Fault Or Breakdown - Worcester Greenstar Danesmoor Utility Regular ErP+ 12/18 User Instructions

Fault or Breakdown

8 Fault or Breakdown
This boiler is supported in mainland UK by Worcester, Bosch
Group, part of Bosch Thermotechnology Ltd.
Specialist service engineers are available to attend a
breakdown occurring on this appliance.
Invoices for attendance and repair work
carried out on this appliance by any third party
will not be accepted.
• No charge will be made for parts and/or labour providing:
An appliance fault is found and the appliance is within the
guarantee period. Reasonable evidence of this must be
supplied on request. i.e. the Benchmark Checklist.
• A call-out charge will be made where:
– The appliance is outside the guarantee period.
– Evidence cannot be provided that the first year service
inspection has been carried out (i.e. an entry in the
Benchmark Checklist).
– Our Field Service Engineer finds no fault with the
appliance.
– The cause of breakdown is misuse or with other parts of
your plumbing/heating system, or with equipment not
supplied by Worcester, Bosch Group.
– Before calling the help line check the central heating
system pressure. If the pressure is low then check for
obvious leaks around the heating system; repair before
the system is re-pressurised.
For further support refer to the trouble shooting tool on
the website.
If the boiler fails to give complete satisfaction, please
check the following points before calling for a service
engineer:
1. Oil level in the tank
2. Power to the boiler
3. All control settings
Technical support
No appliance fault is found on over 30% of
all service calls.
In the case of a suspected fault, refer to the
fault finding section of this guide.
In the event of a appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on 0330 123
9339.
Your advisor will arrange for an engineer to call with the
minimum of delay; under normal circumstances this will be
12
from 1 - 3 working days (excluding weekends and bank
holidays) for priority breakdown situations (no hot water and/
or heating).
Boiler data label
The data label can be found inside the boiler on the condensate
trap bracket on the right hand side.
To access first remove the front panel:
▶ Pull bottom of front panel to release lugs.
▶ Lift panel off top ledge (beneath the fascia) and remove
from appliance.
To replace front panel:
▶ Hang the front panel on the top ledge.
▶ Gently push the panel at the base (from the edges so as not
to damage the panel) until the panel clips into place.
(You can record this information on the inside back cover of
this manual.)
Greenstar Danesmoor Utility
Data label
ErP+ & Utility System ErP+ – 6 720 821 721 (2018/04)