1. Manuals
  2. Brands
  3. Dell Manuals
  4. Server
  5. External OEMR R320
  6. Owner's manual

Dell External OEMR R320 Owner's Manual

Owners manual
Hide thumbs Also See for External OEMR R320:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Technical Manual
Enlarged version
Dell PowerEdge R320 Systems
Owner's Manual
Regulatory Model: E18S Series
Regulatory Type: E18S001

Advertisement

Table of Contents
loading

Related Manuals for Dell External OEMR R320

Summary of Contents for Dell External OEMR R320

  • Page 1 Dell PowerEdge R320 Systems Owner's Manual Regulatory Model: E18S Series Regulatory Type: E18S001...

  • Page 2: Notes, Cautions, And Warnings

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................12 LCD Panel Features ..............................13 Home Screen ..............................13 Setup Menu ...............................14 View Menu ..............................14 Diagnostic Indicators ..........................16 Hard-Drive Indicator Patterns ........................17 Back-Panel Features And Indicators ..............................19 NIC Indicator Codes ............................19 Power Indicator Codes...
  • Page 4 ....................32 Operating With A Setup Password Enabled ...........................33 Entering The UEFI Boot Manager ......................33 Using The Boot Manager Navigation Keys ............................34 Boot Manager Screen ...............................34 UEFI Boot Menu ..........................34 Embedded System Management ..............................34 iDRAC Settings Utility ........................35 Entering The iDRAC Settings Utility ........................35 Changing The Thermal Settings 3 Installing System Components....................37...
  • Page 5 .............59 Removing The Optical Drive In Hot-Swappable Hard-Drive Systems ...............60 Installing The Optical Drive In Hot-Swappable Hard-Drive Systems ................60 Removing The Optical Drive In Cabled Hard-Drive Systems ................61 Installing The Optical Drive In Cabled Hard-Drive Systems ................................62 Cooling Fans ...........................62 Removing A Cooling Fan ............................63 Installing A Cooling Fan...
  • Page 6 ............................84 Hard-Drive Backplane ......................85 Removing The Hard-Drive Backplane .......................89 Installing The Hard-Drive Backplane ............................90 Control Panel Assembly ..........................90 Removing The Control Panel ..........................91 Installing The Control Panel ......................92 Removing The Control-Panel Module .......................95 Installing The Control-Panel Module ................................96 VGA Module ..........................96 Removing The VGA Module ..........................97...
  • Page 7 Troubleshooting Expansion Cards ..........................112 Troubleshooting Processors 5 Using System Diagnostics.....................113 ............................113 Dell Online Diagnostics ........................113 Dell Embedded System Diagnostics ..................113 When To Use The Embedded System Diagnostics ....................113 Running The Embedded System Diagnostics ...........................114 System Diagnostic Controls 6 Jumpers And Connectors......................115 ..........................115...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators—Four 3.5 Inch Hard-Drive System Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.
  • Page 10 Item Indicator, Button, or Icon Description Connector LCD menu buttons Allows you to navigate the control panel LCD menu. LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
  • Page 11 Item Indicator, Button, or Icon Description Connector System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again.

  • Page 12: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

  • Page 13: Home Screen

    • The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select, Left, or Right button on the LCD panel. • The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other tools.

  • Page 14: View Menu

    Option Description iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL.
  • Page 15 Health indicator Condition Corrective Action The indicator blinks See the System Event Log or system messages for the specific issue. amber if the system Invalid memory configurations can cause the system to halt at is on or in standby, startup without any video output. See Getting Help.

  • Page 16: Hard-Drive Indicator Patterns

    Memory indicator Condition Corrective Action The indicator blinks See the system event log or system messages for the location of the amber if a memory failed memory. Reinstall the memory device. If the problem persists, error occurs. Getting Help. PCIe indicator Condition Corrective Action The indicator blinks...

  • Page 17: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time. Blinks green, amber, Predicted drive failure and off Blinks amber four Drive failed...
  • Page 18 Item Indicator, Button, or Icon Description Connector Serial connector Allows you to connect a serial device to the system. PCIe expansion card slot 2 Allows you to connect a full-height PCI Express expansion card. Video connector Allows you to connect a VGA display to the system. Ethernet connectors (2) Two integrated 10/100/1000 Mbps NIC connector.

