Technical Faqs; How To Contact Telus - TELUS Satellite TV HD PVR User Manual

Technical FAQs

I've ordered On Demand, how long do I have to view it?
On Demand events are available to view over a 24 or 48 hour rental
period depending on the movie title . The rental period will be displayed
before ordering the movie .
1 Go to Channel 1000 (English) or Channel 1800 (French) on the
Electronic Programming Guide (EPG) .
2 Highlight the event you want (or have) rented . Using your remote
control, press the Info button . Within the event description, you will
find the rental window – how long the event is actually available for .
You can view an On Demand event as many times as you want during
the 24 to 48 hour rental window .
What are the minimum hardware requirements I need to view an
On Demand event?
You need to be a TELUS TV subscriber with a Model 9241 HD PVR . In
order to view an event at 1080p resolution you need a:
a . 1080p capable television
b . HDMI cable (minimum v1 .2) connected between your television and
Model 9241 HD PVR receiver
Do I need an HDTV to view On Demand?
No . Your receiver will automatically adjust the resolution to your television
standards . In order to view an event at 1080p resolution you need a:
a . 1080p television
b . HDMI cable (minimum v1 .2) connected between your television and
Model 9241 HD PVR receiver .
What happens if I order a 1080p event and I have a 720p or
Standard Definition (SD) television or no HDMI connection between
my television and receiver?
You will still be able to view your On Demand event . Your receiver will
automatically adjust the resolution to your television standards . You will
be charged according to the charges indicated at time of purchase .

How to contact TELUS

If you have any questions, please call
If you have any comments or feedback, please email
310-MYTV (6988
.
)
tvcomments@telus . c
Can I schedule a PVR recording of an On Demand event?
No . On Demand has been designed to offer events when you want
them, so you don't need to store them to watch later .
How do I ensure I am receiving On Demand content?
Your receiver must be in Standby Mode to receive new On Demand
content . Your receiver is in Standby Mode if it is turned off . Your receiver
automatically goes into Standby Mode if inactive for 4 consecutive hours .
To ensure you are receiving the latest On Demand events, please turn off
your receiver when not in use .
Why can't I see Channel 1000 and 1800 on the Electronic
Programming Guide (EPG)?
You need a Model 9241 HD PVR receiver to browse and rent
On Demand events . And, you must have either All HD or All Chan
view selected .
To change your channel view:
1 Using your system's remote control, press Menu .
2 Press 8 – Preferences .
3 Press 2 – Favourites .
4 Select All Chan or All HD by using the arrow keys to navigate to the
desired selection and then press the Select button to select it .
5 Select Done .
If I have multiple HD PVR receivers, do I need to connect all of them to
phone or Internet?
Yes . Any PVR which you want to order On Demand through must be
connected via the phone line or internet .
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