If A Problem Occurs - Sennheiser MM 500-X Instruction Manual

If a problem occurs ...

If a problem occurs ...
Problem Possible cause
No operation The battery pack
indicator – is flat.
headset
cannot be
switched on
No audio The jack plug of
signal when the audio cable is
the audio cable not properly
is connected connected.
No audio The headset is
signal during switched off.
Bluetooth
The headset is
connection
not paired with
an audio source.
The Bluetooth
function on the
headset is
switched off.
The audio cable
is connected to
the headset.
The volume is
adjusted too low.
Headset The pairing does
cannot be not work.
paired
The audio source
is switched off.
Headset do not The operation of
react to any the headset is
button press faulty.
Bluetooth con- The Bluetooth
nection is button has been
suddenly pressed too long.
interrupted
If a problem occurs that is not listed in the above table or if the problem
cannot be solved with the proposed solutions, please contact your
Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at
www.sennheiser.com.
Solution
Recharge the battery pack.
Check the connection to
your audio source.
Switch the headset on.
Check if the headset is
paired. If necessary, pair
the headset with the
audio source again.
Switch the Bluetooth func-
tion on the headset on.
The connection of the
audio cable automatically
switches off the Bluetooth
connection. Remove the
audio cable and then switch
the Bluetooth function on
again.
Increase the volume.
Check if the audio source
supports the A2DP profile.
If not, use one of the
optional dongles.
Switch the audio source on.
Remove the battery pack
from the headset. Reinsert
the battery pack into the
headset. Switch the headset
on again.
Switch the Bluetooth
function on.
MM 500-X
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