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Chapter 5 -Troubleshooting
5. Troubleshooting
The SpaceLink Access Point is designed to be very easy to install and operate.
However, if you experience difficulties, use the information in this chapter
to help diagnose and solve problems. If you cannot resolve a problem, contact
Technical Support, as listed on the front of this manual.
Common Problems and Solutions
Problem
AP does not power up:
Solution
•
Check for faulty SpaceLink Access Point power supply by measuring
the output voltage with an electrical test meter.
•
Check failed AC supply (power outlet)
Problem
Cannot communicate with the SpaceLink Access Point through a wired
network connection.
Solution
•
Verify network configuration by ensuring that there are no duplicate IP
addresses. Power down the device in question and ping the assigned IP
address of the device. Ensure no other device responds to that address.
•
Check that the cables used have proper pin outs and connectors or use
another LAN cable.
•
Check that the hub, switch, or computer that the SpaceLink Access Point
is connected to supports 10Mbps speed.
This is what you will see if you connect the SpaceLink Access Point to a:
Hub LED
Access Point (Link) LED
So you will not know if the connection is bad from the SpaceLink Access
Point Link LED alone, you will have to look at the Hub LED if you are not
sure what kind of hub the SpaceLink Access Point is attached to.
42
10/100 Mbps Hub
ON
ON
SpaceLink Access Point
Pure 100 Mbps Hub
OFF
ON
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