firewall Profile Apply Firewall Profile—For a low level of firewall protection, keep the default, Low. For a high level of firewall protection, select High. To disable the firewall, select Off. To configure user-based security rules, click Access Restrictions. (Refer to the Internet Access Policy (see on page 91) section for details.) Click Save Settings to apply your changes, or click Cancel Changes to cancel your changes.

  • Page 109: Chapter 8 Access Restrictions

    Chapter 8 Access Restrictions Introduction This chapter describes setting up an Intranet Access Policy to manage the access restrictions for your residential gateway. In This Chapter  Internet Access Policy ................90 3425-00669 Rev E...

  • Page 110: Internet Access Policy

    Chapter 8 Access Restrictions Internet Access Policy This Access Restrictions screen is used to set up and manage Internet access policies. An Internet Access Policy allows you to block or allow specific kinds of Internet usage and traffic, such as Internet access, designated services, and websites during specific days and times.
  • Page 111 Internet Access Policy Create or Modify an Internet Access Policy Complete the following steps to create a new policy or modify an existing policy. In the Access Policy Rule section of the screen, select a policy from the Internet Access Policy drop-down menu. If you are setting up a new policy, select Add New Rule.
  • Page 112 Chapter 8 Access Restrictions  To use Website Blocking by Regular Expression, enter the expression you wish to block in the fields provided. Note: A regular expression is a string used to describe or match a set of strings. You can block websites that use strings encompassed by the regular expressions you enter on this screen.
  • Page 113 Internet Access Policy  Remove blocking—To remove the blocking, press Ctrl + click to deselect a service. In the Schedule section, select the individual days during which the policy will be in effect, or select Everyday. Then, enter a range of hours and minutes during which the policy will be in effect, or select 24 Hours.

  • Page 115: Chapter 9 Applications & Gaming

    Chapter 9 Applications & Gaming Introduction This chapter describes setting up the gateway to support applications and games. In This Chapter  Single Port Forwarding ................ 96  Port Range Forwarding ................ 98  DMZ ...................... 100  Port Range Triggering ................ 101 ...

  • Page 116: Single Port Forwarding

    Chapter 9 Applications & Gaming Single Port Forwarding The Single Port Forwarding screen allows you to set up public services on your network, such as web servers, ftp servers, e-mail servers, or other specialized Internet applications. (Specialized Internet applications are any applications that use Internet access to perform functions such as video conferencing or online gaming.
  • Page 117 Single Port Forwarding Application—Select the appropriate application: HTTP (80), HTTPS (443), FTP (21), Windows Media Player (1755), DNS (53), POP3 (110), Simple Mail Transfer (25), or TR069 Connection Request (888). Internal Port—Enter the internal port number used by the server or Internet application.

  • Page 118: Port Range Forwarding

    Chapter 9 Applications & Gaming Port Range Forwarding The Port Range Forwarding screen allows you to set up public services on your network, such as web servers, ftp servers, e-mail servers, or other specialized Internet applications. (Specialized Internet applications are any applications that use Internet access to perform functions such as videoconferencing or online gaming.
  • Page 119 Port Range Forwarding Note: If you do not see the application you want, configure the service on the Applications & Gaming > Service screen. IP Address—For each application, enter the IP address of the computer running the specific application. Enabled—Select Enabled to enable port forwarding for the applications you have defined.

  • Page 120: Dmz

    Chapter 9 Applications & Gaming The DMZ feature allows one network computer to be exposed to the Internet for use of a special-purpose service such as Internet gaming or videoconferencing. DMZ hosting forwards all the ports at the same time to one PC. The Port Range Forwarding feature is more secure because it only opens the ports you want to have opened, while DMZ hosting opens all the ports of one computer, exposing the computer to the Internet.

  • Page 121: Port Range Triggering

    Port Range Triggering Port Range Triggering The Port Range Triggering screen allows the Gateway to watch outgoing data for specific port numbers. The IP address of the computer that sends the matching data is remembered by the residential gateway, so that when the requested data returns through the residential gateway, the data is pulled back to the proper computer by way of IP address and port mapping rules.
  • Page 122 Chapter 9 Applications & Gaming Enabled—Select Enabled to enable port triggering for the applications you have defined. Max Time Interval—Select Click Save Settings to apply your changes, or click Cancel Changes to cancel your changes. 3425-00669 Rev E...

