Page 1 Gateway Profile ™ user'sguide Troubleshooting Customizing...
Page 3: Table Of Contents
Gateway model number ........
Page 4 4 Windows Basics ..........39 About the Windows environment .
Page 5 Listening to CDs in Windows 2000 ........86 Recording and playing audio .
Page 6 9 Networking Your Computer Benefits of networking ..........150 Sharing a single Internet connection .
Page 7 Defragmenting the hard drive ........181 Backing up files .
Page 8 Telephone support ..........248 Before calling Gateway Technical Support ......248 Telephone support .
Page 9: Checking Out Your Gateway Profile
Checking Out Your Gateway This chapter introduces you to the basic features of your computer. Read this chapter to learn: How to identify the features of your Gateway Profile computer How to locate your computer’s model and serial number How to locate the Microsoft Certificate of Authenticity...
Page 10: Front
Chapter 1: Checking Out Your Gateway Profile Front Diskette drive Headphone jack Speaker Microphone jack CD/DVD/ Recordable drive www.gateway.com Computer display controls Diskette eject button Speaker Power button CD/DVD eject button...
Page 11 Hibernate mode. For more information on changing the power button setting, see “Changing the power scheme” on page 142. Press this button to open the CD or DVD drive tray. For more information, see “Using the CD or DVD drive” on page 76. www.gateway.com Front...
Page 12: Back
Chapter 1: Checking Out Your Gateway Profile Back Parallel port Modem jack PS/2 mouse port PS/2 Keyboard port Monitor port Serial port www.gateway.com Audio output jack Kensington lock slot Audio input jack Microphone jack Power connector Ethernet jack USB ports...
Page 13 Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing a printer, scanner, or other peripheral device” on page 30. Contains your Windows product key. For more information, see “Microsoft Certificate of Authenticity” on page 8. www.gateway.com Back...
Page 14: Right Side
Chapter 1: Checking Out Your Gateway Profile Right side PC Card slot PC Card eject button IEEE 1394 ports USB ports www.gateway.com...
Page 15 Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing a printer, scanner, or other peripheral device” on page 30. www.gateway.com Right side ® ®...
Page 16: Identifying Your Model
Important Gateway model number The label located on the computer case beneath the speakers contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: Printed on the black system label located on the computer case beneath the speakers.
Page 17: Finding Your Specifications
HelpSpot or visit Gateway’s My Computer Info eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, click , then click...
Page 18 Chapter 1: Checking Out Your Gateway Profile You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page 38. www.gateway.com...
Page 19: Accessories
Accessories Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home.
Page 20 Chapter 1: Checking Out Your Gateway Profile Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a CD-ReWritable (CD-RW) drive, you can free up hard drive space by backing up files, then removing them from your hard drive.
Page 21: Getting Started
Getting Started Read this chapter to find out how to: Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Install peripheral devices...
Page 22: Working Safely
Avoid focusing your eyes on your computer display for long periods of time. Look away from your display occasionally, and try to focus on distant objects. Top of display is not higher than eye level Feet are flat on the floor www.gateway.com Screen is perpendicular to your line of sight...
Page 23: Setting Up Your Computer Desk And Chair
Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. Set paper holders at the same height and distance as the computer display. www.gateway.com Working safely...
Page 24: Sitting At Your Computer
Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition. Take breaks to change your position, stretch your muscles, and relieve your eyes. Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 25: Protecting From Power Source Problems
UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptable power supply” on page 155. Protecting from power source problems www.gateway.com...
Page 26: Starting Your Computer
If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.com...
Page 27: Turning Off Your Computer
. The Turn Off Computer dialog box Turn Off Computer . The Shut Down Windows dialog box opens. Shut Down What do you want your computer to do www.gateway.com Turning off your computer...
Page 28: Restarting (Rebooting) Your Computer
, then click Task Manager tab, then click the program that is not responding. End Task If your computer does not turn off, press and hold the power button for about five seconds, then release it. www.gateway.com . The Task Manager window...
Page 29: Multifunction Keyboard
Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( is turned on. Function keys Navigation keys Application , or (Explorer utility). www.gateway.com Multifunction keyboard Indicators Directional Numeric keys keypad keys are CROLL...
Page 30: Special-Function Buttons
Turn off all sound. Open the program you assign to this button (by default it is set to open the My Documents folder). For instructions on how to customize this programmable button, see “Programming the multifunction keyboard” on page 135. www.gateway.com Help Internet...
Page 31 Open online help. You can customize this button to open another program. For instructions, see “Programming the multifunction keyboard” on page 135. Open your Web browser. You can customize this button to open another program. For instructions, see “Programming the multifunction keyboard” on page 135. www.gateway.com Multifunction keyboard...
Page 32: Mouse
You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. Right button Left button Scroll wheel www.gateway.com...
Page 33: Using The Mouse
Position the pointer over the object. Press the left mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object and drag and drag where you want it. www.gateway.com Mouse...
Page 34: Computer Display
OSD inactive: Press the Exit. Press to deselect a menu screen. Press again to exit the OSD. – MENU/ AUTO SELECT button button button button button to automatically optimize the display’s position, – buttons to adjust the brightness. www.gateway.com EXIT button...
Page 35: Osd Options
You may need to readjust brightness after the computer display has warmed up. Contrast. Adjusts the contrast of the computer display. www.gateway.com Computer display button to EXIT...
Page 36 Horizontal position. Moves the image left and right. You can also use the Auto function to configure the vertical and horizontal position automatically. For more information on the Auto function, see “External controls” on page 26. www.gateway.com...
Page 37 The horizontal display size will also change. Phase. Removes any horizontal distortion and clear or sharpen the image of characters. Language. Changes the OSD language setting. OSD Position. Adjusts the OSD window position on the display. www.gateway.com Computer display...
Page 38: Installing A Printer, Scanner, Or Other Peripheral Device
For more information about port locations, see “Checking Out Your Gateway Profile” on page 1. IEEE 1394 and USB ports support plug-and-play and hot swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port.
Page 39: Getting Help
Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: HelpSpot™ Online help Gateway Web site...
Page 40: Helpspot
Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
Page 41 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the link on the HelpSpot main page. Using your computer...
Page 42: Searching For A Topic
Internet to search for and access these topics. Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the connected to the Internet to search for and access these topics.
Page 43: Helpspot Videos
HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: To watch a video in HelpSpot, click page, then click a video title. The video plays. on the HelpSpot home Video Tutorials www.gateway.com HelpSpot...
Page 44: Online Help
Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. Help www.gateway.com menu or by clicking...
Page 45: Gateway Web Site
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see “Using the Internet”...
Page 46: Using Esupport
The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address. or click to walk through a step-by-step wizard to locate your drivers. to get a list of Gateway telephone Call Us www.gateway.com Look up my serial number...
Page 47: Windows Basics
Windows Basics Read this chapter to learn how to: Use the Windows desktop Manage files and folders Work with documents Use shortcuts...
Page 48: About The Windows Environment
Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the HelpSpot Search box www.gateway.com , then click the arrow.
Page 49: Using The Desktop
The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your computer. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page 51. www.gateway.com...
Page 50: Using The Start Menu
Start All Programs For more information about the Windows XP Start menu, click Start, then click Help and Support. Type the keyword Windows Start menu in the HelpSpot Search box www.gateway.com , then click the arrow.
Page 51: Adding Icons To The Desktop
For more information about desktop icons in Windows XP, Support click Start, then click Help and Support. Type the keyword desktop icons in the HelpSpot Search All Programs . A shortcut icon for that Desktop (create shortcut) , then click the arrow. www.gateway.com Using the desktop...
Page 52: Identifying Window Items
When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Title bar Menu bar icon in the My Computer window. Local Disk (C:) www.gateway.com Close Maximize Minimize...
Page 53 Clicking the close button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save. , then click the arrow. www.gateway.com Identifying window items...
Page 54: Working With Files And Folders
CD, DVD, or recordable drive. To view the drives on your computer: In Windows XP, click - OR - In Windows 2000, double-click the Drives , then click Start My Computer icon on the desktop. My Computer www.gateway.com on the Start menu.
Page 55: Creating Folders
Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files Show the contents of this drive , then click the arrow. www.gateway.com Working with files and folders...
Page 56 Windows XP, click Start, then click Help and Support. Type the keyword creating files and folders in the HelpSpot Search box the arrow. www.gateway.com on the Start menu. icon on the desktop. Show the contents of this . The new folder name appears...
Page 57: Copying And Moving Files And Folders
A pop-up menu opens on the desktop. Click on the pop-up menu. Copy Open the destination folder. With the pointer inside the destination folder, right-click. Click . A copy of the file or folder appears in the new location. Paste www.gateway.com Working with files and folders...
Page 58 For more information about copying files and folders or moving files and folders in Windows XP, click Start, then click Help and Support. Type the keyword copying files and folders or moving files and folders in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 59: Deleting Files And Folders
. Windows moves the files and folders to the Delete icon. The Recycle Bin window opens and lists Recycle Bin . Windows returns the deleted files or folders Restore www.gateway.com Working with files and folders , then click...
Page 60: Browsing For Files And Folders
Windows XP, click Start, then click Help and Support. Type the keyword emptying Recycle Bin in the HelpSpot Search box , then click Start My Computer My Computer www.gateway.com , then click the arrow. . The My Computer icon on the desktop. The...
Page 61 Support in Windows XP, click Start, then click Help and Support. Type the keyword files and folders in the HelpSpot Search box www.gateway.com Working with files and folders Show the contents of this folder , then click the arrow. Show...
Page 62: Searching For Files
Time period in which it was created or modified You can also combine search criteria to refine searches. Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window. www.gateway.com...
Page 63: Using The Windows Search Utility
If you type part of the name, Search will list all of the file and folder names containing the letters you typed. , then click . The Search Results window Start Search , then click Start Search For Files or Folders www.gateway.com Searching for files . The...
Page 64 . When the search is completed, Windows lists Search Now For more information about searching for files and folders in Windows XP, click Start, then click Help and Support. Type the keyword searching in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 65: Working With Documents
WordPad starts and a blank document opens. Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. Help , then click Accessories WordPad www.gateway.com Working with documents on its menu bar. . Microsoft...
Page 66: Saving A Document
Save in box. File name For more information about saving documents in Windows XP, click Start, then click Help and Support. Type the keyword saving in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 67: Opening A Document
For more information about opening documents in Support Windows XP, click Start, then click Help and Support. Type the keyword opening files in the HelpSpot Search Open list, then click the folder you Look in , then click the arrow. www.gateway.com Working with documents...
Page 68: Printing A Document
. The Print dialog box opens. Print . The document prints. For more information about printing documents in Windows XP, click Start, then click Help and Support. Type the keyword printing in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 69: Shortcuts
The file or folder is not stored in the Recycle Bin. Click the file or folder, press , type the new name, then press NTER Press Press www.gateway.com Shortcuts key, . The HIFT ELETE , then click...
Page 70 Chapter 4: Windows Basics www.gateway.com...
Page 71: Using The Internet
Using the Internet This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: Set up and access an Internet account using ® America Online Connect to a Web site using a browser Download files from the Internet Send and receive e-mail using America Online...
Page 72: Learning About The Internet
Internet. Your computer connects to the Internet through an ISP. To locate the Ethernet jack on your computer, see “Back” on page 4. ISP Servers let you connect to the Internet and access your e-mail messages. www.gateway.com...
Page 73 Internet and your e-mail messages. A Web browser – a program that displays information from the World Wide Web. An e-mail program – a program that lets you create, send, and receive e-mail messages over the Internet. www.gateway.com Learning about the Internet...
Page 74: Setting Up An Internet Account
Welcome window opens. If you are using a service other than America Online, check with your ISP for the correct procedure for connecting. , then click All Programs America Online , then click All Programs America Online www.gateway.com...
Page 75 Help and For general information about using Internet accounts in Support Windows XP, click Start, then click Help and Support. Type the keyword ISP in the HelpSpot Search box Setting up an Internet account , then click the arrow. www.gateway.com...
Page 76: Using The World Wide Web
You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, click page Linked Web page Link www.gateway.com in the menu bar. Help...
Page 77: Connecting To A Web Site
To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com), then click - OR - On the current Web page, click a link to a Web site.
Page 78: Downloading Files
