Troubleshooting Tips; Before You Call For Service - GE Coil Top Owner's Manual And Installation Instructions

Before You Call For Service...

Troubleshooting Tips

Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem
Radiant Cooktops
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Surface units not work
properly
Scratches (may appear
as cracks) on radiant
cooktop glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or
indentation) of the
cooktop
Frequent cycling off
and on of radiant
surface units
Coil Cooktops
Surface units not work
properly
Possible Causes
Improper cookware being used.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls improperly
set.
Incorrect cleaning methods being
used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop.
Cookware has been slid across
the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model with a
light-colored glass cooktop.
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
Hot sugar mixture spilled on
the cooktop.
Improper cookware being used.
The surface units are not plugged
in solidly.
The surface unit controls
improperly set.
The drip pans are not set
securely in the cooktop.
What To Do
• Use pans which are flat and match the diameter of the
surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface unit
you are using.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the glass
cools.
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• With the controls off, check to make sure the surface unit is
plugged completely into the receptacle..
• Check to see the correct control is set for the surface unit
you are using.
• With the controls off, check to make sure the drip pan is
in the recess in the cooktop and that the opening in the
pan lines up with the receptacle.
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