Gateway Laptop Reference Manual
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Gateway Laptop Reference Manual

Gateway Laptop Reference Manual

Gateway laptop user manual
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Summary of Contents for Gateway Laptop

  • Page 1 NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ..... 2 Gateway contact information ......3 Gateway model and serial number .
  • Page 4 Programming the hotkey ......29 Using the optional fingerprint reader ....30 Running the TouchStrip Tutorial .
  • Page 5 Preventing static electricity discharge ....84 Adding or replacing memory modules ....85 www.gateway.com...
  • Page 6 Telephone support ....... 122 Before calling Gateway Customer Care ... . 122...
  • Page 7 Appendix A: Legal Information ... . 123 Index ....... . 133...
  • Page 8 Contents...

  • Page 9: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 10: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.

  • Page 11: Gateway Contact Information

    Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone:...

  • Page 12: For More Information

    For more information For more information about your notebook, visit Gateway’s Support page at shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications. CHAPTER 1: About This Reference www.gateway.com or the Web address...

  • Page 13: Chapter 2: Checking Out Your Notebook

    Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area CHAPTER2...

  • Page 14: Front

    CHAPTER 2: Checking Out Your Notebook Front Speaker Component Icon LCD panel release latch Microphone jack Speakers Power indicator Battery charge indicator Wireless network switch Microphone jack LCD panel release latch Wireless network switch Power indicator Battery charge indicator Description Slide to open the LCD panel.

  • Page 15: Left

    Component Icon Kensington™ lock slot Monitor port USB port Ventilation fan www.gateway.com Description Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack. Ventilation fan IEEE 1394 port...

  • Page 16: Right

    CHAPTER 2: Checking Out Your Notebook Component Icon IEEE 1394 port PC Card slot Memory card reader Right USB port Smart card reader Component Icon USB ports Smart card reader Description Plug an IEEE 1394 (also known as Firewire ® i.Link ) device (such as a digital camcorder or MP3 player) into this 4-pin IEEE 1394 port.

  • Page 17: Back

    Back Power connector Component Icon Power connector S-Video out jack www.gateway.com Description Insert a module such as a CD drive, DVD drive, combination DVD/CD-RW drive, multi-format DVD±RW drive, diskette drive, a second hard drive, a secondary battery, or a weightsaver into this bay.

  • Page 18: Bottom

    Connect the optional port replicator to this port. Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Install a memory module into this bay. For more ■...

  • Page 19: Keyboard Area

    Icon Keyboard Status indicators Hotkey Microphone Power button www.gateway.com Touchpad Optional fingerprint reader Description Provides all the features of a full-sized, computer keyboard. For more information, see keyboard” on page Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used.
  • Page 20 CHAPTER 2: Checking Out Your Notebook Component Icon Touchpad Fingerprint reader (optional) Description Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad” on page Provides enhanced security. For more information, “Using the optional fingerprint reader” on page...

  • Page 21: Chapter 3: Setting Up And Getting Started

    Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 22: Working Safely And Comfortably

    Notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead, use a laptop desk to protect your legs. • Do not use the notebook on any soft, conforming surface, such as your lap, a blanket, carpet, or a sofa.

  • Page 23: Setting Up Your Computer Desk And Chair

    Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your muscles, and relieve your eyes. • Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 24: Connecting The Ac Adapter

    Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
  • Page 25 Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page “Front” on page 6 for the “Gateway contact...

  • Page 26: Protecting From Power Source Problems

    CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.

  • Page 27: Connecting The Dial-Up Modem

    Insert the other end of the modem cable into a telephone wall jack. www.gateway.com on your notebook. For the location of the modem jack on an optional port replicator, Important The modem will not work with digital or PBX telephone lines.

  • Page 28: Connecting To A Broadband Modem Or Network

    CHAPTER 3: Setting Up and Getting Started Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: Insert one end of the network cable into the network jack...
  • Page 29 Press the power button located above the keyboard. For more information about changing the power button mode, “Changing advanced settings” on page If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account.

  • Page 30: Waking Up Your Notebook

    CHAPTER 3: Setting Up and Getting Started Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Standby. While in Standby mode, the power indicator flashes.