Help and Support For more information about downloading files in Windows XP, click Start, then click Help and Support. Type the keyword downloading files in the HelpSpot Search box www.gateway.com on the browser address , then click the arrow.
Page 79: Using E-Mail
Type the subject of your e-mail in the Type the e-mail message. When finished, click e-mail address you specified. jdoe@aol.com Internet domain name Subject . Your e-mail is sent over the Internet to the Send Now www.gateway.com Using e-mail box.
Page 80: Checking Your E-Mail
Help and Support For general information about using e-mail in Windows XP, click Start, then click Help and Support. Type the keyword e-mail in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 81: Using Multimedia
Using Multimedia This chapter provides information on using the multimedia features of your computer. Read this chapter to learn how Use the diskette drive Use the CD or DVD drive Adjust the volume Play CDs and DVDs Record and play audio files Use Windows Media Player Use MusicMatch Use a recordable drive to create CDs...
Page 82: Using The Diskette Drive
Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette eject button Diskette drive Diskette activity light drive www.gateway.com...
Page 83 (for example, the A: drive), then double-click Computer the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com Using the diskette drive , then click Start...
Page 84: Using The Cd Or Dvd Drive
You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos:...
Page 85: Inserting A Cd Or Dvd
Using the CD or DVD drive Inserting a CD or DVD Activity light Emergency eject Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
Page 86 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. www.gateway.com...
Page 87: Adjusting The Volume
Control Panel is in Category View, click Click/Double-click the . The Sounds and Audio Devices Properties dialog box opens. Devices . The Control Panel window opens. If your Control Panel Sounds, Speech, and Audio Devices Adjust the system volume www.gateway.com Adjusting the volume Sounds and Audio...
Page 88 Windows XP, click Start, then click Help and Support. Type the keyword adjusting volume in the HelpSpot Search box . The Control Panel window opens. If your Control Panel Sounds, Speech, and Audio Devices Adjust the system volume www.gateway.com , then click the arrow. Sounds and Audio...
Page 89 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Click X in the top-right corner of the window to close it. www.gateway.com Adjusting the volume area. in the window.
Page 90: Adjusting The Volume In Windows 2000
Use the volume control buttons on the keyboard. See “Special-function buttons” on page 22 for more information. To adjust overall volume level from Windows: Click the speaker icon the volume or click to select the on the taskbar, then drag the slider to change check box. Mute www.gateway.com...
Page 91 For more information about the volume controls, click Control window. Click X in the top-right corner of the window to close it. on the taskbar. The Volume Control , the audio device you want to adjust, then www.gateway.com Adjusting the volume in the Volume Help...
Page 92: Listening To Cds
Windows Media Player Some music CDs have copy protection software. You may not be able to play these CDs on your computer. . The Windows Media Player opens. www.gateway.com . You can also Help Windows Media Player , then...
Page 93 Windows XP” on page 79. Help and For more information about playing CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword playing CDs in the HelpSpot Search www.gateway.com (play). Volume , then click the arrow. Listening to CDs...
Page 94: Listening To Cds In Windows 2000
If you do not hear sound or you want to change the volume, see “Adjusting the volume in Windows 2000” on page 82. , then click Entertainment CD Player Stop Play Eject CD Skip Forward Next Previous www.gateway.com Start Programs . When the CD Player opens,...
Page 95: Recording And Playing Audio
Name the recording, specify the location where you want to save the recording, then click Accessories Entertainment Record Play Fast Forward Stop (stop). . The Save As dialog box opens. Save As . The recording is saved. Save www.gateway.com Recording and playing audio , then click Sound...
Page 96 (play), then stop playing the file by For more information about making or playing an audio recording in Windows XP, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the HelpSpot Search box click the arrow. www.gateway.com , then...
Page 97: Playing Audio And Video Files With The Windows Media Player
Play Stop Playing audio and video files with the Windows Media Player Help , then click Start All Programs Start Programs Accessories . The Windows Media Player opens. www.gateway.com Windows Media Player , then Entertainment Video file information Video screen...
Page 98: Playing A Dvd
(play), then stop playing the file by For more information about playing audio and video using the Windows Media Player in Windows XP, click Start, then click Help and Support. Type the keyword Media Player in the HelpSpot Search , then click the arrow. www.gateway.com Help...
Page 99 Help and For more information about playing DVDs in Windows XP, Support click Start, then click Help and Support. Type the keyword playing DVDs in the HelpSpot Search www.gateway.com Start All Programs . The Windows Media Player , then click Windows Media Player (play).
Page 100: Using Musicmatch
For more information on using MusicMatch, see its online help. Playing CDs You can use the MusicMatch program to play music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
Page 101 CD, the Audio CD dialog box opens. Click Play Audio CD using MUSICMATCH Jukebox opens, the CD begins playing, and the names of the music tracks appear in the playlist area. , then click www.gateway.com Using MusicMatch . MusicMatch...
Page 102: Creating Mp3 Music Files
Insert a music CD into your CD or DVD drive. icon on your desktop. MusicMatch musicmatch JUKEBOX tab in the MusicMatch window. The names of the music tracks Some music CDs have copy protection software. You cannot copy tracks from these CDs. www.gateway.com...
Page 103 Click to clear the check box for any track you do not want to record (rip). Click When a message appears that tells you the CD drive needs to be configured, click www.gateway.com Play Audio CD using MUSICMATCH Start All Programs .
Page 104: Editing Track Information
Enter information such as track title, lead artist, album, and genre. Click . The new track information appears in the MusicMatch playlist, music library, and recorder window. . The library window opens. My Library www.gateway.com . The Edit Track Tag(s)
Page 105: Building A Music Library
Internet, MP3 files that you download are automatically added to your music library. Caution During the download process, MP3 files may become corrupt. If you are having trouble listening to, or working with, a downloaded file, try downloading the file again. www.gateway.com Using MusicMatch...
Page 106: Changing The Music Library Display Settings
Changing the music library display settings To change the music library display settings: In MusicMatch, click opens. Click the Music Library Click the categories that you want to display in the columns, then click , then click . The Settings window Options Settings tab. www.gateway.com...
Page 107: Listening To Internet Radio
To play another Internet radio station, click appropriate category in the Station Selector, the radio station, then click (play). MusicMatch connects to the station and plays the audio. . The Radio window opens. Broadcast Stations www.gateway.com Using MusicMatch , the...
Page 108: Using Advanced Features
If you record copyrighted material on a CD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. www.gateway.com...
Page 109 If a dialog box does not open, click then click Project Selector make a data CD Create a CD using Roxio Easy CD Creator Start All Programs . The Select a Project window opens. dataCD project www.gateway.com Using a recordable drive Roxio Easy CD Creator...
