Maintaining Your Wave; Troubleshooting; Customer Service - Bose WAVE® RADIO III Owner's Manual

Troubleshooting

Problem
System does not function
No sound
Poor sound quality
Remote control is inconsis-
tent or does not work
AM reception is weak
FM reception is weak
I cannot receive one or more
DIGITAL RADIO stations in my
area
I cannot access secondary
services
"UNAVAILABLE" is displayed
when listening to DIGITAL
RADIO
"OFF AIR" is displayed when
listening to DIGITAL RADIO
Display alternates between
"LOW SIGNAL" and the sta-
tion name

Customer service

If you lose your remote, additional remotes are available
from Bose ® Customer Service. For additional help in
solving problems, contact Bose Customer Service. See
the phone numbers listed inside the back cover.
What to do
• Make sure the power cord is fully plugged into an operating electrical outlet.
• Unplug the power cord from the AC wall outlet for 10 seconds and then reconnect it; this will
reset the system.
• Tap the touch pad on the top of the system to see if the system turns on (page 9).
• Turn the volume up.
Mute.
• Press
AUX
• Press to listen to an external source connected to the AUX IN input.
• Make sure the external source is turned on and the volume on the external source is turned up.
• Disconnect headphones from the system (connecting headphones mutes the speakers).
• If listening to an AM or FM source, try turning the Talk Radio mode on or off (page 10).
• If listening to an AUX source, make sure you are using a stereo cable and that it is fully
inserted.
• If listening to a DIGITAL RADIO source, please refer to the proper antenna placement instruc-
tions on page 16.
• Operate the remote control closer to the unit.
• Check that the remote control battery is installed with positive (+) polarity facing up.
• Replace the remote control battery.
• Check for interference from fluorescent room lighting, sunlight, or dust or dirt on lens.
• Try the unit in a different location.
• Adjust the internal antenna by rotating the unit slightly one way and then the other.
• Move the unit farther from a TV, refrigerator, halogen lamps, dimmer switches, or other elec-
tronic equipment that generates electrical noise.
• If neither suggestion works, you may be in an area of weak AM signal coverage.
• Extend the power cord as much as possible. The power cord acts as an FM antenna. See
"Connecting to power" on page 6.
• Try an external antenna. Call Bose
• Extend the power cord as much as possible. The power cord acts as an antenna. See "Con-
necting to power" on page 6.
• Connect the external antenna included with your system. See "Installing an external antenna
for DIGITAL RADIO" on page 16.
Press and hold Mute to re-scan for available stations (page 12). Then press Preset 3.
•
• Tune to check for previously missing stations.
• If secondary services are available for the currently selected primary DAB station, the second-
ary service information is displayed after the primary DAB station information.
• See "Primary stations and secondary services" on page 11.
• The broadcaster may have taken the primary DAB station you are tuned to off-air, or the signal
strength has dropped to zero.
• Wait until the station resumes broadcasting, or tune to a new station.
• The broadcaster may have taken the secondary service you are tuned to off-air, or the signal
strength has dropped to zero. "OFF AIR" is displayed for 2 seconds, then the radio tunes to the
primary DAB station.
• If the radio does not tune to the primary DAB station, then that primary DAB station has gone
off-air, or the signal strength has dropped to zero.
• You may have tuned to a primary DAB station or secondary service that has a low signal.
• To increase signal strength, make sure the power cord is fully extended. See "Connecting to
power" on page 6.
• If straightening the power cord does not improve reception, connect an external antenna. See
"Installing an external antenna for DIGITAL RADIO" on page 16.
M Y
AINTAINING
®
Customer Service to order an external FM antenna.
W R
®
OUR AVE ADIO
III
English – 21