Summary of Contents for PrintFleet TASKalfa 2551ci
- Page 1 PrintFleet Printer DCA Version 4.2.1 User Guide As of October 14, 2013. © 2013 PrintFleet Inc. All rights reserved.
- Page 2 © Copyright 2013 PrintFleet™ Inc. All rights reserved. PrintFleet Printer DCA User Guide. The content of this user manual is furnished for informational use only, and is subject to change without notice. Except as permitted by license, no part of this publication may be reproduced or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of PrintFleet Inc.
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Page 3: Table Of Contents
PrintFleet Printer DCA Table of Contents Table of Contents Chapter 1 Introduction ..........1 Device support . - Page 4 PrintFleet Printer DCA Table of Contents Storing SNMP community strings ......21 Masking private data ....... . . 22 Enabling SNMP traps .
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Page 5: Chapter 1 Introduction
PrintFleet Printer DCA Introduction Chapter 1 Introduction Welcome to PrintFleet Optimizer—a complete remote print management system designed to help owners, sales representatives, service technicians, and administrative personnel grow and streamline their business. This guide covers all aspects of using and administering the PrintFleet Optimizer system, including: •... -
Page 6: Obtaining Software Updates
PrintFleet Printer DCA Introduction Table 1 lists the data types that the Printer DCA attempts to collect from networked imaging devices during a network scan. Table 1: Types of data collected by the Printer DCA IP address toner cartridge serial number device description maintenance kit levels serial number... -
Page 7: Using The Printer Data Collection Agent
PrintFleet Printer DCA Using the Printer Data Collection Agent Chapter 2 Using the Printer Data Collection Agent The Printer DCA (Data Collection Agent) is a software application that collects information from supported printers, copiers, fax machines, and multifunction peripherals on a network, and transmits the data back to a PrintFleet Optimizer server. -
Page 8: Obtaining/Distributing The Printer Dca Software
PrintFleet Printer DCA Using the Printer Data Collection Agent Note If you have also purchased PrintFleet Suite Pro, you will have helpful built-in features for configuring and optimizing your Printer DCA settings (consult the PrintFleet Suite Pro User Guide for further details): •... - Page 9 PrintFleet Printer DCA Using the Printer Data Collection Agent For Printer DCA installation requirements, see “Printer Data Collection Agent Checklist and Installation Requirements” on page 42. Prior to installing the Printer DCA, you should obtain the information in the following table from the network administrator at the location.
- Page 10 PrintFleet Printer DCA Using the Printer Data Collection Agent to further configure settings, you will need to open the Printer DCA application after installation. Note Some virus detection vendors (such as Symantec) are now using crowd-based information to determine potential threats. Unfortunately, this methodology is prone to producing false positives, particularly for executable files that are not widely distributed among the sample population.
- Page 11 PrintFleet Printer DCA Using the Printer Data Collection Agent after installation), click Show Proxy Configuration. See “Using proxy settings” on page 10. • Click Next. Note During the activation process the Printer DCA performs a web service discovery. If it fails to detect the web service, it automatically performs a subsequent test to help diagnose the nature of the problem.
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Page 12: Managing The Printer Dca Service
PrintFleet Printer DCA Using the Printer Data Collection Agent Managing the Printer DCA service The Printer DCA runs as a Windows service by default. Alternatively, the Printer DCA can be set up as a scheduled task. Note PrintFleet Optimizer includes Remote Configuration functionality which enables reading and updating device information for supported Canon devices in real time. -
Page 13: Configuring Communication Settings
PrintFleet Printer DCA Using the Printer Data Collection Agent 5. Click the Triggers tab. 6. On the Triggers page, click New. The New Trigger dialog box opens. 7. In the New Trigger dialog box: • In the Settings area, select Daily. •... -
Page 14: Using Proxy Settings
PrintFleet Printer DCA Using the Printer Data Collection Agent 2. Optional--only if you use a non-standard port--enter the port number after a colon after a hostname. For example, printfleet.com:84. 3. Click the Test button to verify that communication can be established with the central server. -
Page 15: Changing The Web Service Settings
PrintFleet Printer DCA Using the Printer Data Collection Agent appropriate authentication type from the Authentication Type drop-down list and enter username, password, and domain information in the Username, Password, and Domain boxes, respectively. Note When you click Load Current, all fields except for Password are populated. -
Page 16: Enabling Intelligent Update
PrintFleet Printer DCA Using the Printer Data Collection Agent • dca4ws=https://your_new_domain/PFE_WS/ where your_new_domain is your new domain address (such as mycompany.com). Note The web service location is not stored by the Printer DCA, so the DNS TXT record will need to remain. -
Page 17: Troubleshooting Printer Dca Communication
PrintFleet Printer DCA Using the Printer Data Collection Agent the following table to troubleshooting potential communication problems. Table 3: Troubleshooting Printer DCA Communication Problems Check if... If not... the selected send method change the send method to (HTTP or HTTPS) corresponds correspond with the port with the port you have chosen number chosen, or change the... -
Page 18: Managing Scan Profiles
PrintFleet Printer DCA Using the Printer Data Collection Agent Network scan settings are independent of communication settings, which specify how the Printer DCA will communicate with the central server, and if and how the central server can communicate with the Printer DCA and/or a specific device on the network (see “Configuring communication settings”... - Page 19 PrintFleet Printer DCA Using the Printer Data Collection Agent Active Directory or, if that is not available, the primary network card on the system installed with the Printer DCA. These IP addresses are automatically added to the Default scan profile. If the default set of IP addresses captures all the devices on the network that you want to scan, and you do not want multiple scan profiles, you do not have to further specify the devices for the...