  • Page 123: Qos (Quality Of Service)

    QoS (Quality of Service) QoS (Quality of Service) Quality of Service (QoS) ensures better service to high-priority types of network traffic, which may involve demanding, real-time applications, such as videoconferencing. Note: The residential gateway’s QoS is for upstream traffic regulation only. Downstream QoS is usually enforced by the service provider’s headend equipment.

  • Page 124: Queue Management

    Chapter 9 Applications & Gaming Queue Management Path: Applications & Gaming > QoS > Queue Management button The Queue table specifies the number and types of queues, queue parameters, shaping behavior, and scheduling algorithm to use. Each queue can be configured to be a “Strict Priority”, “WRR (Weighted Round Robin)”, or “WFQ (Weighted Fair Queuing)”...
  • Page 125 QoS (Quality of Service) Queue Index—There are eight queues for each interface. You can configure the parameters but cannot add or delete queues. Higher index queues generally represent higher-priority queues. Queues 1-3 are Strict Priority (WP) queues, and Queues 4-8 are priority-based Weighted Fair Queues (WFQ). Precedence—Enter the Precedence value of this queue relative to the others.

  • Page 126: Service

    Chapter 9 Applications & Gaming Service The Service screen allows you to add services. Path: Applications & Gaming > Service Service Table The services are displayed with the following information: Service Name, Protocol, Ports/ Types, and Action. To delete a user-defined service, click Delete. (Default services cannot be deleted.) To view additional services, click Extended View.
  • Page 127 Service Protocol—Select the appropriate protocol: TCP(6), UDP(17), ICMP, ESP(50), AH(51), GRE(47), IGMP(2), PIM-DM(103), or IPCOMP(108). Ports—Enter the starting and ending port numbers. ICMP Type—Enter the appropriate number, 0-255, which is valid only for ICMP. IGMP Type—Enter the appropriate number, 0-255, which is valid only for IGMP. Click Add Service to add a new service, or click Cancel Changes to cancel your changes.

  • Page 129: Chapter 10 Administration

    Chapter Administration Introduction This chapter describes the configuration parameters managed by your network administrator. In This Chapter  Management ..................110  Log ......................113  IP Ping ....................115  ATM F5 Loopback ................116  Backup ....................117 ...

  • Page 130: Management

    Chapter 10 Administration Management The Management screen allows the network’s administrator to manage specific residential gateway functions for access and security. Path: Administration > Management 3425-00669 Rev E...
  • Page 131 The default username and password are admin. Gateway Username—Enter the default Gateway Username, admin. Gateway Password—Cisco recommends that you change the default Gateway Password, admin, to one of your choice. Re-enter to Confirm—Enter the Gateway Password again to confirm.
  • Page 132 Chapter 10 Administration UPnP Universal Plug and Play (UPnP) allows Windows XP and Vista to automatically configure the Gateway for various Internet applications, such as gaming and video conferencing. UPnP—If you want to use UPnP, keep the default setting, Enabled. Otherwise, select Disabled.

  • Page 133: Log

    The residential gateway can keep logs of traffic and events for your Internet connection. Path: Administration > Log Reporting Log—To disable the Log function, select Disabled. To monitor traffic between the network and the Internet, keep the default, Enabled. With logging enabled, you can choose to view temporary logs.

  • Page 134: Email Alert

    Chapter 10 Administration Email Alert Email Alerts (For Warning Events)—To enable E-Mail Alerts for Warning-level events, select Enabled. Otherwise, keep the default, Disabled. SMTP Mail Server—Enter the address (domain name) or IP address of the Simple Mail Transport Protocol (SMTP) server for outgoing e-mail. User Name—Enter the User Name for SMTP authentication.

  • Page 135: Ip Ping

    IP Ping IP Ping The ping test allows you to check the connections of your network devices, including connection to the Internet. Path: Administration > IP Ping Target IP/FQDN—Enter the IP address or Fully Qualified Domain Name (FQDN) that you want to ping. This can be either a local (LAN) or Internet (WAN) IP address.

