Issues And Workarounds; Hp Smh 6.2 Release For Windows And Linux - HP BL860c Release Note

2 Issues and workarounds

HP SMH undergoes rigorous testing before releasing any given version of the product. From HP test activities
to date, the following items have been uncovered that you should keep in mind. Also, refer to the HP System
Management Homepage Installation Guide and HP System Management Homepage Online Help for known
issues.

HP SMH 6.2 release for Windows and Linux

Issue: HP SMH becomes inaccessible after installing Windows XP Service Pack 2.
Description: In addition to HP SMH becoming inaccessible, HP Systems Insight Manager and the HP
Version Control Repository Manager also become inaccessible. The Windows XP Service Pack 2
implements a software firewall that prevents browsers or other clients from accessing the ports required
for access to the Version Control Repository Manager.
Workaround: To resolve the issue, you must configure the firewall with exceptions to allow access
through the ports used by HP Systems Insight Manager, HP Version Control Agent, and other HP Version
Control Repository Managers.
HP recommends the following actions:
1. Select Start
2. Double-click Windows Firewall to configure the firewall settings.
3. Select Exceptions.
4. Click Add Port, and then enter the product name and the port number.
Add the following exceptions to the firewall protection:
Table 2-1 Firewall protection
Product
HP SMH Insecure
HP SMH Secure
5. Click OK to save your settings, and close the Add a Port dialog box.
6. Click OK to save your settings, and close the Windows Firewall dialog box.
This configuration leaves the default SP2 security enhancements intact, but will allow traffic over the
ports indicated above. The secure and insecure ports must be added to enable proper communication
from your browser and other clients that access the Version Control Repository Manager.
Issue: Using an ampersand character in the group name during HP SMH installation on a Windows
XP system prevents you from logging into HP SMH after installation.
Workaround: HP recommends that you avoid using the ampersand character in group names.
Issue: HP Systems Insight Manager features do not support the use of Extended ASCII characters when
specifying the HP Systems Insight Manager system.
Description: The use of Extended ASCII characters does not allow the trust relationship to establish.
Workaround: HP recommends that you avoid using Extended ASCII characters when specifying the
HP Systems Insight Manager system.
Issue: Forceful downgrading to SMH 6.0 from 6.1 or later fails on x86_64 Windows platform.
Description: When SMH is downgraded forcefully from 6.1 or later to 6.0 using the command
cp010944.exe /f the following error message appears:
Settings Control Panel.
Port Number
Port 2301, optional port
Port 2381
HP SMH 6.2 release for Windows and Linux 1 1