Ford Thunderbird Owner's Manual page 260

To review your case properly, the Board needs
the following information:
legible copies of all documents and
maintenance or repair orders relevant to the
case
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
the date of repair(s) and mileage at the time
of occurrence(s)
the current mileage
the name of the dealer who sold or serviced
the vehicle
a brief description of your unresolved concern
a brief summary of the action taken with the
dealer and Ford Motor Company
the names (if known) of all the people you
contacted at the dealership
a description of the action you expect to
resolve your concern
Should your case NOT qualify for review, a
letter of explanation will be mailed to you.
Oral presentations
If the involved vehicle is within 36 months and
36,000 miles of the warranty start date, you have
the right to make an oral presentation before the
Board. Indicate your choice to do so on the
application. Oral presentations may also be
requested by the Board.
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