DirecTV D10 Technician Bulletin page 5

Technician Bulletin
Issue 17 2010 – 10.25.10
Diagnostic
Code
75-xxx External
A problem was detected reading your
Storage Error
external storage device.
Detected.
76-xxx Cannot
The receiver is not networked, and no dial
Detect Phone Dial
tone is detected.
Tone
Will be reported if unexpected MRV network
drops have been observed by this STB.
These network drops may be due to
79-xxx Whole
intermittent interference and may not be
Home DVR (MRV) present at the time of test execution. For
network instance if troubleshooting for 47 or 48, you
diagnostics (Hx24 may see a 79 code reported. When the 47
capable only) or 48 are resolved, the 79 code may still be
reported but can be ignored. If 47 or 48 were
not reported and only a 79, further
troubleshooting is required.
82-xxx Satellite
Dish Your receiver is configured for the incorrect
Configuration satellite dish.
Issue.
83-xxx Satellite
Dish Your receiver is configured for the incorrect
Configuration satellite dish.
Issue.
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Issue
This test is equivalent to the tests performed for
error 14/15 when using internal storage. The
customer may wish to reboot the external
storage device and when up and running, reboot
the receiver. If the external device still does not
function, it should be replaced. The receiver will
revert to its internal storage once rebooted
without the external device connected.
Replacing receivers does not resolve this issue;
it‟s normally due to a failed external drive.
Troubleshoot using diagnostic codes 72 and 73.
Troubleshoot the same as diagnostic codes 47
and 48.
These tests check for valid guide data on the
proper transponders and only run on non-SWiM
installations. Code 82 indicates the receiver is
set for a SL-5 ODU, when a SL-3 ODU is
actually present. Code 83 indicates the opposite
condition. Reconfigure the receiver for the
proper LNB type. This issue can often be
associated with the 920 OSD and missing
channel remaps for the 700-1 HD premium
sports programming.
Resolution /
Troubleshooting
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