Service And Repair - Bosch DIVAR DIP-6080-00N Quick Installation Manual

DIVAR IP 6000 2U
6

Service and repair

The storage system is backed by a 3-year warranty. Issues will be handled according to Bosch
Support and Service guidelines. The standard Bosch support way of working applies.
The following modules may be replaced on-site in case of a failure without returning the unit:
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Request for RMA
Please request an RMA for failed parts from one of the following Bosch RMA contacts.
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Bosch Sicherheitssysteme GmbH
Hard drives: As replacement hard drives only original Bosch hard drives are supported.
Otherwise the warranty is void. The replacement drives will come with the carrier
included.
Power supply: Only original Bosch replacement is supported.
Fan: Only original Bosch replacement is supported.
DOM: Disk on Module with the operating system image.
Chassis w/o hard drives: Fully equipped unit without the hard drives.
RMA Contact AMEC
Bosch ST, RMA Swapstock, 8601 East Cornhusker Hwy, Lincoln, NE 68507 -USA
Phone: +1(402)467-6610
Fax: n.a.
E-mail: repair@us.bosch.com
Opening Hours: Monday to Friday, 06:00 – 16:30
RMA Desk APR
Robert Bosch (SEA) Pte Ltd, 11 Bishan Street 21, (level 5, from service lift), Singapore
573943
Phone: +65 6571 2872
Fax: n.a.
Email: rmahelpdesk@sg.bosch.com
Opening Hours: Monday to Friday, 08:30 – 17:45
RMA contact China
Bosch (Zhuhai) Security Systems Co. Ltd. Ji Chang Bei Road 20#, Qingwan Industrial
Estate; Sanzao Town, Jinwan District, Zhuhai; P.R. China; Postal Code: 519040
Phone: +86 756 7633117 / 121
Fax: n.a.
Email: customer.service@cn.bosch.com
Opening Hours: Monday to Friday, 08:30 – 17:30
RMA Contact EMEA
Bosch Security Systems, C/o EVI Audio GmbH, Ernst-Heinkel Str. 4, 94315 Straubing,
GERMANY
Contact person: RA Desk Supervisor
Phone: +49(9421)706-366
Fax: n.a.
E-mail: rmadesk.stservice@de.bosch.com
Opening Hours: Monday to Friday, 07:00 – 18:00
Quick Installation Guide
Service and repair | en 23
2013.05 | V3 | DOC