  • Page 19: Nic Indicator Codes

    NIC Indicator Codes Figure 8. NIC Indicator 1. link indicator 2. activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). green Link indicator is The NIC is connected to a valid network at less than its maximum port speed.

  • Page 20: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/ support/manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...

  • Page 21: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 22: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 23: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 24: Memory Settings Screen

    Menu Item Description System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Displays the contact information of the system manufacturer. Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system.
  • Page 25 Menu Item Description Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor between the sockets or work in normal mode for NUMA. By default, the Alternate RTID Transaction ID) (Requestor Transaction ID) Setting is set to Disabled. Setting Virtualization Allows you to enable or disable the additional hardware capabilities provided for virtualization.

  • Page 26: Sata Settings Screen

    SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode. Port A Auto enables BIOS support for the device attached to SATA port A. By default, Port A is set to Auto.

  • Page 27: Integrated Devices Screen

    Integrated Devices Screen Menu Item Description Integrated RAID Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller Controller option is set to Enabled. User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports.

  • Page 28: Serial Communications Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 29: System Security Screen

    Menu Item Description Allows you to enable or disable the processor to switch to a minimum performance state when it is idle. By default, the C1E option is set to Enabled. C States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option is set to Enabled.

  • Page 30: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 31: System And Setup Password Features

    System And Setup Password Features You can create a system password and a setup password to secure your system. To enable creation of the system and setup password, the password jumper must be set to enabled. For more information on the password jumper settings, see System Board Jumper Settings.

  • Page 32: Deleting Or Changing An Existing Setup Password

    Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password.

  • Page 33: Entering The Uefi Boot Manager

    If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered. The following options are exceptions: •...

  • Page 34: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...

  • Page 35: Entering The Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at dell.com/support/manuals. Entering The iDRAC Settings Utility Turn on or restart the managed system.

  • Page 37: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel Hook the right end of the bezel onto the chassis.

  • Page 38: Removing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 40 Figure 12. Inside the System—With Redundant Power Supplies 1. power distribution board shroud 9. DIMMs (6) 2. cooling shroud 10. cooling fans (5) 3. power supplies (2) 11. hard drives (8) 4. integrated storage controller card 12. control-panel board 5. expansion-card riser 2 13.

  • Page 41: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 42: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: System Memory

    When firmly seated, the memory socket numbers marked on the cooling shroud align with the respective memory sockets. Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Memory Your system supports DDR3 unbuffered ECC DIMMs (ECC UDIMMs) and registered DIMMs (RDIMMs). It supports DDR3 and DDR3L voltage specifications.
  • Page 44 Figure 15. Memory Socket Locations Memory channels are organized as follows: channel 0: memory sockets A1 and A4 channel 1: memory sockets A2 and A5 channel 2: memory sockets A3 and A6 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Operating Frequency (in MT/s)

  • Page 45: General Memory Module Installation Guidelines

    DIMM Type DIMMs Operating Frequency (in MT/s) Maximum DIMM Rank/ Populated/ Channel Channel 1.5 V 1.35 V 1600, 1333, 1066, and 800 1333, 1066, and 800 Dual rank 1066 and 800 1066 and 800 Quad rank General Memory Module Installation Guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting, hanging during memory configuration, or operating with reduced memory.

  • Page 46: Sample Memory Configurations

    Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank and the failed rank is disabled. With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel.

  • Page 47: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Hard Drives

    NOTE: Retain removed memory-module blank(s) for future use. CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.

  • Page 50: Removing A 2.5 Inch Hard-Drive Blank

    Removing A 2.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed. If installed, remove the front bezel. Press the release button and slide the hard-drive blank out until it is free of the hard-drive slot. Figure 17.

  • Page 51: Installing A 3.5 Inch Hard-Drive Blank

    Figure 18. Removing and Installing a 3.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 3.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel.

  • Page 52: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Removing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Installing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Installing A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 56 Figure 22. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier 1. hard-drive carrier 2. screws (4) 3. hard drive 4. screw holes (4)
  • Page 57 Figure 23. Removing and Installing a Hard-Drive Adapter With a 2.5 Inch Hot-Swap Hard Drive Into a 3.5 Inch Hard-Drive Carrier 1. hard-drive carrier 2. screws (5) 3. 3.5 inch hard-drive adapter 4. 2.5 inch hard drive...