Page 110 CD are located. If you do not see the folder you want, browse through the folders in the Source pane. , then click make a data CD Select Source Files www.gateway.com . The Easy dataCD project list, then click the...
Page 111 Using a recordable drive Click the file you want to record (hold down the C or S key when HIFT you click to select multiple files) in the Source pane, then click Record www.gateway.com...
Page 112 Support For more information about creating CDs in Windows XP, click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com . The Record CD Setup record Start Recording...
Page 113: Creating Music Cds
If you are uncertain about your rights, contact your legal advisor. Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com Creating music CDs...
Page 114 CD players, use a CD-R disc. Create a CD using Roxio Easy CD Creator . The Select a Project window opens. Start All Programs . The Select a Project window opens. musicCD project www.gateway.com Roxio Easy CD Creator...
Page 115 CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com , then click make a music CD...
Page 116 CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project. www.gateway.com or S key when...
Page 117 Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search www.gateway.com Creating music CDs . The Record record Start Recording , then click the arrow.
Page 118: Copying Cds
If you record copyrighted material on a CD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. www.gateway.com...
Page 119 If a dialog box does not open, click then click Project Selector CD copier Take no action Create a CD using Roxio Easy CD Creator Start All Programs . The Select a Project window opens. CD copier www.gateway.com Copying CDs Roxio Easy CD Creator...
Page 120 Record to For more information about copying CDs in Windows XP, click Start, then click Help and Support. Type the keyword copying CDs in the HelpSpot Search , then click the arrow. www.gateway.com . The CD Copier CD copier Copy Copy...
Page 121: Using Phonetools
PhoneTools PhoneTools lets you send and receive faxes using the modem. Read this chapter to learn how to: Set up your fax cover page Send and receive a fax If PhoneTools is not installed on your computer, see “Reinstalling programs” on page 192. Using...
Page 122: Sending And Receiving Faxes
Important Your modem cable must be installed before you can send and receive faxes. You cannot use your standard telephone modem to connect to the Internet while sending and receiving faxes. www.gateway.com...
Page 123 Some fax machines cannot use special characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. Click Start All Programs . The General Setup dialog box opens. General Setup www.gateway.com Sending and receiving faxes , then click PhoneTools User Fax identifier...
Page 124 The picture must be saved in a supported format (.BMP, .DGR, .GIF, .JPG, .PCX, .T31, or .TIF) and be small enough to fit in the logo box. Click . The Logo Management dialog box opens. Import Clear button button www.gateway.com Setup...
Page 125: Sending A Fax
Sending a fax To send a fax: If PhoneTools is not open, click PhoneTools Click . The Send Fax Wizard opens. Send Fax Start All Programs PhoneTools www.gateway.com Sending and receiving faxes , then click...
Page 126 . The Confirm Transmissions dialog box opens. Finish If for any reason you receive a failed transmission message, click Send, then click Outbox. Right-click the fax that was not sent to modify it. www.gateway.com area. list, then click the template Open...
Page 127: Faxing From Programs
Name . The Send Fax Wizard opens. Start All Programs , then double-click the fax you want to view. Fax Inbox www.gateway.com Sending and receiving faxes then click . The File, Print CAPTURE , then click...
Page 128 Chapter 7: Using PhoneTools www.gateway.com...
Page 129: Customizing Your Computer
Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: Change screen and display settings Change the background and screen saver Adjust the mouse settings Program the multi-function buttons on the keyboard Add, change, and switch user accounts in Windows XP Adjust power management settings...
Page 130: Adjusting The Screen And Desktop Settings
- OR - In Windows 2000, click Panel window opens. Click/Double-click the , then click Start Control Panel , then click Start Settings Control Panel icon. The Display Properties dialog box opens. Display www.gateway.com . The Control Panel . The Control...
Page 131 For more information about adjusting display settings in Support Windows XP, click Start, then click Help and Support. Type the keyword changing display settings in the HelpSpot Search box the arrow. www.gateway.com Adjusting the screen and desktop settings list, then click Color quality Colors , then click...
Page 132: Adjusting The Screen Resolution
In Windows 2000, click Panel window opens. Click/Double-click the Click the Settings , then click Start Control Panel , then click Start Settings icon. The Display Properties dialog box opens. Display tab. www.gateway.com . The Control Panel . The Control Control Panel...
Page 133: Changing The Colors On Your Windows Desktop
Screen area , then click . The Control Panel window opens. If your Control Panel Appearance and Themes icon. The Display Properties dialog box opens. Display www.gateway.com , then click again. , then click...
Page 134 . The new colors appear on your desktop. . The Advanced Appearance dialog box opens. Item , then click the tab. Themes , type a name for the new theme, then click www.gateway.com list, click the color scheme list, then click the item you twice.
Page 135 Save As Click again. The new colors appear on your desktop. Adjusting the screen and desktop settings The Control Panel window Control Panel. icon. The Display Properties dialog box opens. list, then click the item you Item www.gateway.com . The...
Page 136: Changing The Desktop Background
Click a background picture in the - OR - Click Browse . The Control Panel window opens. If your Control Panel icon. The Display Properties dialog box opens. Display tab. Background to select a background picture from another location. www.gateway.com Appearance and Themes list.
Page 137 Support background in Windows XP, click Start, then click Help and Support. Type the keyword changing desktop background in the HelpSpot Search box the arrow. www.gateway.com Adjusting the screen and desktop settings list, then click Position Stretch , then click...
Page 138 The Display Properties dialog box opens. Display tab. Select a background picture or HTML list. to select a background picture from another location. Picture Display Pattern www.gateway.com The Control Panel window list, then click Tile , clicking a pattern in the Pattern...
Page 139: Selecting A Screen Saver
Click the Screen Saver Adjusting the screen and desktop settings , then click Start Control Panel , then click Start Settings Control Panel icon. The Display Properties dialog box opens. Display tab. www.gateway.com . The Control Panel . The Control...
Page 140 For more information about selecting a screen saver in Windows XP, click Start, then click Help and Support. Type the keyword screen savers in the HelpSpot Search , then click the arrow. www.gateway.com list, then click the screen , then make your Settings...
Page 141: Changing The Mouse Settings
Panel window opens. Click/Double-click the , then click Start Control Panel , then click Start Settings Control Panel icon. The Mouse Properties dialog box opens. Mouse www.gateway.com Changing the mouse settings . The Control Panel Printers and . The Control...
Page 142 Click to save changes. Help and Support For more information about changing mouse settings in Windows XP, click Start, then click Help and Support. Type the keyword mouse settings in the HelpSpot Search box www.gateway.com , then click the arrow.
