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Gateway SZSL95IN0XXXXXXXX Reference Manual

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Summary of Contents for Gateway SZSL95IN0XXXXXXXX

  • Page 1 Reference Guide...

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Storing the remote control ......30 Using the DVD-RW drive ....... 30 Loading a disc .
  • Page 5 Recovering your system ....... .92 Recovering pre-installed software and drivers ..93 www.gateway.com...
  • Page 6 Telephone support ........103 Before calling Gateway Customer Care ... . . 103 Telephone numbers .

  • Page 7: Chapter 1: About This Guide

    CHAPTER1 About This Guide • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options may vary. For all other computer information, see your online User Guide.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the bottom of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your computer includes the product key code for your operating system.
  • Page 10 CHAPTER 1: About This Guide...

  • Page 11: Chapter 2: Setting Up And Getting Started

    CHAPTER2 Setting Up and Getting Started • Checking out your computer • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Setting up the keyboard and mouse • Starting your computer • Turning off and restarting your computer •...

  • Page 12: Checking Out Your Computer

    16.2 million colors, and has an 850:1 contrast ratio. DVD-RW drive For more detail, see Power indicator The Gateway logo indicates when power is on (glowing) and when power is on Standby (flashing). NXT™ SoundVu™ This panel is advanced, patented technology developed by acoustic front Authentic using NXT technology.

  • Page 13: Back

    Cable lock slot Attach a cable lock to this slot, then attach the cable to a solid object like a desk or table to prevent your computer from being stolen or opened. www.gateway.com Web cam port Slide-out Cable lock slot support stand “Setting up...

  • Page 14: Sides

    CHAPTER 2: Setting Up and Getting Started Sides Power/data cable Slide-out support stand Slot-load DVD-RW drive Memory card reader IEEE 1394/FireWire™ port USB ports Headphone jack Microphone jack Power button Slide-out support stand Power/data cable...
  • Page 15 Power button Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. www.gateway.com “Installing a printer, scanner, or other “Installing a printer, “Connecting power” “Reducing ™...

  • Page 16: Power Module

    CHAPTER 2: Setting Up and Getting Started Power module Ethernet network jack USB ports Component Description Ethernet (network) Plug an Ethernet network cable or a device (such as a DSL jack or cable modem for a broadband Internet connection) into this jack. For more information, see “Learning about the Internet”...

  • Page 17: Working Safely And Comfortably

    Place your feet flat on the floor or on a footrest. • Keep ventilation openings clear of obstructions. Hands and arms are parallel to the floor www.gateway.com Top of screen is not higher than eye level Screen is perpendicular to your line of sight...

  • Page 18: Reducing Eye Strain

    CHAPTER 2: Setting Up and Getting Started Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and computer so you can avoid bright reflections and glare. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter.

  • Page 19: Setting Up Your Computer Desk And Chair

    Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your muscles, and relieve your eyes. • Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 20: Preparing Power Connections

    CHAPTER 2: Setting Up and Getting Started Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power/data cable and the modem connection. Protect your computer by using a surge protector. If you have a telephone or DSL modem, use a surge protector that has a modem jack.

  • Page 21: Connecting Power

    AC power outlet. We recommend using a surge protector. To disconnect the power/data cable from the power module, press inward on the two connector latches, then pull the plug away from the module. www.gateway.com...

  • Page 22: Connecting To A Broadband Modem Or Network

    CHAPTER 2: Setting Up and Getting Started Connecting to a broadband modem or network Important For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet network.

  • Page 23: Setting Up The Keyboard And Mouse

    Your wireless keyboard is synced with your computer at the factory. However, if the keyboard does not work after installing new batteries, re-sync the keyboard with the computer by following the instructions in keyboard and mouse” on page www.gateway.com “Syncing the...

  • Page 24: Installing Mouse Batteries

    CHAPTER 2: Setting Up and Getting Started Installing mouse batteries Before using your mouse, you must install the two batteries that came with it. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

  • Page 25: Starting Your Computer

    After your computer has been set up, attach and turn on any USB or audio peripheral devices, such as printers, scanners, and speakers. See the documentation that came with each device for its setup instructions. www.gateway.com If your computer and mouse do not work, see “Syncing the (Start).

  • Page 26: Waking Up Your Computer

    CHAPTER 2: Setting Up and Getting Started Waking up your computer For more information about changing the power button mode, see the “Customizing” chapter in your online User Guide. When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes.
  • Page 27 To turn off your computer: Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. To completely disconnect all power (such as for servicing internal components), also disconnect the power/data cord from the power module.