- Page 20 PrintFleet Printer DCA Using the Printer Data Collection Agent To remove devices, or device exclusions, from a Printer DCA network scan range: 1. Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see “Managing scan profiles”...
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Page 21: Enabling Scanning Of Network And/Or Local Devices
PrintFleet Printer DCA Using the Printer Data Collection Agent • If the location has less than 100 users, click QuickScan, and then click Go. • If the location has 100 users or more, click Custom IP Range and specify IP ranges given by the network administrator or click Fill Ranges to detect IP ranges automatically, and then click Go. -
Page 22: Enabling Rapid Scan
PrintFleet Printer DCA Using the Printer Data Collection Agent To enable broadcast scanning: 1. Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see “Managing scan profiles” on page 14. 2. -
Page 23: Setting The Network Timeout
PrintFleet Printer DCA Using the Printer Data Collection Agent Optimizer every 10 minutes, but new alerts are generated approximately every 30 minutes. Note The scan interval is the time from the end of one scan to the start of the next scan. Note that the frequency with which files are transmitted to your PrintFleet server is independent of the scan interval. -
Page 24: Setting The Local Print Agent Timeout
PrintFleet Printer DCA Using the Printer Data Collection Agent try doubling it to 10,000 milliseconds). However, the higher the network timeout is set, the longer the Printer DCA scan will take. To change the network timeout: 1. Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. -
Page 25: Using Focus Scans
PrintFleet Printer DCA Using the Printer Data Collection Agent To change the number of SNMP retries used: 1. Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see “Managing scan profiles” on page 14. 2. -
Page 26: Masking Private Data
PrintFleet Printer DCA Using the Printer Data Collection Agent • To remove a community string, select a previously entered community string, and then click Remove. Note Although it is possible to remove the public community string, you should only do so if you know that all of the devices you want to monitor are accessible via custom community strings. -
Page 27: Enabling Snmp Traps
PrintFleet Printer DCA Using the Printer Data Collection Agent • Select the Enable Phone-Number Masking check box to mask telephone numbers collected from devices (masked by default). • Select the Enable Printer DCA Host Info Masking check box to mask Printer DCA host system information. 3. -
Page 28: Setting The Webpage Timeout
PrintFleet Printer DCA Using the Printer Data Collection Agent the number of IP addresses in the current Printer DCA scan that have already been scanned. Real time Printer DCA You can disable this feature, if necessary. To disable real time Printer DCA status: 1. -
Page 29: Deleting Old Archive And Log Files
PrintFleet Printer DCA Using the Printer Data Collection Agent and archive files are encrypted in the proprietary .pfd format and contain the complete results of a single Printer DCA network scan. Log files are in .log format and are not encrypted. Log files contain summary information for all Printer DCA scans that occurred on a specific date, including scan times, transmission results, Printer DCA application information, intelligent update actions, and the IP... -
Page 30: Configuring Language And Read/Write Settings
PrintFleet Printer DCA Using the Printer Data Collection Agent To change the period after which the Printer DCA automatically deletes old log files: • Under the File Viewer tab, use the Keep log files for combo box to specify the maximum number of days you want to retain log files. -
Page 31: Updating The Printer Dca Software
PrintFleet Printer DCA Using the Printer Data Collection Agent Updating the Printer DCA software To take advantage of the latest data collection capabilities, feature enhancements, and bug fixes, it is important to periodically update the Printer DCA software. You can update the Printer DCA manually, or you can update remotely using Semaphore if Intelligent Update is enabled. -
Page 32: 2.11 Printer Dca Command Line Options
PrintFleet Printer DCA Using the Printer Data Collection Agent 2.11 Printer DCA Command Line Options If you want, you can use a command line option to import IP ranges to your Printer DCA scan list. This is the essentially the same as clicking the Import button on the General tab of the Scan tab in the Printer DCA application interface. -
Page 33: Managing Local Devices With Local Print Agent
PrintFleet Printer DCA Managing local devices with Local Print Agent Chapter 3 Managing local devices with Local Print Agent Local Print Agent allows the Printer DCA to obtain information directly from locally connected printing devices. There are three steps that must be taken to collect local printer data using the Printer DCA: 1. -
Page 34: Managing Local Print Agent
PrintFleet Printer DCA Managing local devices with Local Print Agent To install Local Print Agent manually from the local printer host computer: • Run the Local Print Agent.msi file on the computer you want to install Local Print Agent on. The installation file is found by default in: program files\Printer DCA\Support folder. -