Page 143: Programming The Multifunction Keyboard
Programming the multifunction keyboard All of the programmable buttons on the Gateway keyboard are pre-programmed to start actions such as opening your Web browser. Also, you can program the buttons to open a program or start an action you choose.
Page 144 Help button. The Help button is pre-programmed to open Windows Help. Internet lets you select a program or Web site that opens when you press the Internet button. The Internet button is pre-programmed to open your default Web browser. The Launch Button Customization dialog box opens. www.gateway.com...
Page 145 Web address. Browse - OR - Type a path and file name or Web address in the box. address Click , then click Done www.gateway.com Programming the multifunction keyboard Program path or Web page...
Page 146: Adding And Modifying User Accounts
Control Panel icon. The User Accounts window User Accounts For more information about changing user accounts in Windows XP, click Start, then click Help and Support. Type the keyword user accounts in the HelpSpot Search , then click the arrow. www.gateway.com...
Page 147 Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. Adding and modifying user accounts . The Log Off Windows dialog box opens. www.gateway.com...
Page 148: Power Management
The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, see “Activating and using Hibernate mode” on page 145. www.gateway.com...
Page 149: Using Power Saving Modes
Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click Move the mouse or press a key on your keyboard. Press the power button. www.gateway.com Power management , then click HIFT...
Page 150: Changing The Power Scheme
In Windows 2000, click Panel window opens. Click/Double-click the Options Properties dialog box opens. , then click Start Control Panel , then click Start Settings Power Options Power Management www.gateway.com . The Control Panel Performance . The Control Control Panel icon. The Power...
Page 151: Changing Advanced Power Settings
, then click the arrow. , then click Start Control Panel , then click Start Settings Control Panel Power Options Power Management www.gateway.com Power management , or Turn off . The Control Panel Performance . The Control icon. The Power...
Page 152 For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box www.gateway.com list, then click the power , then click the arrow.
Page 153: Activating And Using Hibernate Mode
, then click Start Control Panel , then click Start Settings Power Options Power Management tab. check box, then click www.gateway.com Power management . The Control Panel Performance . The Control Control Panel icon. The Power . Hibernate mode Apply...
Page 154 For more information about using Hibernate mode in Windows XP, click Start, then click Help and Support. Type the keyword hibernate in the HelpSpot Search box , then click the arrow. www.gateway.com Power Schemes list, then click the tab. Advanced lists.
Page 155: Setting Up An Uninterruptible Power Supply
Click/Double-click the Options Properties dialog box opens. Click the tab. , then click Start Control Panel , then click Start Settings Control Panel Power Options Power Management www.gateway.com Power management . The Control Panel Performance . The Control icon. The Power...
Page 156 , then click For more information about setting up an uninterruptable power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the HelpSpot Search box the arrow. www.gateway.com , then click...
Page 157: Networking Your Computer
Networking Your Computer Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: Benefits of using a network in your home, small office, or home office Types of network connections Purchasing additional network equipment...
Page 158: Benefits Of Networking
Search box For more information about sharing network drives in Windows XP, click Start, then click Help and Support. Type the keyword sharing network drives in the HelpSpot Search box the arrow. www.gateway.com , then click the arrow. , then click...
Page 159: Sharing Peripheral Devices
Windows XP, click Start, then click Help and Support. Type the keyword games or network games in the HelpSpot Search box the arrow. , then click the arrow. , then click the arrow. www.gateway.com Benefits of networking , then click...
Page 160: Selecting A Network Connection
Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.
Page 161: Using A Wired Ethernet Network
Ethernet jacks) Install an Ethernet router, switch, or hub Tips & Tricks If you are connecting just two computers, you can eliminate the router, switch, or hub and use a special crossover cable. Using a wired Ethernet network www.gateway.com...
Page 162: Example Wired Ethernet Network
To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router, switch, or hub. For more information about accessing a wireless Ethernet, see “Using a wireless Ethernet network” on page 156. www.gateway.com...
Page 163: Equipment You Need For A Wired Ethernet Network
Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component. Using a wired Ethernet network www.gateway.com...
Page 164: Using A Wireless Ethernet Network
The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. www.gateway.com...
Page 165: Example Access Point Wireless Ethernet Network
If you want to access a wireless Ethernet network from your wired Ethernet network, connect an access point to the router, switch, or hub. For more information about accessing a wired Ethernet, see “Using a wired Ethernet network” on page 153. Using a wireless Ethernet network Access point www.gateway.com...
Page 166: Equipment You Need For An Access Point Wireless Ethernet Network
IEEE 802.11a and IEEE 802.11b use different radio frequencies. All wireless Ethernet components should use the same frequency. Some wireless devices can broadcast and receive signals on both frequencies. A combination of IEEE 802.11a and IEEE 802.11b components will not work. www.gateway.com...
Page 167: Example Peer-To-Peer Wireless Ethernet Network
This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. Using a wireless Ethernet network www.gateway.com...
Page 168: Equipment You Need For A Peer-To-Peer Wireless Ethernet Network
For more information For more information about purchasing equipment for your home or office Ethernet network, discuss your particular needs with your Gateway store representative. In addition, several books and Internet sites are dedicated to networking. See these sources for more information about networking your home or office with wired or wireless Ethernet.
Page 169: Moving From Your Old Computer
Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
Page 170: Using The Windows Xp Files And Settings Transfer Wizard
For more information about using the Files and Settings Transfer Wizard in Windows XP, click Start, then click Help and Support. Type the keyword using transfer wizard in the HelpSpot Search box www.gateway.com , then click Files and , then click the arrow.
Page 171: Transferring Files
Copy your personal data files to removable media or to another computer on your network. , then click Start My Documents drive icon. folder. The My Documents window opens My Documents www.gateway.com Transferring files . The My Documents...
Page 172 For more information about finding files in Windows XP, click Start, then click Help and Support. Type the keyword searching for files in the HelpSpot Search box click the Full-text Search Matches button. www.gateway.com . The Search Results window Start Find Search...
Page 173: Transferring Internet Settings
Windows XP, click Start, then click Help and Support. Type the keyword Internet connection in the HelpSpot Search box Accessories Communications . The New Connection wizard opens. www.gateway.com Transferring Internet settings , then click , then click the arrow.
Page 174: Transferring Your E-Mail And Address Book