  • Page 28: Using The Keyboard And Mouse

    (to the left of the Web cam’s mini USB port). The RF sync indicator (the red LED) above the Gateway logo on the front of your computer turns on.

  • Page 29: Using The Keyboard

    Directional keys Press these keys to move the cursor up, down, right, or left. Numeric keypad Press these keys to type numbers when the numeric keypad www.gateway.com Function keys System control keys Main keyboard to adjust the screen brightness by cycling...

  • Page 30: Using The Mouse

    CHAPTER 2: Setting Up and Getting Started Storing your keyboard You can move your keyboard out of the way by standing it upright and sliding it against your computer. Do not lean it against the screen. Using the mouse Mouse components (functions as a scroll wheel) Scroll stripe Right button...
  • Page 31 Move an object on the computer display. www.gateway.com Move the mouse around. If you reach the edge of your mouse pad and need to move the mouse farther, lift the mouse and place it in the middle of the mouse pad, then continue moving the mouse.

  • Page 32: Using The Remote Control

    CHAPTER 2: Setting Up and Getting Started For more information about how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see the “Customizing” chapter in your online User Guide. For instructions on how to clean the mouse, see Using the remote control The Media Center remote control is an optional accessory.
  • Page 33 Insert two AA batteries according to the diagram inside the battery compartment, then replace the battery cover. Important While loading the batteries into the remote control, do not press any buttons or the remote may not work. If the remote does not work...

  • Page 34: Understanding The Remote Control Buttons

    CHAPTER 2: Setting Up and Getting Started Understanding the remote control buttons Your Media Center remote control lets you record and play back media on your computer. It also lets you turn your computer on and off. Power Record Rewind Skip to previous Media Center Home back...
  • Page 35 Selects the currently highlighted menu item. mute Mutes all sound. guide Opens the program guide, where you can select programs to watch and record. Channel Changes channel. DVD menu Opens the DVD’s own main menu DVD subtitles Turns the DVD’s subtitles on and off. www.gateway.com...

  • Page 36: Storing The Remote Control

    CHAPTER 2: Setting Up and Getting Started If your remote stops working, try the following: • Restart your computer. • Replace its batteries with new ones. For directions, see “Installing remote control batteries” on page Storing the remote control Your remote control is designed so that you can store it upright, taking up less desk space.

  • Page 37: Ejecting An Optical Disc

    DVDs can be played on a DVD player or your computer’s DVD-RW drive. For more information about playing DVDs, see your online User Guide. www.gateway.com...

  • Page 38: Creating Discs

    CHAPTER 2: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide.

  • Page 39: Memory Card Types

    You could lose data. Also, remove the memory card from the reader before you turn off the computer. www.gateway.com drive), then double-click the file name. Caution...

  • Page 40: Connecting Peripheral Devices

    CHAPTER 2: Setting Up and Getting Started Connecting peripheral devices After your computer is set up and operating normally, connect and set up additional devices you want to use. Connecting the TV tuner The TV tuner is an optional accessory. You can connect the optional TV tuner to provide audio and video input and output to a television or video recording device.
  • Page 41 Component Description RF (antenna) jack Connect the wire whip antenna to this jack to receive broadcast TV signals, or connect the “F-type” adapter to the coaxial cable from a video source and connect the cable here. FM (antenna) jack Connect the FM radio “Y”...
  • Page 42 CHAPTER 2: Setting Up and Getting Started To receive broadcast TV signals, connect the included TV whip antenna to the RF (antenna) jack on the TV tuner. - OR - To receive broadcast TV signals or video from an antenna that uses coaxial cable, connect the included “F-type”...
  • Page 43 To view video from a tuner (such as cable or satellite TV) or another wired video source (such as a DVD player): • Connect the included “F-type” antenna adapter to the video source’s coaxial cable, then connect the cable to the RF (antenna) jack on the TV tuner.
  • Page 44 CHAPTER 2: Setting Up and Getting Started To receive broadcast FM radio signals, connect the included FM wire antenna to the FM jack on the TV tuner, then extend the antenna as tall as you can into a “Y” shape.

