Xerox DocuColor 7000AP User Manual page 56

10 . B a s ic Tr o ub l es h o ot i ng
Problem
The digital press does not
power on.
Prints are not on desired
paper size.
Paper is misfed or wrinkles
repeatedly.
NOTE: Perform one step
at a time. If the problem
continues, perform the
next step in the list.
The Touch Screen does not
respond to a touch
command.
Transparencies are too oily.
10 - 2
Suggested solutions
• Ensure the power cord is plugged into the receptacle correctly.
• Ensure the power switch inside the front left door is set to the
ON position.
• Check the Ground Fault Interrupter (GFI) circuit breakers,
located in the bottom left side of the Electrical module next to
the power cord.
• If the power in your location is working properly, you have tried
the suggested solutions, and the digital press does not power
on, call for assistance.
• Ensure that the proper paper is loaded in the paper trays.
• Select the paper size, tray and weight through the digital press
options on your PC.
• Ensure that the correct weight is selected on the paper tray.
• Ensure that "Fit to Paper" or an equivalent selection is not
selected in your print driver.
• If a message appears on the UI, follow the instructions
displayed.
• Ensure the proper paper (refer to the Paper chapter of this
manual and The Recommended Materials List) is loaded
correctly and not filled above the MAX line.
• Turn the paper stack around and/or over in the selected paper
tray.
• Remove a few sheets from the top and the bottom of the stack
in the paper tray.
• Fan all four edges of the paper in the selected paper tray.
• Remove any partially fed paper from the trays.
• Ensure the paper you are using had been stored properly.
• Replace the paper in the selected paper tray with paper from a
new package.
• Press Clear All on the Control Panel.
• Touch a selectable button on the UI. A slight pressure is
required to cause the digital press to react.
• If the problem persists, open the Front Door of the digital press.
Close the Front Door and make a selection on the UI. If the UI
does not respond to any touch commands, switch off the power.
Wait 15 seconds. Then switch on the power.
• Make 5 blank sheet copies with the Full Color option on paper
stock to purge excess oil from system. Reload the
transparencies and continue the copying job.
• Refer to the Recommended Materials List and the Color
Materials Usage Guide for more information about
transparencies.
Do c u Co l or 7 00 0 AP / 80 0 0A P Us e r G ui d e