USB devices may have special installation instructions. See your USB device’s installation guide. For more information about restoring your computer’s previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box www.gateway.com , then click the arrow.
Page 175: Installing A Parallel Port Printer
Start Control Panel , then click Start Settings Printers and Faxes Printers . The Add Printer wizard opens. , then click the arrow. www.gateway.com . The Control Panel Printers and . The Control Control Panel icon, then click Add a...
Page 176: Installing Your Old Programs
For more information about restoring your computer’s previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box www.gateway.com , then click the arrow.
Page 177: Maintaining Your Computer
Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: Care for your computer Create an emergency startup diskette Protect your computer from viruses Manage hard drive space Back up files Clean your computer...
Page 178: Caring For Your Computer
Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty. Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. www.gateway.com...
Page 179 Defragment hard drive Back up files Clean computer case Clean keyboard Clean computer display Clean mouse Immediately Monthly When needed after purchase www.gateway.com Caring for your computer See... page 172 page 174 page 177 page 178 page 179 page 181 page 183...
Page 180: Creating An Emergency Startup Diskette
Insert a blank diskette labeled Startup into the diskette drive. Click , then click Start Right-click dialog box opens. . The My Computer window opens. My Computer , then click 3½ Floppy (A:) Format www.gateway.com . The Format 3½ Floppy (A:)
Page 181 Not write- Write- protected protected Store your emergency startup diskette in a safe place with your other backup software media. www.gateway.com Creating an emergency startup diskette check box, then click Start . Windows copies files to the...
Page 182: Protecting Your Computer From Viruses
AntiVirus program to check files and programs that are For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the HelpSpot Search box , then click the arrow. www.gateway.com...
Page 183 Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan Protecting your computer from viruses , then click Norton AntiVirus www.gateway.com Norton AntiVirus 2003...
Page 184 . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click All Programs Norton AntiVirus www.gateway.com , then click LiveUpdate - Norton Finish...
Page 185: Managing Hard Drive Space
Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties , then click Start My Computer icon. The My Computer My Computer www.gateway.com Managing hard drive space . The My Computer...
Page 186: Using Disk Cleanup
Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click General tab. , then click Start My Computer icon. The My Computer My Computer . The Properties dialog box opens at the Properties www.gateway.com . The My Computer...
Page 187: Checking The Hard Drive For Errors
. The Disk Cleanup dialog box opens. , then click the arrow. , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space . The My Computer icon. The My Computer...
Page 188 For more information about checking the hard drive for errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the HelpSpot Search box the arrow. www.gateway.com . For help, press Start , then click...
Page 189: Defragmenting The Hard Drive
Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space . The My Computer icon. The My Computer...
Page 190 Disk For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search box www.gateway.com Defragment Start , then click the arrow.
Page 191: Backing Up Files
For more information, see “Using a recordable drive” on page 101. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com.
Page 192 For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Tasks Wizard in the HelpSpot Search box the arrow. www.gateway.com , then click Scheduled , then click...
Page 193: Cleaning Your Computer
With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com Cleaning your computer...
Page 194: Cleaning The Keyboard
Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. The computer display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. www.gateway.com...
Page 195: Restoring Software
Restoring Software Read this chapter to learn how to: Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows...
Page 196: Using The Restoration Cds
Chapter 12: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...
Page 197: Reinstalling Device Drivers
CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Page 198 Click If this is the first time you have inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking . The Gateway Driver and Application Recovery program starts and Continue Drivers and Application Recovery Select a single device driver to reinstall.
Page 199: Updating Device Drivers
Click If this is the first time you have inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking . The Gateway Driver and Application Recovery program starts and Continue Drivers and Application Recovery Click the...
Page 200: Reinstalling Programs
Change/Remove . The Run dialog box opens. text box, type d:\runmenu.exe (where d is the drive letter of . The Gateway Driver and Application Recovery program Drivers and Application Recovery www.gateway.com , then click , then double-click the...
Page 201 Complete the program reinstallation by following the instructions included with the program CD. , then select multiple programs to reinstall. , then click the arrow. , then click Control Panel , then double-click the Start Settings Control Panel icon. and follow the on-screen instructions. www.gateway.com Reinstalling programs...
Page 202: Reinstalling Windows
Microsoft Certificate of Authenticity label located on the back of your computer case. For more information, see “Microsoft Certificate of Authenticity” on page 8. Back up your personal files before you use this option. All files on your computer will be deleted! www.gateway.com...
Page 203 Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so. When the Gateway Application Loader has finished, go to the Windows desktop by clicking Install additional programs by following the instructions in “To reinstall programs from the Applications CD:”...
Page 204 Chapter 12: Restoring Software www.gateway.com...
Page 205: Upgrading Your Computer
Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: Add PC Cards Open your computer case Remove and install drives Replace the Mini PC card Add memory You must open the computer case to change or upgrade components.
Page 206: Adding Pc Cards
PC Card manufacturer’s documentation for further information. To insert a PC Card: Push the card firmly into the PC Card slot label-side facing toward the back of your computer until the outer edge of the card is flush with the side of your computer. www.gateway.com...
Page 207 Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. icon in the taskbar, then select the PC Card button. www.gateway.com Adding PC Cards...
Page 208: Selecting A Place To Work
Has enough room to place all the computer parts Is near a grounded outlet so you can test your computer after installation Is near a telephone (in case you need help from Gateway Technical Support) Gathering the tools you need...
Page 209: Preventing Static Electricity Discharge
Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. Avoid touching the edge connectors and components on the Mini-PCI cards. Never slide Mini-PCI cards or components over any surface. Preventing static electricity discharge www.gateway.com...
Page 210: Opening The Computer Case
For more information, see “Cleaning your computer” on page 185. To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. www.gateway.com...
Page 211 Remove the two screws on the back of the computer case. Screw With your hands positioned on each side of the case, swing the access panel up and away from the case and set the panel aside. www.gateway.com Opening the computer case Screw...