  • Page 31: Using The Status Indicators

    The status indicators are located to the right of the keyboard. Wireless network Indicator Wireless network Caps lock Num lock www.gateway.com Important If your notebook does not turn off immediately, complete the Num lock Caps lock Module Icon Description LED on - Optional wireless IEEE 802.11...

  • Page 32: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Indicator Module Hard drive Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.

  • Page 33: Key Types

    Function keys System keys Navigation keys Windows key Numeric keypad Application key Arrow keys www.gateway.com Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes.

  • Page 34: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F your notebook performs the action identified by the text or icon on the key. Press and hold , then press this system key... key and a system key at the same time, To...
  • Page 35 Press and hold To... , then press this system key... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
  • Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Increase the brightness of the display. Decrease the brightness of the display. Increase volume. For more information, see “Adjusting the volume” on page Decrease volume.

  • Page 37: Programming The Hotkey

    Browse to the program you want to have the hotkey open, then click Open. Click Close. www.gateway.com 11), opens up the Control Panel. You , Gateway, then click Gateway All Programs To have the hotkey open the Control Panel, click to select...

  • Page 38: Using The Optional Fingerprint Reader

    CHAPTER 3: Setting Up and Getting Started Using the optional fingerprint reader Your notebook may include a fingerprint reader that provides enhanced security and convenience. The fingerprint reader is located between the left and right touchpad buttons. Features include: • Secure logon to Windows and fast user switching between user accounts •...

  • Page 39: Enrolling Your Fingerprints

    Enrollment to the hard disk—Select this option to save your fingerprint to the hard drive. If you plan to enroll more than 21 fingerprints, you must select this option. The User Enrollment wizard opens. www.gateway.com , Protector Suite QL, then click All Programs...
  • Page 40 CHAPTER 3: Setting Up and Getting Started If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click Next. The TouchStrip Tutorial runs. For more information, see page Enrollment screen appears. -OR- If you do not want to run the TouchStrip Tutorial, click to uncheck the Run interactive tutorial check box, then click Next.

  • Page 41: Using The Fingerprint Control Center

    Add new fingerprints to the database • Edit or delete fingerprints from the database • Modify how fingerprints are used for logging onto the notebook. • Modify how the fingerprint reader is used for scrolling. www.gateway.com Step 6 two more times, then click Next. The...

  • Page 42: Using The Fingerprint Reader Features

    CHAPTER 3: Setting Up and Getting Started To use the Fingerprint Control Center: Click Start, Control Center. The Fingerprint Control Center opens. Click the yellow arrow in front of an option, then click the option or setting you want to change. Using the fingerprint reader features For more information about the fingerprint reader and how to use its features, click Start,...

  • Page 43: Using The Smart Card Reader

    For more information about getting a privacy filter, see “Ordering accessories” on page to your notebook, see the installation instructions that come with the privacy filter. www.gateway.com 54. To attach a privacy filter...

  • Page 44: Using The Ez Pad Touchpad

    CHAPTER 3: Setting Up and Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Left button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
  • Page 45 Select an object on the screen. Start a program or open a file or folder. www.gateway.com Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your...

  • Page 46: Adjusting The Brightness

    CHAPTER 3: Setting Up and Getting Started To... Do this... Access a shortcut menu or find more information about an object on the screen. Move an object on the screen. Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard.

  • Page 47: Turning Your Wireless Radio On Or Off

    “Adjusting the Volume” in your online User Guide. Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 48: Bluetooth Radio

    CHAPTER 3: Setting Up and Getting Started Press F For the location of the wireless status indicator, see “Using the status indicators” on page To turn the wireless IEEE 802.11 radio off: • Press F For the location of the wireless status indicator, see “Using the status indicators”...

  • Page 49: Chapter 4: Using Drives And Accessories

    Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device •...

  • Page 50: Changing Modules

    CHAPTER 4: Using Drives and Accessories Changing modules Your notebook’s modular bay supports different bay modules, such as a CD drive, DVD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, a secondary battery, or a weightsaver. Security screw (optional) Modular bay latch Modular bay...
  • Page 51 Remove the optional security screw if your notebook has one. Slide the bay module release latch. The module moves out slightly. Security screw (optional)
  • Page 52 CHAPTER 4: Using Drives and Accessories Slide the bay module out. Firmly push the new bay module straight into the bay until the latch clicks into place. Reinstall the optional security screw if your notebook has one. Connect the optional port replicator.

