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Solution Matrix – HTC EVO 4G LTE (APX325CKT)
Basic troubleshooting and usage instructions for the HTC EVO 4G LTE (APX325CKT)
Details
Some links in this document launch a specific page in the User Guide.
To go from page to page, click navigation buttons as shown below.
The HTC EVO 4G LTE(APX325CKT) features the Android 4.0 (Ice Cream Sandwich) Operating System
Voice Network: Nationwide Sprint Network
Data Network Speed: Sprint 3G (EVDO Rev A) and Sprint LTE
4G Network
Network Technology: CDMA 800 and CDMA 1900 MHz, LTE
Operating System: Android 4.0 (Ice Cream Sandwich)
Device / Features
Programming Instructions
Fact Sheet
Get Started Guide
User Guide - Android 4.0 Ice Cream Sandwich
Known Issues
Virtual Phone
Menu Matrix
Current Software/PRL Version
o
Note: If customer does not have a data plan or does
have a cancelled NAI, refer them to an authorized
Repair center
for upgrade.
Accessories
Device / Features
Applications
Social Media and Networking
Device Troubleshooting
Software Troubleshooting
Bluetooth Troubleshooting
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Related Manuals for HTC APX325CKT
Summary of Contents for HTC APX325CKT
- Page 1 Some links in this document launch a specific page in the User Guide. To go from page to page, click navigation buttons as shown below. The HTC EVO 4G LTE(APX325CKT) features the Android 4.0 (Ice Cream Sandwich) Operating System ...
- Page 2 Launch a Web Connection Front panel Turn Screen On/ Off Location setting • • • • Phone Data Connection Status Back panel Screen Navigation HTC Car • • • • Transfer Contacts from and Indicators Kick stand Home Screen Google Maps • •...
- Page 3 Unmount the microSD • Check for New Software Card • Updates Copy Files to or from the • HTC Sync Manager microSD Card Supported File Formats • Play Music in HTC Sync Manager • Create a Playlist in HTC Sync Manager...
- Page 4 • View Photos and Videos in HTC Sync Manager • Set Up HTC Sync Manager to Recognize Your Phone • Set Up Your Phone to Sync with your Computer • Syncing Your Phone and Your Computer • Ripping Music from a CD...
- Page 5 • Change Tasks Settings • Dropbox • SkyDrive • Voice Recorder Applications Applications Browser Calendar E-mail Gmail • • • • • Allow Installation of Third- Optimize data usage Create an Event Add a POP3 or IMAP Create a Google Account •...
- Page 6 • Use Quick Responses • End call • Call Log • Place Internet (SIP) call • Listen to voicemail • Options during call • Call Using the Phone Dialer • Call From Call History • Call From People • Call Using a Speed Dial Number •...
- Page 7 Sprint TV Radio Matrix NASCAR HTC Watch Account • • NASCAR Sprint Cup Rent or Buy a Video with Mobile Matrix HTC Watch • Manage Your HTC Watch Downloads • Change the HTC Watch Settings • Check What’s Linked to...
- Page 8 Your HTC Watch Account • Delete Your HTC Watch Account • HTC Watch FAQs Social Media and Networking Facebook Flickr fring Google Twitter YouTube • • Support: • • • • Facebook Calls Google+ Twitter YouTube • • • •...
- Page 9 1. Tap Home > Apps icon (located in Favorites tray) 2. Tap Settings. 3. Scroll up and Tap System Updates 4. Tap HTC software update a. Phone will check for updates and prompt to install them or display Your system is currently up to date.
- Page 10 2. Tap Settings. 3. Scroll up and tap About 4. In About, tap Software information. 5. In Software information, the PRL version is displayed that is currently on the phone. Update PRL Version 1. Tap Home > Apps icon (located in Favorites tray) 2.
- Page 11 3. On the phone dial pad press ##72786#.
- Page 12 4. Enter 6-digit MSL. Example: 123456. Tap OK.
- Page 13 5. At the SCRTN Screen, tap Menu, then tap Reset...
- Page 14 6. When EPST message appears, tap OK.
- Page 15 7. Phone will clear previous internal programming information, tap OK and the device will reboot...
- Page 16 8. After phone reboots, the phone will try Hands Free Activation. Customer can cancel this if the device has not been activated or customer can continue with activation.
- Page 17 9. When Congratulations! Device has been activated appears, tap OK. 10. On Checking for PRL update screen, the phone will check for and update the PRL. 11. On The PRL has been upgraded screen, tap OK. Home screen appears and the setup is complete. Phone is now ready to make voice and data calls.
- Page 18 12. Customer will follow a series of on screen prompts to link their Google account to the phone and complete set up. See Programming – HTC EVO 4G LTE for step-by-step instructions. 13. On the Home screen, tell customer how to import contacts back onto phone.
- Page 19 10. Customer will follow a series of on screen prompts to link their Google account to the phone and complete set up. See Programming – HTC EVO 4G LTE for step-by-step instructions. 11. On Attention: The profile has been updated screen, tap OK to continue. 12. On the Home screen, tell customer how to import contacts back onto phone.
- Page 20 4. On Unlock selection screen, tap type of unlock selection preferred. 5. Follow prompts to establish a new unlock pattern or to select a different method of unlocking the phone. Back to Top Software Troubleshooting Error 16 Authenticate the account. 2.
- Page 21 Back to Top Turn Bluetooth Technology On 1. Tap Home > Apps icon (located in Favorites tray) > Settings. or Off 2. Under Wireless & networks, tap Bluetooth. 3. If Bluetooth isn’t turned on, tap the toggle for Bluetooth to turn it on. 4.