Data Services Faqs - HTC EVO Design 4G User Manual

Data Services FAQs

How will I know when my device is ready for data service?
Your user name (for example, bsmith01@sprintpcs.com) will be displayed when you access
Settings > About phone > Phone identity > Current username.
How do I sign in for the first time?
You are automatically signed in to access data services when you turn on your device.
How do I know when my device is connected to data services?
Your device automatically connects when you use data service or an incoming message arrives.
You will also see the
Can I make calls and use data services at the same time?
Depending on the current configuration of your device, you may be able to make calls and use
data services at the same time.
With DDTM mode off (default, configured in Settings > Call > CDMA call settings):
● If you are using the Sprint 3G Network when a voice call comes in, data transmission is
suspended and will automatically resume when you complete your voice call.
● If you are on a voice call, you will not be able to establish connection with the Sprint 3G
Network.
With DDTM on (configured in Settings > Call > CDMA call settings):
● You cannot use voice and data services simultaneously. If you receive a call while data
service is active, your device will forward the call to voicemail. You can place an
outgoing call at any time, but it will interrupt any in-progress data session. Your device
will not automatically resume an interrupted data session.
With DDTM off or on:
● You can make or receive a voice call while you are connected to the Sprint 4G Network.
Incoming calls will not disrupt or suspend your data connection.
When is my data connection active?
Your connection is active when data is being transferred. Outgoing calls are allowed; incoming
calls go directly to voicemail. When active, the arrows on the
4G icon .
When is my data connection dormant?
If your device receives no data for ten seconds, the connection goes dormant. When the
connection is dormant, you can make and receive voice calls. (The connection may become
active again quickly.)
If your device receives no data for an extended period of time, the connection will terminate.
Web and Data
or indicator.
icon light up or you'll see the
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