  • Page 53: Using The Cd Or Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 54: Using A Cd Or Dvd

    CHAPTER 4: Using Drives and Accessories Using a CD or DVD Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your notebook’s delivery address.

  • Page 55: Using The Memory Card Reader

    Using a memory card To access a file on a memory card: Click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. www.gateway.com...

  • Page 56: Removing A Memory Card

    CHAPTER 4: Using Drives and Accessories Removing a memory card Important Do not use the remove hardware memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. To remove a memory card: Push the memory card into the notebook.

  • Page 57: Using A Port Replicator

    A port replicator also provides additional ports and other expansion features not included with your notebook. For more information about using a port replicator, see the port replicator user guide. www.gateway.com Important If the remove hardware icon does not appear on the taskbar, click button.

  • Page 58: Installing A Printer Or Other Peripheral Device

    CHAPTER 4: Using Drives and Accessories Installing a printer or other peripheral device Your notebook or optional port replicator has one or more of the following ports: IEEE 1394 (also known as Firewire ® i.Link ), Universal Serial Bus (USB), S-Video (analog video), DVI (digital video), and S/PDIF (digital audio).

  • Page 59: Connecting An Ieee 1394 Device

    Connect the other end of the cable to the IEEE 1394 port replicator, see the port replicator user guide. DVD” in your online User Guide. www.gateway.com on your notebook. For the location of the USB ports on your notebook, see “Right” on page 8.

  • Page 60: Viewing The Display On A Projector Or Monitor

    CHAPTER 4: Using Drives and Accessories Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. In addition, if you have the optional port replicator, you can connect a monitor or projector using a DVI port.

  • Page 61: Viewing The Display On A Television

    Many newer televisions have a VGA or DVI port. For the best picture quality possible, use the VGA or DVI port instead of the S-Video jack. For more information, see www.gateway.com +F4 to switch between viewing the display on Important If an external monitor or projector is connected and you close “Viewing the display on a projector or monitor”...

  • Page 62: Ordering Accessories

    For example, many televisions in Asia use PAL instead of NTSC. replicator. Ordering accessories To order accessories, visit www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle.
  • Page 63 See “Changing modules” on page 42 for more information. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Hard drives If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive.
  • Page 64 CHAPTER 4: Using Drives and Accessories Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents. Laser printers and cartridges are more expensive, but they print much faster than inkjet printers.

  • Page 65: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings...

  • Page 66: Monitoring The Battery Charge

    Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design...

  • Page 67: Changing Batteries

    Replacing the main battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 68: Installing A Secondary Battery

    Installing a secondary battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 69: Recalibrating The Battery(Ies)

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page www.gateway.com...

  • Page 70: Extending Battery Life

    Extending battery life Maximizing battery performance To get maximum performance from your notebook battery(ies), we recommend that you initially condition (fully charge and discharge) your new battery(ies) a few times during the first several weeks of use, to let them reach their maximum rated capacity.

  • Page 71: Using Alternate Power Sources

    Standby - while your notebook is in Standby mode, it switches to a low power state where devices, such as the display and drives, turn off. www.gateway.com “Recharging the battery(ies)” on For more information about traveling with your notebook, see...

  • Page 72: Changing Notebook Power Settings

    • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

  • Page 73: Changing The Power Scheme

    To change the power scheme: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. www.gateway.com NTER...

  • Page 74: Changing Alarm Options

    Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR - Set the timers, then click Save As and type a name for the scheme. Click OK. Changing alarm options Alarms can alert you when the battery charge is low. Help For more information about changing the alarm options, click Start, then click Help and Support.

  • Page 75: Changing Advanced Settings

    Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. Click the Advanced tab. Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. Click OK. www.gateway.com NTER...

  • Page 76: Activating And Using Hibernate Mode

    Activating and using Hibernate mode Hibernate (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.
  • Page 77 To use Hibernate mode: • As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use.
  • Page 78 CHAPTER 5: Managing Power...

  • Page 79: Chapter 6: Traveling With Your Notebook

    Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips CHAPTER6...

  • Page 80: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 81: Radio Frequency Wireless Connections

    • Take extra recordable media for transferring files between computers and backing up files. www.gateway.com For more information about turning your wireless device on or “Turning your wireless radio on or off” on page for general wireless regulatory...