  • Page 45: Connecting The Web Cam

    The Web cam also comes with an optional base and cable for desktop use. Component Camera lens Activity indicator Microphone Mini USB plug www.gateway.com Microphone Activity indicator Camera lens Description No-focus lens can keep everything in focus, from a few inches away to infinity.
  • Page 46 CHAPTER 2: Setting Up and Getting Started To connect the Web cam: Insert the mini USB plug on the bottom of the Web cam into the mini USB port on top of your computer. Start your video recording or video chat software to see the Web cam image on your screen.

  • Page 47: Installing A Printer, Scanner, Or Other Device

    Plug a modem cable into the modem jack on the modem dongle and into a telephone wall jack. Plug the modem dongle into an available USB port on your computer or the power module. www.gateway.com ® ) and USB ports. Use “Checking out your Description Plug a modem cable into this jack.

  • Page 48: Adjusting The Volume

    CHAPTER 2: Setting Up and Getting Started Adjusting the volume You can adjust volume using Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • Press the volume or mute control buttons on the keyboard.
  • Page 49 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).
  • Page 50 CHAPTER 2: Setting Up and Getting Started...

  • Page 51: Chapter 3: Upgrading Your Computer

    Upgrading Your Computer • Opening and closing the case • Installing memory • Adding or replacing a hard drive • Replacing the DVD-RW drive • Installing or replacing the graphics card • Changing the system battery CHAPTER3...

  • Page 52: Opening And Closing The Case

    CHAPTER 3: Upgrading Your Computer Opening and closing the case Your computer case provides easy access to internal components for upgrading and maintenance. To open and close the case: Turn off your computer. parts, turn off your computer and unplug the power/data cord and modem and network cables before opening the case.
  • Page 53 Slide the two panel release latches toward each other, then lift the bottom of the back panel 90° until it is vertical. A small support bar on the right corner near the hinge holds the panel upright. To close the case, make sure that all components, wires,...

  • Page 54: Installing Memory

    CHAPTER 3: Upgrading Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer, or it will not fit into the memory slot. Your computer uses notebook (SO-DIMM) memory. To install or replace memory: Open the back panel by following the instructions in “Opening and closing the case”...
  • Page 55 If you are removing an old module from a memory slot, spread the two metal tabs away from the sides of the memory module. The module flips up at a 30° angle. If you are removing a module from the lower memory slot, you must first remove the module from the upper slot.

  • Page 56: Adding Or Replacing A Hard Drive

    CHAPTER 3: Upgrading Your Computer Adding or replacing a hard drive Your computer supports only SATA hard drives. The unique hard drive mounting system for your computer requires no cables, latches, locks, or visible connectors. To add or replace a hard drive: Open the back panel by following the instructions in “Opening and closing the case”...

  • Page 57: Adding Or Replacing Mini Pci Cards

    Mini PCI card slot 2 www.gateway.com “Recovering your system” on Mini PCI card slot 1 Card screws 46.

  • Page 58: Replacing The Dvd-Rw Drive

    CHAPTER 3: Upgrading Your Computer Slide the new card into an available card slot at a 30° angle, then press it down until the holes in the card line up with the screw holes in the case. Secure the card to the case using the two screws you removed previously (if you are replacing a card) or the two screws provided with the new card.
  • Page 59 Open the back panel by following the instructions in “Opening and closing the case” on page computer should be face-down on a soft, stable, non-marring surface before continuing. Remove the three screws that secure the ventilation shroud to the inside of the case, then remove the shroud.
  • Page 60 CHAPTER 3: Upgrading Your Computer Remove the single screw that secures the DVD-RW drive, then slide the drive out of the computer. Slide the new drive into the drive slot, then secure it to the computer using the screw you removed in Step 4. Close the back panel by following the instructions in “Opening and closing the case”...

  • Page 61: Installing Or Replacing The Graphics Card

    Allow the graphics card to cool before continuing. Remove the two screws that secure the graphics card or graphics card spacer to the computer. www.gateway.com Warning The graphics card may be extremely hot. Touching the graphics 46. The...

  • Page 62: Changing The System Battery

    CHAPTER 3: Upgrading Your Computer Lift the end of the graphics card or spacer to about a 30° angle, then slide it out of the card slot. Slide the new graphics card into the card slot at a 30° angle, then secure it to the computer using the two screws you removed previously.
  • Page 63 Write down any custom values that have been set in the menus and submenus, then exit from the utility. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults.
  • Page 64 CHAPTER 3: Upgrading Your Computer...