  • Page 136: Atm F5 Loopback

    Chapter 10 Administration ATM F5 Loopback Path: Administration > ATM F5 Loopback PVC Connection—Select the PVC connection you want to configure. Number of Pings—Enter how many times you want to ping. The default is 3. Ping Timeout—Enter the number of milliseconds before the ping test will time out. The default is 5000 milliseconds.

  • Page 137: Backup

    Backup Backup The Backup screen allows you to back up or restore the residential gateway’s settings using a configuration file. Path: Administration > Backup Backup Configuration Backup—To save the Gateway’s settings in a configuration file, click this button and follow the on-screen instructions. Note: The voice settings will not be saved in the configuration file.

  • Page 138: Factory Defaults

    Chapter 10 Administration Factory Defaults The Factory Defaults screen allows you to restore the residential gateway’s configuration to its factory default settings. (An alternative method is to press and hold the Reset button on the residential gateway’s back panel for approximately ten seconds.) Path: Administration >...

  • Page 139: Firmware Upgrade

    Firmware Upgrade Firmware Upgrade The Upgrade screen allows you to upgrade the residential gateway’s firmware. Do not upgrade the firmware unless you are experiencing problems with the residential gateway or the new firmware has a feature you want to use. Note: The residential gateway may lose the settings you have customized.

  • Page 140: Reboot

    Chapter 10 Administration Reboot The Reboot screen allows you to gracefully stop and restart the residential gateway. Performing a reboot allows you to save any configuration changes and to reboot the router to make the changes take effect. Path: Administration > Reboot Click Reboot Box to reboot the residential gateway.

  • Page 141: Logging Out Of The Residential Gateway

    Logging out of the Residential Gateway Logging out of the Residential Gateway The Logout screen allows you to properly exit the web-based utility. Path: Administration > Logout Click Logout to exit the web-based utility. 3425-00669 Rev E...

  • Page 143: Chapter 11 Status

    Chapter Status Introduction The Status screens provide a system summary of the software used by the residential gateway and indicates the current status of the DSL connection. You can use these screens to find hardware and software information as well as physical and IP layer information. In This Chapter ...

  • Page 144: Internet

    Chapter 11 Status Internet The Internet screen displays information about the Gateway and its current settings. Path: Status > Internet Gateway Information Manufacturer OUI—The manufacturer ID number is displayed. Serial Number—The serial number of the Gateway is displayed. Hardware Version—The version number of the Gateway’s hardware is displayed. Software Version—The version number of the Gateway’s software is displayed.

  • Page 145: Internet Connection

    Internet Internet Connection This section shows the current information for enabled connections. The table lists the following information about each connection: Interface, MAC/IP/Subnet, Gateway, DNS, and Status. For DHCP connections, you can manually renew or release them. For PPP-type connections, you can manually connect or disconnect them. Click Refresh to update the on-screen information.

  • Page 146: Local Network

    Chapter 11 Status Local Network The Local Network screen displays information about the local network. Path: Status > Local Network IP Address—The Gateway’s IP address, as it appears on your local network, is displayed. Subnet Mask—The Subnet Mask of the Gateway is displayed. MAC Address—The Gateway’s MAC address is displayed.
  • Page 147 Local Network DHCP Client Table The table displays DHCP, static, and dynamic (found by ARP) types of clients. It describes the devices that have been assigned IP addresses by the Gateway. For each device, the table lists the following information: Interface, MAC Address, IP Address, Host Name, and Lease Remaining (how much time is left for the current IP address).

  • Page 148: Wireless

    Chapter 11 Status Wireless The Wireless screen displays information about your wireless network(s). Path: Status > Wireless For each wireless network, the following is displayed: SSID—The name of the wireless network is displayed. MAC Address—The MAC address of the Gateway’s local, wireless interface is displayed.