  • Page 82: Security

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.

  • Page 83: Power

    • If your notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. • Carry proof of ownership or a merchandise passport when traveling internationally. www.gateway.com NTER NTER NTER Step “Managing Power”...
  • Page 84 CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software.

  • Page 85: Chapter 7: Maintaining Your Notebook

    Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery(ies) • Cleaning CDs or DVDs CHAPTER7...

  • Page 86: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...

  • Page 87: Cleaning Your Notebook

    Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. www.gateway.com...

  • Page 88: Cleaning The Notebook Screen

    CHAPTER 7: Maintaining Your Notebook If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

  • Page 89: Storing Batteries

    If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...
  • Page 90 CHAPTER 7: Maintaining Your Notebook...

  • Page 91: Chapter 8: Upgrading Your Notebook

    Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit CHAPTER8...

  • Page 92: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary batteries before opening the case.

  • Page 93: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 94 CHAPTER 8: Upgrading Your Notebook Loosen the eight or nine (depending on model) memory bay cover screws (these screws cannot be removed). Screw Lift the memory bay cover, then remove it. Screw Screw Screw Screw Screw Screw Screw...
  • Page 95 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip...
  • Page 96 CHAPTER 8: Upgrading Your Notebook Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction.

  • Page 97: Replacing The Hard Drive Kit

    Turn off your notebook. Disconnect from the optional port replicator. Disconnect the AC adapter, modem cable, and network cable, if they are connected to the notebook. www.gateway.com Important Your notebook may have shipped with a Drivers and Applications Step “Preventing static...
  • Page 98 CHAPTER 8: Upgrading Your Notebook Disconnect all peripheral devices connected to the notebook and remove any PC cards. Turn your notebook over so the bottom is facing up, then remove the main and optional secondary batteries. For more information, see page Loosen the 8 or 9 hard drive bay cover screws (these screws cannot be removed).
  • Page 99 Lift the hard drive bay cover, then remove it. Remove the two screws connecting the hard drive to the notebook. Screw Screw...
  • Page 100 CHAPTER 8: Upgrading Your Notebook Using the plastic tab, slide the old hard drive, then remove it. If your new hard drive already includes the hard drive bracket, go to -OR- If you need to move the hard drive bracket from your old hard drive to your new hard drive, go to Remove the four screws that secure the hard drive to the hard drive bracket.
  • Page 101 Remove the bracket from the old drive. Place the new drive, label side up, onto the bracket so the screw holes line up. Replace the screws that secure the bracket to the drive. Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook.
  • Page 102 CHAPTER 8: Upgrading Your Notebook...

  • Page 103: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 104: Safety Guidelines

    Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, “Preventing static electricity discharge”...

  • Page 105: Troubleshooting

    Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 106: Diskette Drive (Modular Or External)

    Diskette drive (modular or external) The diskette drive is not recognized • Shut down and restart your notebook. • The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the diskette again. You see an “Access Denied”...

  • Page 107: Dvd Drives

    Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 108 Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For more information, see “Gateway Web site” in your online User Guide. CHAPTER 9: Troubleshooting “Adjusting the volume” on page “Identifying “Cleaning CDs...

  • Page 109: Ethernet

    Recycle Bin has been emptied, the file cannot be restored. then click Help and Support. Type the keyword System Restore in the Search box, then press E www.gateway.com “Identifying drive types” on page “Using a CD or DVD” on page...

  • Page 110: Fingerprint Reader

    Fingerprint reader The fingerprint reader does not recognize your fingerprint • Make sure that you are using the correct method for swiping your finger. For more information, see “Running the TouchStrip Tutorial” on page • Make sure that you are using a finger that you have enrolled.

  • Page 111: Internet

    (ISP) is set up correctly. Contact your ISP technical support for help. connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box, then press E www.gateway.com “Right” on page “Right” on page 109. Help...

  • Page 112: Keyboard

    You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL.

  • Page 113: Media Center

    Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV...
  • Page 114 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. quality. A poor cable connection can lower video quality. •...
  • Page 115 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 116: Memory

    You want to know whether you can play recorded videos on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as PowerDVD).

