System Problem - Dell Venue 11 Pro User Manual

System problem

Problems
Tablet does not turn on
Tablet does not turn off
Tablet locks up
Tablet is not responding or
behaving unexpectedly
Software or feature is not
working as expected
Docking station not working as
expected
42
Possible causes
The battery is completely
discharged.
• Driver failure
• Operating system failure
• Virus/Malware
turn off the wireless
connection on your tablet.
• Use your tablet in airplane
mode.
Possible solutions
1. Charge the tablet for at least
4 hours.
2. Press and hold the Power
button for 4 seconds.
Press and hold the Power button
for 11 seconds to perform a hard
shut down.
1. Press and hold the power
button for 11 seconds to
perform a hard shut down.
2. Remove the power supply
and unplug / plug the
battery.
1. Shut down and restart your
tablet.
2. Refresh the tablet.
3. Contact Dell's support
service. Go to dell.com/
support or dell.com/
contactdell.
Restart your tablet. Software
updates may have been
downloaded in the background.
Swipe from the right edge of the
display to access the Charms bar
and touch Settings→ Power→
Restart to restart the tablet.
Un-dock / Re-dock your tablet. If
the issue still continues, power
cycle your tablet on the dock.