Unable To Scan The Image - Olivetti d-Copia 120 Online Manual

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Unable to Scan the Image

If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power
source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.
CHECK1
Is your application compliant to TWAIN?
If you are using Windows 98/Me/2000 and your application
is not TWAIN compliant, the application cannot acquire
images. Use an application that is TWAIN compliant, such
as the included Desktop Document Manager.
CHECK2
Have you selected the scanner driver of this
unit on your application?
Make sure that the "OLIVETTI Personal MFP Series" or
Olivetti d-Copia 150
"WIA-
Reference: Scanning an Image from a TWAIN-
Compliant Application
CHECK3
Have you specified all scanning preferences
appropriately?
Setting a large area with full color together with a high
resolution setting, makes the data size large, resulting in
extended scanning times. It is recommended to set the
scanning preferences depending on the type of original to
be scanned, i.e., Text, Text/Graphics, Photograph, Color,
Black & White.
CHECK4
Is there enough computer memory?
Your computer may not have enough available memory to hold
the document you want to scan. Lower the scan resolution.
CHECK5
Has the specified period of program timeout
already elapsed?
Neither printing nor scanning jobs can be sent to the unit
from your computer during the specified period of program
timeout after copying.
To send a printing or scanning job immediately, press the
( )
clear key on the unit twice to clear all the settings for
the unit.
Reference: For more detail, refer to "USER
PROGRAMS" in the Operation Manual.
" is selected on your application.
CHECK6
Are you trying to scan multiple originals in the
SPF at once?
When multiple originals are loaded in the SPF, it depends
on your application whether only one original can be
scanned in a single operation, or whether multiple originals
can be scanned. Check which is possible in your
application. (Desktop Document Manager allows multiple
originals to be scanned in a single operation.)
CHECK7
Does your computer's operating system
support the scanner driver?
The operating systems that support the unit's scanner driver
are Windows 98/Me/2000/XP.
CHECK8
Are you using an appropriate interface?
Only the USB interface can be used for the unit's scanning
function. Make sure the unit is connected to your computer
with a USB cable. If the unit was connected to your
computer with a parallel cable when you installed the
OLIVETTI Personal MFP Series software, uninstall the
OLIVETTI Personal MFP Series software. Refer to
"INSTALLING THE SOFTWARE" in the Operation Manual
for the order of installation of the OLIVETTI Personal MFP
Series software and connection of the USB cable, and
reinstall the OLIVETTI Personal MFP Series software.
Reference: Uninstalling OLIVETTI Personal MFP
Series Software
CHECK9
Have the scanner driver and Button Manager
been installed properly?
If normal scanning still cannot be performed even after
confirming the items on the above check list, delete
OLIVETTI Personal MFP Series software and then reinstall it.
Reference: Uninstalling OLIVETTI Personal MFP
Series Software
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