Troubleshooting
To accept any and all of these risks, and to proceed with the use of non-genuine supplies or parts in your printer, press
and hold
and the # button on the printer control panel simultaneously for 15 seconds.
For non‑touch‑screen printer models, press
continue printing.
If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install
a genuine Lexmark supply or part.
Note: For the list of supported supplies, see the "Ordering supplies" section of the User's Guide or visit
www.lexmark.com.
PPDS font error [50]
Try one or more of the following:
•
From the printer control panel, select Continue to clear the message and continue printing. For non‑touch‑screen
printer models, press
•
If the printer cannot find the requested font, then from the printer control panel, navigate to:
PPDS menu > Best Fit > On
The printer will find a similar font and reformat the affected text.
•
Cancel the current print job.
Reinstall missing or unresponsive [color] cartridge [31.xy]
Try one or more of the following:
•
Install the missing toner cartridge. For more information, see the "Replacing supplies" section of the User's Guide.
•
Remove the unresponsive cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge may be defective. Replace the
cartridge.
Reinstall missing or unresponsive black and color imaging kit [31.xy]
Try one or more of the following:
•
Install the missing imaging kit. For more information, see the "Replacing supplies" section of the User's Guide.
•
Remove the unresponsive imaging kit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging kit may be defective. Replace the
imaging kit.
Reload printed pages in Tray [x]
Try any of the following:
•
From the printer control panel, select Continue to clear the message and continue printing the second side of the
sheet. For non‑touch‑screen printer models, press
•
Cancel the print job.
and
to confirm.
simultaneously for 15 seconds to clear the message and
to confirm.
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