Page 212: Closing The Computer Case
To close the computer case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the access panel tabs into the case notches. Access panel tabs www.gateway.com...
Page 213 Swing the access panel down into place. Replace the two screws removed previously. Reconnect the external cables and power cord. www.gateway.com Closing the computer case...
Page 214: Replacing Drives
CD, DVD, or recordable drive. To replace the drive pack: Open the case by following the instructions in “Opening the computer case” on page 202. Warning Make sure that you removed all external cables and the power cord. www.gateway.com...
Page 215 Remove the two retaining screws located on either side of the Microsoft Certificate of Authenticity label on the rear of your computer. Slide the drive pack forward, then down. www.gateway.com Screw Screw Replacing drives...
Page 216 Disconnect the two drive cables from the drive adapter card. Connect the drive cables to the drive adapter card on the new drive pack. The drive cables and connectors are “keyed,” which means that they can only be plugged in one way. www.gateway.com...
Page 217 Push the cables carefully up into the top of the drive bay. Align the tabs on the drive pack with the notches on the drive bay, then slide the drive pack back until it is flush with the front of the case. Replace the two retaining screws. www.gateway.com Replacing drives Tabs...
Page 218: Replacing The Hard Drive
For more stability, place your computer face down to perform this procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface. Make sure that you removed all external cables and the power cord. www.gateway.com...
Page 219 Disconnect the drive cable and power cable. Remove the four screws that hold the drive into drive cage. www.gateway.com Screw Screw Screw Replacing drives Screw...
Page 220 Make sure that the jumpers on the new drive are set the same as the drive you are replacing. Insert the new drive into the drive cage and secure it with the four screws removed earlier. Connect the drive cable and power cable to the drive. Jumpers www.gateway.com...
Page 221 Align the single drive cage tab into the case notch, then swing the drive cage down until the two drive cage tabs on the other side snap into place. Close the case by following the instructions in “Closing the computer case” on page 204. www.gateway.com Replacing drives...
Page 222: Replacing The Mini Pci Card
The modem in your computer is a Mini PCI card. If you need to install a new Mini PCI card, you must first remove the existing card. Perform this procedure only if Gateway Technical Support tells you to. Warning To replace the Mini PCI card: Open the case by following the instructions in “Opening the computer...
Page 223 Replacing the Mini PCI card Press outward on both of the retaining clips holding the Mini-PCI card until the card tips up at an angle. www.gateway.com...
Page 224 Chapter 13: Upgrading Your Computer Remove the Mini-PC card. Remove the cable from the Mini-PCI card. www.gateway.com...
Page 225 Replacing the Mini PCI card Connect the cable to the new Mini-PCI card. www.gateway.com...
Page 226 Replace the drive cage by following the instructions in “Replacing the hard drive” on page 210. Close the case by following the instructions in “Closing the computer case” on page 204. The card must be fully seated in the slot before the retaining clips will snap into place. www.gateway.com...
Page 227: Installing Or Replacing Dimm Memory
To install or replace DIMM memory: Open the case by following the instructions in “Opening the computer case” on page 202. Warning Make sure that you removed all external cables and the power cord. Installing or replacing DIMM memory www.gateway.com...
Page 228 - OR - If you are adding a memory module to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. Memory modules www.gateway.com...
Page 229 - OR - In Windows 2000, right-click the The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab. www.gateway.com Installing or replacing DIMM memory , then click Control Panel...
Page 230: Using The Bios Setup Utility
The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer. Before changing any settings, write them down in case you need to restore them later. www.gateway.com...
Page 231 Pentium (R) III BIOS. 933 MHz 133 MHz 512 KB 128 MB 128 MB SDRAM Not Installed Not Installed [English (US)] [Disabled] [11:09:31] [10/15/2000] -/+ Change Values Enter Select > Sub-Menu www.gateway.com Using the BIOS Setup utility Setup Defaults Save and Exit...
Page 232 Chapter 13: Upgrading Your Computer www.gateway.com...
Page 233: Troubleshooting
Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...
Page 234: Safety Guidelines
To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead, unplug your computer and contact a qualified computer technician. www.gateway.com...
Page 235: First Steps
Make sure that your hard drive is not full. If an error message appears on the computer display, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. If an error occurs in a program, see the program’s printed documentation or the online help.
Page 236: Troubleshooting
Some music CDs have copy protection software. You may not be able to play these CDs on your computer. Make sure that the volume controls are turned up. For more information, see “Adjusting the volume in Windows XP” on page 79 or “Adjusting the volume in Windows 2000” on page 82. www.gateway.com...
Page 237 The regional code for the disc is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. www.gateway.com Troubleshooting...
Page 238: Cleaning Cds And Dvds
CDs and DVDs. Computer The computer will not start Make sure that the power cord is connected to an AC power source and your computer is turned on. www.gateway.com...
Page 239: Computer Display
Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 122. Make sure that your computer is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. , then click the arrow. www.gateway.com Troubleshooting...
Page 240: Diskette Drive
Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 179. If errors are detected and corrected, try using the diskette again. www.gateway.com...
Page 241: File Management
For more information about restoring deleted files in Support Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search icon. Recycle Bin , then click the arrow. www.gateway.com Troubleshooting NTER . The file Restore...
Page 242: Hard Drive
Eject the diskette from the diskette drive, then press E For more information about file management in Windows XP, click Start, then click Help and Support. Type the keyword file management in the HelpSpot Search box www.gateway.com icon, then clicking Recycle Bin , then click the arrow. NTER...
Page 243: Internet
Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com Troubleshooting , then click...
Page 244: Keyboard
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message Make sure that nothing is resting on the keyboard. Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. www.gateway.com...
Page 245: Memory
Close all programs, then restart your computer. Help and For more information about troubleshooting memory errors Support in Windows XP, click Start, then click Help and Support. Type the keyword memory error in the HelpSpot Search , then click the arrow. www.gateway.com Troubleshooting...
Page 246: Modem
For more information about dialing properties in Windows XP, click Start, then click Help and Support. Type the keyword dialing in the HelpSpot Search box , then click the arrow. www.gateway.com . The Control Panel window opens. Printers and Other icon, then click the...
Page 247 Try connecting with the modem at a lower connection speed. If reducing the connection speed lets you connect, call your telephone service. The telephone line may be too noisy. www.gateway.com , then click . The Control Panel Control Panel...
Page 248 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