  • Page 65: Chapter 4: Maintaining Your Computer

    CHAPTER4 Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Changing batteries • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer Computer...

  • Page 66: Setting Up A Maintenance Schedule

    CHAPTER 4: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and...

  • Page 67: Caring For Your Computer

    Media Center remote control should last several months. When the device behaves erratically, try changing its batteries to restore its performance. For instructions on installing batteries, see keyboard and mouse” on page 17 control batteries” on page www.gateway.com “Installing remote “Setting up the...

  • Page 68: Cleaning Your Computer

    CHAPTER 4: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 69: Cleaning The Keyboard

    Cleaning optical discs Optical discs (CDs and DVDs) get dirty from frequent handling. To clean an optical disc: • Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...

  • Page 70: Updating Windows

    CHAPTER 4: Maintaining Your Computer Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.

  • Page 71: Managing Hard Drive Space

    Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Click window opens. www.gateway.com Shortcut Start Computer right-click drive (Start) then click Computer. The Computer Properties...

  • Page 72: Deleting Unnecessary Files

    CHAPTER 4: Maintaining Your Computer Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Disk Cleanup Click...

  • Page 73: Checking The Hard Drive For Errors

    To check the hard drive for errors: Click window opens. Right-click the drive that you want to check for errors, click Properties, then click the Tools tab. www.gateway.com Help For more information about keeping the hard drive free of (Start) then click Computer. The Computer NTER...

  • Page 74: Defragmenting The Hard Drive

    CHAPTER 4: Maintaining Your Computer Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. If you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer).

  • Page 75: Backing Up Files

    You should back up your files regularly to a writable optical disc. Use a backup device, such as a recordable disc drive, to do a complete hard drive backup. www.gateway.com (Start), All Programs, Accessories, System Help For more information about defragmenting the hard drive, click...
  • Page 76 CHAPTER 4: Maintaining Your Computer To back up files: Click window opens. Right-click the drive that you want to back up, click Properties, then click the Tools tab. Click Backup Now, then click Run a file backup now. Follow the on-screen instructions to select a backup storage location and the files and folders to back up.

  • Page 77: Scheduling Maintenance Tasks

    Help and Support. Type task scheduler in the Search Help box, then press E www.gateway.com (Start), All Programs, Accessories, System Help For more information about scheduling tasks, click Start, then...

  • Page 78: Moving From Your Old Computer

    CHAPTER 4: Maintaining Your Computer Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

  • Page 79: Transferring Files And Settings Manually

    Double-click the Documents or My Documents folder. The My Documents window opens and displays many of your saved personal data files. Copy your personal data files to removable media or to another computer on your network. www.gateway.com (Start), then click Step Step...

  • Page 80: Finding Other Files

    CHAPTER 4: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).

  • Page 81: Chapter5 Troubleshooting

    CHAPTER5 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...

  • Page 82: Safety Guidelines

    Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power/data cable are connected. Warning Make sure that you are correctly grounded before accessing internal components.

  • Page 83: Troubleshooting

    Change the display settings. For more information, see the “Customizing” chapter in your online User Guide. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search Help box, then press E www.gateway.com NTER...

  • Page 84: Dvd-Rw Drive

    DVD-RW drive The computer does not recognize a disc in the optical disc drive • Make sure that the disc label is facing front (facing you), then try inserting it again. • Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the DVD-RW drive.

  • Page 85: Ethernet

    If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. Ethernet See your online User Guide for more information on setting up a network. www.gateway.com “Cleaning...

  • Page 86: File Management

    You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into your computer’s power module. Make sure that the other end is plugged into a network router, switch, hub, or other network device. •...

  • Page 87: Hard Drive

    • If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. See page www.gateway.com Help For more information about file management, click Start, then NTER Caution All deleted files will be lost when you empty the Recycle Bin.

  • Page 88: Internet

    Internet See also “Modem (dial-up)” on page You cannot connect to the Internet • If you are using the dial-up modem USB dongle, make sure that the modem cable is plugged into the modem jack on the dongle and not the Ethernet network jack on the power module.

  • Page 89: Keyboard

    Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.

  • Page 90: Memory

    You need to burn programs that were recorded with your computer to a DVD using Media Center • Media Center saves recorded programs in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software and with Media Center itself.