  • Page 149: Dsl Connection

    DSL Connection DSL Connection The DSL Connection screen displays information about your DSL connection. Path: Status > DSL Connection Modulation Type—The DSL modulation mode of the Gateway is displayed. Status—The status of the DSL connection is displayed. Provider—The name of the service provider is displayed. Downstream Rate—The download speed of traffic from the Internet to the Gateway is displayed.
  • Page 150 Chapter 11 Status Downstream Attenuation—For downstream traffic, the amount of signal loss is displayed. Upstream Attenuation—For upstream traffic, the mount of signal loss is displayed. Downstream Power—For downstream power, the number of decibels (referencing a millivolt) is displayed. Upstream Power—For upstream power, the number of decibels (referencing a millivolt) is displayed.

  • Page 151: Bridges

    Bridges Bridges The Bridges screen displays information about the PVC/VLAN and default LAN bridges of the Gateway Bridges. Path: Status > Bridges The total number of bridges and their descriptions are displayed. Port (Name/Type)—The port name or type is displayed. Learned Host (MAC/IP/Time to Expire)—The MAC address, IP address, or Time to Expire duration is displayed.

  • Page 152: Arp Table

    Chapter 11 Status ARP Table This screen displays the Address Resolution Protocol (ARP) information. Path: Status > ARP Table Click Refresh to update the on-screen information. 3425-00669 Rev E...

  • Page 153: Chapter 12 Troubleshooting

    Chapter Troubleshooting Introduction This chapter provides solutions to problems that may occur during the installation and operation of the WAG310G. In This Chapter  Computer Cannot Connect to the Internet ........134  Web Browser Prompts for Login Information ........ 135 ...

  • Page 154: Computer Cannot Connect To The Internet

    Chapter 12 Troubleshooting Computer Cannot Connect to the Internet If your computer cannot connect to the Internet, try the following solutions until the connection is fixed: Make sure that the residential gateway is powered on. The Power LED should be ...

  • Page 155: Web Browser Prompts For Login Information

    Web Browser Prompts for Login Information Web Browser Prompts for Login Information When you double-click the web browser, you are prompted for a user name and password. If you want to get rid of the prompt, follow these instructions. Launch the web browser and perform the following steps (these steps are specific to Internet Explorer but are similar for other browsers): Select Tools >...

  • Page 156: Computer Cannot Connect Wirelessly To The Network

    Chapter 12 Troubleshooting Computer Cannot Connect Wirelessly to the Network Try this solution if your computer cannot connect wirelessly to the network. Make sure the wireless network name or SSID is the same on both the computer and the residential gateway. If you have enabled wireless security, then make sure the same security method and key are used by both the computer and the residential gateway.

  • Page 157: Modify The Advanced Settings

    Modify the Advanced Settings Modify the Advanced Settings Perform the following steps if you need to modify the advanced settings on the residential gateway. Open the web browser (for example, Internet Explorer or Firefox), and enter the residential gateway’s IP address in the address field (the default IP address is 192.168.1.1).

  • Page 159: Chapter 13 Specifications

    Chapter Specifications Introduction This chapter lists the interface and environmental specifications for the WAG310G. Note: Specifications are subject to change without notice. In This Chapter  Interfaces ....................140  Environmental ..................141 3425-00669 Rev E...

  • Page 160: Interfaces

    Chapter 13 Specifications Interfaces ADSL [ITU 992.1]; ADSL2 [ITU 992.3]; ADSL2+ [ITU 992.5] ANSI T1.413 Issue 2 1 RJ-11 Port 1 Ethernet WAN Interface RJ-45 Port (WAN/LAN configured) Maximum of 5 Ports (RJ-45); Ethernet 10/100BASE-T with Auto-Crossover (4 fixed + 1 configurable) 1 USB 2.0 (host) Port Phone 2 FXS Ports (RJ-11);...

  • Page 161: Environmental

    Environmental Environmental Dimensions 220 mm x 42 mm x 175 mm (8.66 in. x 1.65 in. x 6.89 in.) Weight 400 g (14.11 oz) Power 110-240 VAC 50/60 Hz Switching Power Supply; 12 VDC, 2 A Output Certification FCC Part 68, Part 15, Class B, UL1950, CSA, European EMC & Immunity, CE Mark, Industry-Canada Operating 0°...

  • Page 163: Chapter 14 Customer Information

    Chapter Customer Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
  • Page 164 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

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