Troubleshooting; Navman Customer Support - Navman MY 60T Series Hardware User Manual

Never clean your Navman when it is turned on. Use a soft, lint-free cloth to wipe the screen and the
exterior of your Navman.
Do not use paper towels to clean the screen.
Never attempt to disassemble, repair or make any modifications to your Navman. Disassembly,
modification or any attempt at repair could cause damage to your Navman and even bodily injury or
property damage and will void any warranty.
Do not store or carry flammable liquids, gases or explosive materials in the same compartment as your
Navman, its parts or accessories.

Troubleshooting

If you encounter a problem you cannot solve, contact an authorised service centre for assistance.
Problem
The unit is not
turning on/charging
I can not get a GPS
Signal
My unit is always
showing that the
speed limit is 70 kph
even when it is not
The unit is not
showing any
addresses in my
state.
Where is my product
key? I want to
activate my unit.

Navman Customer Support

To report a faulty product or speak to a member of our Technical Support team, contact:
Australia: 1300 NAVMAN (628626), or visit www.navman.com.au.
New Zealand: 0800 GO NAVMAN (46 628626), or visit www.navman.co.nz.
Steps to Take and things to check
Try to charge the unit through a USB cable
connected to a computer. If the unit charges
then the issue is with the in car charger. If the
unit still fails to charge, then the fault is with
the unit.
Make sure you are stationary and have a clear
line of site to the sky. If this fails to resolve the
issue, please reset the GPS chip through the
Settings menu of your unit.
The units are set at a manual speed limit
defaulted at 70 kph. This can be changed
through the 'Safety' section of your 'Settings'
menu.
When you type in an address through the 'Find'
Menu, please ensure that the correct state for
the destination is showing after ' Find in:...'. If
the correct state is not selected, no results will
be shown.
There is no need to activate your unit in
anyway. This Activation tab within the
NavDesk software is for subscriptions, travel
books, international maps and map upgrades
only. Your unit will work straight out of the box
and there is no need to activate it in anyway.
What Next?
Contact technical support and an
RMA will be created to fix the unit
or replace the in car charger.
If the fault is still not resolved,
please visit our self help site on
www.navman.com.au/support
contact our technical support
team.
If the fault is still not resolved,
please visit our self help site on
www.navman.com.au/support
contact our technical support
team.
If the fault is still not resolved,
please visit our self help site on
www.navman.com.au/support
contact our technical support
team.
If the fault is still not resolved,
please visit our self help site on
www.navman.com.au/support
contact our technical support
team.
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