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1. I'm not getting any power.
a. Check the wiring. Red needs to have a constant 12v+ supply and black needs a good
ground.
b. Check the harness. Is it plugged in all the way?
c. Has the inline fuse been blown? If there has been a surge, you may need to replace the
fuse before power will flow.
2. My locates are timing out.
a. Sometimes when there is heavy activity on the network, it is possible that the system gets
bogged down and not every locate makes it through. Try again to make sure that it's not
the system at fault.
b. If USR1 light (green) is not solid, ensure the cellular cable is properly attached.
c. If the USR1 (green) light is solid, check with tech support for a in-depth diagnosis.
3. My map shows unavailable / old location.
a. This is due to inadequate GPS signal. Old data will be present when there has been data
received in the past, and unavailable when there has never been any location given.
There are different causes of this, most often improper placement of the GPS antenna.
b. Always check the USR2 (2
off, there has been no GPS lock and so no location will be given. If the light is on and no
location is given, check antenna placement.
c. Antenna's need to be free of any metal obstructions with the airward marked top side
facing the sky. A reminder that it may take up to 20 minutes to get a GPS lock after
install, though generally around 5 minutes.
d. If antenna is in a proper position, the vehicle could be inside of a garage, parking ramp,
or other building that is an obstruction itself.
e. If the USR2 light is on and all antenna related issues have been checked, call tech
support. There may be a hardware issue that needs to be resolved.
4. My starter interrupt isn't working.
a. Check the wiring with the installation instructions. The green wire from the harness
needs to go to the orange wire of the relay. The starter wire in the vehicle needs to be
cut in half. The red wire from the relay needs to go to the key (ignition) side of that wire
and both white wires (relay and harness) need to go the starter side.
Auto reports- what are they?
1.
a.
The first auto report will show up about 5 minutes after the first time the device gets both a GPS
and a cellular lock. Once the first one has occurred, another will automatically run once a month.
You are not charged for any auto report, these are simply for your benefit.
2. I'm out of traks, how can I buy more?
a.
Trak units can be bought via our eCommerce website that is built into your account. Once logged
in, you can simply click on the "Purchase TRAK'S" link on the left side of the page under Other
Options. From there you will be able to purchase however many you need using your credit card.
Since this is an automatic process, traks can be purchased at any time of day or night and be
instantly available for use once the transaction is complete.
Why do I have a blue dot on the map instead of a green one?
3.
Why does it show my vehicle is there when it's not?
a.
What you are experiencing is "Old" GPS data. This happens when there is an obstruction so that
no clear GPS signal can be achieved. The blue dot on the map indicates this is old, and is simply
showing you where it was the last time it did. Above the map, you will see where it shows you just
how long ago that data is. It will say something to the effect of "0 days 2 hours 3 minutes 0
seconds" next to location.
1770 S. Tapo Street, Simi Valley, CA 93063
Troubleshooting
nd
Red Light) before trying to locate the vehicle. If the light is
Frequently Asked Questions
or
Phone: 800.998.6880
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