VTech CS6648-2 User Manual page 74

Appendix
Troubleshooting
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers. To determine how many rings activate your
voicemail, contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering systems.
The telephone does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 49).
• Make sure you are calling from a touch-tone phone. When you dial a number, you should
hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate
the answering system.
• The answering system may not detect the remote access code while your announcement is
playing. Try waiting until the announcement is over before entering the code.
• There may be interference on the phone line you are using. Press dialing keys firmly.
The answering system does not record messages.
• Make sure the answering system is on. ANS ON should show on the handset and the
/ANS ON/OFF
• When the answering system memory is full, it does not record new messages until some old
messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 49). To determine how many rings
activate your voicemail, contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering systems.
The system announces "Time and day not set."
• You need to reset the system clock (page 14).
The outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal tone of voice
towards the microphone.
• Make sure there is no background noise (TV, music, etc.) while recording.
light on the telephone base should be on.
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