Fault Or Breakdown - Worcester GREENSTAR 30CDi System User Instructions & Customer Care Manual

This appliance is supported in the UK
by Worcester, Bosch Group.
Specialist factory trained Service
Engineers are available to attend a
breakdown occurring on this appliance.
No charge will be made for parts
and/or labour providing:
B An appliance fault is found and the
appliance has been installed within the
past 24 months. Reasonable evidence
of this must be supplied on request. i.e.
the Benchmark Checklist.
A call-out charge will be made where:
B The appliance has been installed for
over 24 months.
OR
B Evidence cannot be provided that the
first year service inspection has been
carried out (ie. an entry in the
Benchmark Checklist).
OR
B Our Field Service Engineer finds no
fault with the appliance (see Note).
OR
B The cause of breakdown is misuse or
with other parts of your plumbing/hea-
ting system, or with equipment not sup-
plied by Worcester Bosch.
WORCESTER BOSCH GREENSTAR 30CDi System
6 720 612 454a (05/10)

FAULT OR BREAKDOWN

Note:
NO APPLIANCE FAULT IS FOUND ON
OVER 30% OF ALL SERVICE CALL
OUTS.
Please read this guide carefully to gain a
good understanding of the operation of
your appliance. In the case of a suspec-
ted fault, refer to the fault finding section
of this guide.
If in doubt contact our Technical
Helpline
In the event of an appliance fault or
breakdown please contact our Service
Department. Your service administrator
will arrange for an engineer to call with
the minimum of delay; under normal cir-
cumstances this will be from 1 - 3 wor-
king days (excluding weekends) for prio-
rity breakdown situations (no hot water
and/or heating).
Invoices for attendance and repair work
carried out on this appliance by any third
party will not be accepted.
21
FAULT OR
BREAKDOWN