  • Page 91: Memory Card Reader

    Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: Click Control Panel window opens. www.gateway.com (Start), then click Control Panel. The...
  • Page 92 Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens. If this is the first time you have accessed this category, the Location Information dialog box opens. Enter the information for your area, then click OK. Click the Dialing Rules tab, click the location from which you are dialing, then click Edit.
  • Page 93 • Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service. • Try connecting with the modem at a lower connection speed.
  • Page 94 Click the Modems tab, click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

  • Page 95: Mouse

    Help and Support. Type the phrase network troubleshooting in the Search Help box, then press E Passwords Your computer does not accept your password • Make sure that C password. www.gateway.com “Syncing the keyboard and mouse” on “Ethernet” on page NTER is turned off, then retype the...

  • Page 96: Power

    Power Your computer will not turn on • Make sure that the power module is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to a power outlet, turned on, and working correctly.

  • Page 97: Remote Control

    Make sure that mute controls are turned off. For more information, see • See the speaker setup poster to check your speaker connections. www.gateway.com NTER “Adjusting the volume” on “Adjusting the volume” on page “Adjusting the volume” on “Adjusting the volume” on page...

  • Page 98: Recovering Your System

    Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 99: Recovering Pre-Installed Software And Drivers

    Your computer must have a recordable disc drive to perform this procedure. To create discs for recovering pre-installed software and drivers: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. www.gateway.com (Start), All Programs, Gateway Recovery...
  • Page 100 Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens. Click Create system recovery discs, then click Next. Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the ×...
  • Page 101 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs”...
  • Page 102 CHAPTER 5: Troubleshooting To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. Click the software or driver you want to recover, then click Next.
  • Page 103 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.

  • Page 104: Using Microsoft System Restore

    Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
  • Page 105 To restore using Microsoft System Restore: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens.
  • Page 106 Manually creating a restore point To manually create a restore point: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab.

  • Page 107: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer.

  • Page 108: Recovering Your System Using The Windows Dvd

    To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next. your hard drive.

  • Page 109: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 110: Telephone Numbers

    The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and your online User Guide.

  • Page 111: Tutoring

    Tutoring Answers by Gateway answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description Gateway A variety of courses and Learning tutorials are available on CD.
  • Page 112 CHAPTER 5: Troubleshooting...

  • Page 113: Appendix A: Legal Notices

    APPENDIXA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices...

  • Page 114: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 115: Care During Use

    Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.

  • Page 116: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 117: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...

  • Page 118: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 119 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 120: Environmental Information

    Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 121: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 122 APPENDIX A: Legal Notices...

  • Page 123: Index

    Index accessories safety precautions arrow keys audio coaxial digital jack headphone jack microphone jack muting optical digital jack recording S/PDIF jack troubleshooting audio playback buttons backing up files battery replacing CMOS replacing system BigFix Bright button broadband buttons See keys and buttons cable power/data cable modem...
  • Page 124 keyboard microphone modem mouse network power printer scanner S-Video video camera Web cam copying CDs and DVDs creating discs default printer defragmenting hard drive deleting files and folders dial-up modem adjusting volume connecting diagnostics dialing properties troubleshooting troubleshooting connection speed digital audio out digital camera port directional keys...
  • Page 125 Gateway contact information Customer Care model number serial number Technical Support Gateway Recovery Center creating recovery discs re-installing software graphics card installing hard drive adding backing up files checking for errors checking for free space defragmenting deleting files and folders...
  • Page 126 deleting files extending computer life suggested schedule using Task Scheduler media reader See memory card reader memory adding installing troubleshooting memory card reader inserting card locating removing card supported cards using Memory Stick microphone jack Microsoft Certificate of Authenticity Microsoft System Restore Mini PCI card replacing model number...
  • Page 127 See memory rebooting recording audio files discs recovering defaults files from Recycle Bin programs software system with Gateway Recovery Center with Windows DVD with Windows System Restore recovery discs creating drivers www.gateway.com programs software using re-installing See recovering...
  • Page 128 Task Scheduler technical support tips before contacting training classroom Gateway Learning Libraries Learn with Gateway transferring files from old computer Index from old computer troubleshooting audio cable modem CD drive...
  • Page 129 Web cam connecting Windows Product Key Code Windows Easy Transfer Windows Media Center troubleshooting Windows System Restore creating restore point Windows Update wired Ethernet troubleshooting working safely www.gateway.com...
  • Page 130 Index...
  • Page 132 MAN MOZART HW REF GDE R2 10/07...

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