Page 35: Starting The Local Agent Management Tool
PrintFleet Printer DCA Managing local devices with Local Print Agent Starting the To start the Printer DCA - Local Agent Management tool: Local Agent • From the Tools menu in Printer DCA, click Local Agent Management tool Management. The Printer DCA - Local Agent Management window opens. -
Page 36: Interpreting The Local Agent Management Scan Results
PrintFleet Printer DCA Managing local devices with Local Print Agent To change the active user for Local Agent Management: 1. At the top of the Local Agent Management window click Specify. The Change Push Install Credentials dialog opens. 2. Use the Username, Password, and Domain boxes to specify the credentials you want to use. -
Page 37: Performing A Push Install Of Local Print Agent
PrintFleet Printer DCA Managing local devices with Local Print Agent Performing a You can use Local Agent Management to push an installation of Local Print Agent to selected IP addresses. Push Install of Local Print Agent To push install Local Print Agent from Local Agent Management: 1. -
Page 38: Rescanning Specific Ip Addresses
PrintFleet Printer DCA Managing local devices with Local Print Agent spreadsheet format by clicking the XML tab or CSV tab respectively. Rescanning If necessary, you can have Local Agent Management rescan one or more IP addresses. You might do this if you are waiting for a recent specific IP change to appear (such as a recently installed printer), or to get a addresses... -
Page 39: Viewing Local Print Agent Log Files
PrintFleet Printer DCA Managing local devices with Local Print Agent local devices connected to the specified machine will be listed. 2. In the Printer DCA - Local Print Agent Configuration dialog, in the Enable column, click a check box to toggle the state of the associated device between Enabled (checked) and suspended (cleared). - Page 40 PrintFleet Printer DCA Managing local devices with Local Print Agent To change the Local Print Agent installer to use with Local Agent Management: 1. At the bottom of the Local Agent Management window click Specify. The Locate Local Print Agent Installer dialog opens.
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Page 41: Printer Dca Settings In Printfleet Optimizer
PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer Chapter 4 Printer DCA Settings in PrintFleet Optimizer The Printer DCA is one component of the PrintFleet Optimizer system. For this reason, some of the settings which affect the Printer DCA are located in the Administration area in PrintFleet Optimizer. -
Page 42: Managing Printer Dcas
PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer Managing Printer You can check the status of a Printer DCA installation via Printer DCA Listing page. Printer DCA information can be viewed or edited DCAs at any time. A Printer DCA can also be deleted or set to inactive or active. -
Page 43: Remotely Managing Printer Dca Installations Using Semaphore
PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer To set a Printer DCA Inactive: 1. In the DCA Information page for an active Printer DCA, click Set Inactive. 2. A dialog box prompts you to confirm your wish to set this Printer DCA to Inactive. -
Page 44: Troubleshooting Stale Data Issues
PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer • Click Create. Table 5: Available Semaphore Commands for the Printer DCA Command Function and Required Values DEACTIVATE Stops the Printer DCA service. Does not require any input values. UPDATE Updates the Printer DCA software to the most recent available on the PrintFleet Optimizer server. -
Page 45: Distributing Software Updates
PrintFleet Printer DCA Printer DCA Settings in PrintFleet Optimizer whether or not there was a resolution to their situation, and what the resolution was or what the next step is. • Use email as a support tool, since it automatically records all of the details in writing. - Page 46 PrintFleet Printer DCA Appendix A Printer Data Collection Agent Checklist and Installation Requirements Please use the following guide to ensure you are meeting all installation requirements prior to installing the PrintFleet Printer DCA (Data Collection Agent). Network requirements: • TCP/IP configured •...
- Page 47 PrintFleet Printer DCA Windows OS. Components follow the support life cycle of their parent product or platform. Virtualization software support: If you want to install the Printer DCA on a virtual machine, the VMWare GSX virtualization software will support the installation. Important: •...
- Page 48 PrintFleet Printer DCA Index Index configuring Local Print Agent installations activating the Printer DCA 4 interpreting the scan results 32 administrating PrintFleet Optimizer 37–41 performing a push install 33 archive files rescanning IP addresses 34 deleting 25 scanning the network 31 viewing 24 starting 31 viewing Local Print Agent log files 35...
- Page 49 PrintFleet Printer DCA Index generating 37 contacting 2 Printer DCA providing 40 activating 4 throttling 19 distributing the software 4 timeout, network 5 installing 4 troubleshooting introduction 3 Printer DCA transmission problems 13 license keys 37 stale data 40 managing 38 multiple subnets 5 network load 27 updates...