Returning A Product For Repair; Operating Hours - Creative DI5732 User Manual

Returning a product
for repair

Operating Hours

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Closed Sat-Sun & Public Holidays
Creative Labs requires that all returns for repair/replacement must first be issued with an
authorisation number, therefore you need to contact Technical Support to receive this
number.
Technical Support will communicate how to return the product in question for
repair/replacement.
You should only return the hardware item in question and return it to the address provided
by Technical Support. Please retain all software, accessories and the original packaging.
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item.
After receiving the hardware, Creative will process the return.
Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts
will become the property of Creative. The warranty period for your repaired/replacement item
is 90 days from the date of shipment from Creative, or what is left on the original item's
warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from zones
with special tax status, you must complete the relevant customs documentation before shipping
the product.
Knowledgebase
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Webchat
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Telephone
Available on-line 24 hours a day
10:00-18:30 CETMonday - Friday
10:30-19:00 CETMonday - Friday
Technical Support C-4