  • Page 117: Modem (Cable Or Dsl)

    Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click/double-click the Phone and Modem Options icon, then click the Dialing Rules tab. www.gateway.com Help For more information about dialing properties, click Start, NTER “Right” on page...
  • Page 118 Click the location from which you are dialing, then click Edit. Make sure that all settings are correct. • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
  • Page 119 Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

  • Page 120: Mouse

    Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

  • Page 121: Networks (Wired)

    N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. www.gateway.com “Right” on page NTER...
  • Page 122 Your wired Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 123: Networks (Wireless)

    To check the signal strength: Click Start, right-click My Network Places, then click Properties. The Network Connections window opens. www.gateway.com Important Note any antenna placement constraints in the access point user...
  • Page 124 Right-click Wireless Network Connection, then click Status. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer. You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web •...

  • Page 125: Passwords

    The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. www.gateway.com Caution If your notebook was a member of a domain before you join a...

  • Page 126: Pc Cards

    PC Cards You installed a PC Card and now your notebook is having problems • Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation. Power Your notebook is not working on AC power •...
  • Page 127 The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source.

  • Page 128: Sound

    Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. • Wait until files have been printed before sending additional files to the printer.

  • Page 129: Touchpad

    Televisions in different countries use different standards. If you are traveling, you may need to change the TV Out mode. For more information, see the display on a television” on page www.gateway.com ““Viewing the display on a television” +F4 to activate the “Viewing...

  • Page 130: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 131: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 132: Important Safety Information

    No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 133: Replacement Parts And Accessories

    • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 134: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 135 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 136 California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
  • Page 137 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 138: Japanese Modem Notice

    Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.

  • Page 139: Epa Energy Star

    All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 140 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 141 Index AC adapter connecting connector international adapters accessories purchasing safety precautions acoustic handset coupler airplane power adapters alarms application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting volume down button volume up button...
  • Page 142 buttons Hotkey cable lock cable modem connecting troubleshooting camera See digital camera See digital video camera Caps Lock indicator cards inserting memory card inserting PC Card memory card slot memory cards supported PC Card slot removing memory card removing PC Card slots smart card slot troubleshooting memory...
  • Page 143 USB port digital video digital video camera connecting IEEE 1394 port directional keys diskette troubleshooting diskette drive locating status indicator troubleshooting display www.gateway.com brightness properties switching troubleshooting docking port documentation User Guide double-clicking dragging drives changing modular drives diskette DVD/CD-RW DVD±RW...
  • Page 144 Firewire port Fn key folders opening function keys Index Gateway contact information model number serial number Support hard drive indicator installing purchasing replacing second hard drive troubleshooting headphone jack Hibernate mode...
  • Page 145 LCD brightness LCD/CRT navigation numeric keypad Standby system system key combinations toggle display Windows wireless Ethernet www.gateway.com labels Customer Care Microsoft Certificate of model number serial number laser printer latch battery LCD panel release module LCD panel cleaning...
  • Page 146 using microphone built-in jack Microsoft Certificate of Authenticity model number modem cable connecting dial-up international adapter jack (dial-up) troubleshooting modular bay modular drive indicator module latch release latch modules changing purchasing monitor adding external color quality display properties port screen resolution troubleshooting external using mouse...
  • Page 147 EmPower adapter extending battery life Hibernate mode indicator international adapter management plans schemes source problems SpeedStep settings Standby mode status indicator surge protector www.gateway.com troubleshooting turning off notebook turning on notebook power adapters airplane automobile printer default inkjet installing laser troubleshooting...
  • Page 148 right-clicking S/PDIF jack safety avoiding repetitive strain caring for notebook general precautions guidelines for troubleshooting posture reducing eye strain setting up computer sitting at computer static electricity scanner installing USB port screen resolution troubleshooting screen objects getting information moving selecting scroll zone security startup password...
  • Page 149 DVD drive external monitor faxes files general guidelines hard drive Internet connection keyboard LCD panel Media Center www.gateway.com memory memory card reader modem mouse network passwords PC Cards power printer projector safety guidelines screen screen area...
  • Page 150 ventilation VGA port video monitor port projector port S-Video out jack troubleshooting VGA port video camera connecting volume adjusting adjusting modem controls muting system keys troubleshooting waking up notebook weightsaver Windows Product Key Code wired Ethernet troubleshooting wireless Ethernet button status indicator troubleshooting turning off...
  • Page 152 MAN PHTM/ORION HW REF GDE XP R1 4/07...

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