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Problem:
Page has grey background.
Solution:
Static electricity, generally from dry
environments, causes toner to stick to
background. Change papers to a smoother
laser bond or use a humidifier.
Problem:
Vertical black lines on printed page.
Solution:
(1) LED array is defective. Contact service.
(2) Is toner low? Replace toner cartridge.
Problem:
Vertical white line or streaking on printed
page.
Solution:
(1) Toner is low and does not distribute
properly. Carefully remove drum and
slowly shake from side to side a few times
to redistribute toner.
(2) Image drum may be worn out; replace
drum or contact service.
(3) Clean the LED array.
14
Problem:
Page has repetitive marks.
Solution:
(1) Damaged image drum causes repetitive
marks due to surface nicks or scratches.
Use the printer control panel software to
generate a Cleaning Page; marks may be
temporary.
(2) Install a new image drum cartridge.
Problem:
Smeared or blotched print.
Solution:
(1) Dirty rollers; toner dropped inside printer.
Use the printer control panel software to
generate a Cleaning Page.
(2) Image drum problem; contact service.
OKIPAGE 4m/4w Plus
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