Before You Call For Service - GE JBP35SMSS Owner's Manual

Before you call for service...

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units do not
work properly
Control signals after
entering cooking time
or delay start
Food does not bake
or roast properly
Clock and timer do
not work
Oven light does
not work
Food does not
broil properly
Possible Causes
The surface units are
not plugged in solidly.
The surface unit controls
improperly set.
The drip pans are not set
securely in the cooktop.
You forgot to enter a
bake temperature or
cleaning time.
Oven controls improperly set.
Shelf position is incorrect
or the shelf is not level.
Incorrect cookware or
cookware of improper
size being used.
Oven thermostat needs
adjustment.
Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.
A fuse in your home may
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the clock and timer section.
Light bulb is loose or defective. • Tighten or replace the bulb.
Switch operating light
is broken.
Door not open to the broil stop • See the Using the oven section.
position as recommended.
Oven controls improperly set.
Improper shelf position
being used.
Cookware not suited
for broiling.
In some areas the power
(voltage) may be low.
What To Do
• With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
• Check to see the correct control is set for the surface
unit you are using.
• With the controls off, check to make sure the drip
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
• Touch the Bake pad and desired temperature or the
Self Clean pad and desired clean time.
• See the Using the oven section.
• See the Using the oven section.
• See the Using the oven section.
• See the Adjust the oven thermostat—Do it yourself!
section.
grounded outlet.
• Replace the fuse or reset the circuit breaker.
• Call for service.
• Make sure you touch the Broil Hi/Lo pad.
• See the Broiling Guide.
• For best results, use a pan designed for broiling.
• Preheat the broil element for 10 minutes.
• Broil for the longest period of time recommended in
the Broiling Guide.
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