Checkout Guide - Lenovo ThinkPad Helix Hardware Maintenance Manual

• Forgotten tablet password (making the tablet unusable)
• Sticky keys caused by spilling a liquid
• Damage caused due to use of an incorrect ac adapter
The following symptom might indicate damage caused by nonwarranted activities:
• Missing parts might be a symptom of unauthorized service or modification.

Checkout guide

Use the following diagnostic programs to identify and correct problems with the ThinkPad products. The
diagnostic programs are intended to test only ThinkPad products. Using the diagnostic programs to test
non-ThinkPad products might lead to false indications of errors and invalid system responses.
When you try to identify and correct a problem, mind the following:
1. Identify the failing symptom in as much detail as possible.
2. Verify the symptom. Try to re-create the failure by running the diagnostic test or by repeating the
operation that caused the failure.
Lenovo Solution Center
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for maximum system performance.
The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags.
After you install the Lenovo Solution Center program, go to Control Panel and click System and Security ➙
Lenovo - System Health and Diagnostics to launch the program.
For more information about the Lenovo Solution Center program, refer to the help information system
of the program.
Quick test programs
Run quick test programs to troubleshoot and resolve computer problems, especially when the computer
does not have the Lenovo Solution Center program installed.
Lenovo provides the following quick test programs:
• Lenovo Memory Quick Test: Use this program to troubleshoot and resolve memory module problems.
• Lenovo Hard Drive Quick Test: Use this program to troubleshoot and resolve internal storage problems.
To download and install a quick test program, go to http://www.lenovo.com/diags, and follow the instructions
on the Web site.
To run a test using quick test program, do the following:
1. Go to the C:\SWTOOLS\ldiag directory.
2. Double-click the gui_lsc_lite.exe file.
3. When the User Account Control window opens, click Yes.
4. Select the device class to be tested.
5. Select the devices to be tested.
6. Select the test to be performed.
7. Follow the instructions on the screen to start the test. When a problem is detected, information
messages are displayed. Refer to the messages to troubleshoot the problem.
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Hardware Maintenance Manual