Troubleshooting Nas Configuration Utility Issues; Error Received While Running The Powervault Nascu - Dell PowerVault NX3500 Administrator's Manual

Troubleshooting NAS Configuration Utility Issues

Error Received While Running the PowerVault NASCU

Description
Cause
Workaround
192
Troubleshooting
Error occurred while running the PowerVault NX3500 NAS
Configuration Utility.
The error could be caused by either hardware setup, network
switch configuration, or cluster system configurations.
If the discovery page displays a connection failure:
Check the MAC addresses for cluster controllers. Embedded NIC
1
1 MAC addresses can be found on system identification panel
(slide-out tag) located below the front bezel of NAS controllers.
Check if IPv6 is enabled on the management station where the
2
NAS Configuration Utility is running.
Check if system is already in service mode. If the system is in service
3
mode, the NAS Configuration Utility should block users from any
further action and guide them through exiting the utility.
If the failure is in the configuration NAS cluster page:
Capture the failure message screenshot from the NAS
1
Configuration Utility window during clusterization.
Collect the cluster configuration file, the NAS Configuration
2
Utility log file, and the result file from the installation directory
and zip the config folder from the installation directory.
The NAS Configuration Utility should lead users to the restore
3
window, where nodes are restored to standby mode.
Look for the failure messages in captured screen shot and find out
4
the potential cause of the failure. Correct those failures and
reconfigure the system using the NAS Configuration Utility.
If the failure still persists, collect all the files in a bundle package
5
and contact Dell support.