Page 249 HelpSpot Search box the arrow. . The Control Panel window opens. Control Panel Phone and Modem Options Properties tab, then click Query Modem www.gateway.com Troubleshooting Printers and Other icon, then click the . The Modem . If information , then click...
Page 250 , then click Start Settings Control Panel icon. The Modems Properties dialog box Modems tab, click the COM port next to the name of the Diagnostic . The Modem Info dialog box opens. More Info www.gateway.com . The Control Panel...
Page 251 Speaker volume , then click . The Control Panel Control Panel icon. The Modems Properties dialog box Modems tab, click the modem you want to adjust, then click control. www.gateway.com Troubleshooting Printers and Other icon, then click the Properties control.
Page 252: Mouse
Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet. Make sure that all devices are connected securely and the surge protector is turned on. www.gateway.com...
Page 253: Printer
. The Control Panel window opens. Control Panel Printers and Faxes Set as Default Printer , then click Settings Printers Set as Default www.gateway.com Troubleshooting Printers and Other icon. The Printers and Faxes...
Page 254 Type the keyword printer troubleshooter in the HelpSpot Search box the arrow. , then click Start Settings Printers Use Printer Offline www.gateway.com . The Control Panel window opens. Printers and Other icon. The Printers and Faxes , click Use Printer Offline , then click , click...
Page 255: Sound
If you are using external speakers, see the speaker setup poster to check your speaker connections. Help and For more information about sound troubleshooting in Support Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box , then click the arrow. www.gateway.com Troubleshooting...
Page 256: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 257: Telephone Support
Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers...
Page 258: Tutoring And Training
Help and Support Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: 800-229-1103 (rate charged per minute; charged to a major credit card) 900-555-4695 (rate charged per minute; charged to your telephone bill) For more how-to information about Windows XP, click Start, then click Help and Support.
Page 259: Training
Online Training More than 450 online courses are available from from Learn@Gateway. All you have to do is go Learn@Gateway online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
Page 260 Chapter 14: Troubleshooting www.gateway.com...
Page 261: A Safety, Regulatory, And Legal Information
Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 262 The power cord or plug is damaged. Liquid has been spilled into the system. The system does not operate properly when the operating instructions are followed. The system was dropped or the cabinet is damaged. The system performance changes. www.gateway.com...
Page 263 Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
Page 264: Regulatory Compliance Statements
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
Page 265 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Regulatory compliance statements www.gateway.com...
Page 266 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...
Page 267: Laser Safety Statement
Display Power Management System. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...
Page 268 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 269: Index
Index AC power connector access point network accessories safety precautions accounts America Online user activity indicators See indicators adding icons to desktop user accounts address e-mail America Online application key arrow keys AU file audio audio in jack audio out jack line in jack muting playing...
Page 270 replacing troubleshooting using CD Player CD-RW drive eject button identifying locating drive replacing troubleshooting using Certificate of Authenticity cleaning audio CD case computer display computer exterior keyboard mouse screen clicking clipboard clock close button closing computer case program unresponsive program window color changing depth...
Page 271 Gateway Web site help HelpSpot online help documents creating opening printing saving double-clicking downloading files dragging drive pack replacing drivers...
Page 272 CD-RW checking for errors checking for free space defragmenting diskette DVD/CD-RW identifying drive types replacing CD replacing CD-RW replacing diskette replacing drive pack replacing DVD replacing DVD/CD-RW replacing hard drive sharing troubleshooting types viewing contents viewing files and folders DSL modem connecting controlling play with keyboard creating data...
Page 273 Gateway model number serial number Technical Support Web address Web site gateway.your.way dial-up server gigabit Ethernet hard drive backing up files checking for errors checking for free space defragmenting deleting files and folders replacing scanning for errors...
Page 274 digital video camera drivers memory PC Cards peripheral devices printer programs scanner Windows Internet account button connecting to downloading files requirements to access sharing access transferring settings from old computer troubleshooting Internet connection sharing troubleshooting Internet radio Internet service provider (ISP) connecting to disconnecting from setting up account...
Page 275 backing up files checking for drive errors checking hard drive space cleaning case cleaning component exteriors cleaning computer screen cleaning keyboard creating startup diskette defragmenting deleting files suggested schedule using Scheduled Task Wizard virus protection maximize button Media Player memory adding installing DIMM troubleshooting...
Page 276 playing audio CD playing DVD recording audio using CD drive using diskette drive using DVD drive using Windows Media Player multi-player game playing music library building changing settings MusicMatch building music library changing library settings creating MP3 files creating music files editing track information listening to Internet radio playing audio CD...
Page 277 audio file Media Player file multimedia files multi-player games music CD Windows Media Player file Plug and Play devices IEEE 1394 support for USB support for pointer moving ports See connections power advanced settings button changing advanced settings changing modes changing schemes changing settings connector...
Page 278 renaming files and folders replacing CD drive CD-RW drive drive pack DVD drive DVD/CD-RW drive hard drive Mini PCI card PC Card recordable drive resetting computer resolution changing restarting computer Restoration CDs restoring files and folders Resume mode right-clicking Roxio Easy CD Creator safety avoiding repetitive strain caring for computer...
Page 279 Gateway Learning Libraries Learn@Gateway transferring files from Internet files from old computer Internet settings from old computer settings from old computer troubleshooting...
Page 280 WAV file Web address Web browser button Web page Web site connecting to downloading files Gateway window close button closing maximize button menu bar minimize button title bar Windows clipboard desktop Files and Settings Transfer Wizard...
Page 281 wireless Ethernet network access point equipment list access point example peer-to-peer equipment list peer-to-peer example Wordpad working safely World Wide Web (WWW) downloading files write-protection for diskettes Zip drive port...
Page 284 MAN SYS US PFL4 USR GDE R1 12/02...

Gateway Profile 4 User Manual

1 Checking out Your Gateway Profile

2 Getting Started

3 Getting Help

4 Windows Basics

5 Using the Internet

6 Using Multimedia

7 Using Phonetools

8 Customizing Your Computer

9 Networking Your Computer

10 Moving from Your Old Computer

11 Maintaining Your Computer

12 Restoring Software

13 Upgrading Your Computer

14 Troubleshooting

A Safety, Regulatory, and Legal Information

Index

Quick Links

Troubleshooting

Related Manuals for Gateway Profile 4

Summary of Contents for Gateway Profile 4