Troubleshooting Tips; Before You Call For Service - GE G011 Owner's Manual

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit
GEAppliances.com. You may not need to call for service.
WATER
Short spray and delay
after pushing the Start
button
Water level seems low
Banging sound during
drain
Too many suds
Water leaks
Water temperature
seems incorrect
Water pumped out before Lid lifted or cycle was put in
cycle is complete
Water won't drain
Washer pauses at the
beginning of cycles
Washer pauses during
wash cycle
Washer pauses during
spin cycle
Washer does not fill
when lid is open
14
Possible Causes
Lid was opened and closed
between cycle selection and
start
This is normal
Drain stand pipe is too low
Soft water
Too much detergent
Type of detergent
Type of detergent
Using too much detergent
in washer
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Drain hose rubs on wall
Constant water pressure
to the fill hoses at the
water source
Cooler water temperatures
provide improved energy
efficiency
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
Cool/Cold Water when
selecting Hot
House water heater is
not set properly
pause for over 8 hours
Drain hose is kinked or
improperly connected
This is normal
The Auto Soak Option
was chosen
This is normal
This is normal
What To Do
• This is normal. See FUNCTIONALITY CHECK in the Safety
Instructions section.
• Water may not cover the top level of the clothes.
This is normal for this high efficiency washer.
• The drain hose must exceed 32" height at some point between
the washer back and the drain pipe.
• Try less detergent.
• Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
• Switch to HE detergent.
• Switch to HE detergent.
• Use less detergent. Use less soap if you have soft water,
a smaller load or a lightly soiled load.
• Make sure hose connections are tight at faucets and
rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
• Check household plumbing. You may need to call
a plumber.
• Make sure drain hose does not make contact with the wall.
May cause excessive wear on the hose.
• Tighten hoses at the faucets and turn the water off after each use.
• Check condition of the fill hoses; they should be replaced
every 5 years.
• New laundry detergents have been formulated to work
with cooler water temperatures without affecting wash
performance.
• Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets. NOTE: Water valves are marked
"H" and "C" and internal valve screens are color coded.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
• This is normal. PerfecTemp senses water temperature and
optimizes for best results. Cold water is added periodically
when hot is selected.
• Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
• Reset cycle.
• Straighten drain hose and make sure washer is not sitting on it.
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
• The washer is sensing the load.
• This is normal. The washer alternates between agitate and
soak during these cycles to get your clothes cleaner with
less wear.
• The washer may pause during the spin cycle to remove
soapy water more efficiently.
• The lid must be closed for washer to fill or operate.