  • Page 58: Installing A Hard Drive Or A Hard-Drive Adapter Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Installing The Optical Drive In Hot-Swappable Hard-Drive Systems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing The Optical Drive In Cabled Hard-Drive Systems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Expansion Card Installation Guidelines

    Expansion Card Installation Guidelines Your system supports two PCI Express expansion cards. The following PCI Express Generation 2 and 3 expansion cards are supported. Table 2. Supported Expansion Cards Riser PCIe Slot Generation Height Length Link Slot Width Width Low Profile Half Length Standard Height Half Length...

  • Page 66: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Idrac Ports Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Installing The Idrac Ports Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 77 Figure 37. Removing and Installing the Processor Heat Sink 1. retention sockets (4) 2. heat sink 3. retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and out from under the tab.

  • Page 78: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Power Supplies

    WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 80: Removing A Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Installing A Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Installing A Non-Redundant Power Supply

    Figure 40. Removing and Installing a Non-Redundant Power Supply 1. power supply 5. standoff 2. screw 6. SATA power cable 3. 24-pin power cable 4. 8-pin power cable Installing A Non-Redundant Power Supply NOTE: A hot-swappable non-redundant power supply must be installed in Slot 1 of the power supply bay. Open the system.

  • Page 83: Removing The Power Supply Blank

    Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.

  • Page 84: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Removing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 86 Figure 45. Removing and Installing the Four Hard-Drive Backplane 1. release tabs (2) 2. hard-drive backplane 3. guide pins (2) 4. chassis hooks (4)
  • Page 87 Figure 46. Cabling Diagram—Four Hard-Drive Backplane 1. system board 6. power cable connector 2. hard-drive backplane 7. cable routing latch 3. SAS cable connector 8. power distribution board 4. cable routing guide 9. cable retention latch 5. signal cable connector Figure 47.
  • Page 88 Figure 48. Rear View of the Eight Hard-Drive Backplane 1. SAS B connector 2. SAS A connector 3. backplane power connector 4. backplane signal connector Figure 49. Removing and Installing the Eight Hard-Drive Backplane 1. hard-drive backplane 2. release tabs (2) 3.

  • Page 89: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Removing The Control-Panel Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 93 Figure 53. Removing and Installing the Control-Panel Module—3.5 Inch Cabled Hard Drive System 1. control-panel module 5. control panel 2. control-panel module screws (2) 6. LED-panel screws (2) 3. control-panel module connector cable 7. LED panel 4. USB connector cable...
  • Page 94 Figure 54. Removing and Installing the Control-Panel Module—3.5 Inch Hot-Pluggable Hard Drive System 1. control-panel module 2. screws (2) 3. control-panel module connector cable 4. USB connector cable 5. control panel...

  • Page 95: Installing The Control-Panel Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Installing The Vga Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Installing The Power Distribution Board Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Installing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 102 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide under 10. Import your new or existing iDRAC Enterprise license. For more information, see the Software → Systems Management → Dell Remote Access Controllers,at support.dell.com/manuals.

  • Page 103: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 114: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 115: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 4. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6).

  • Page 116: System Board Connectors

    System Board Connectors Figure 60. System Board Jumpers and Connectors Item Connector Description INT_STORAGE Integrated storage controller card connector ID_BTN System identification button CMA_JACK System identification connector USB 2 USB connector USB 1 USB connector IO_RISER2 Riser 2 connector NIC 2 Ethernet connector NIC 1 Ethernet connector...

  • Page 117: Disabling A Forgotten Password

    Item Connector Description PWR_CONN_1 Power connector Fan2 Cooling fan connector A1, A4, A2, A5, A3, A6 Memory module sockets BP_SIG Backplane signal connector PWR_CONN_2 Power connector CPU1 Processor socket PDB_CONN Power distribution board connector BATTERY Battery connector CTRL_PNL_MB Control panel interface connector SATA_A-D SAS connector SATA_E...

  • Page 119: Technical Specifications

    Up to four 2.5 inch hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard drives NOTE: Four hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at support.dell.com/manuals.
  • Page 120 Drives Eight hard-drive systems Up to eight 2.5 inch, hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard drives Optical drive Four hard-drive systems One optional slim SATA DV-DROM or DVD+/-RW drive NOTE: DVD devices are data only. Eight hard-drive systems One optional ultra slim SATA DV-DROM or DVD+/-RW drive...
  • Page 121 • Allow processor performance degrade. • Non-redundant power supplies are not supported. • Non Dell qualified peripheral cards and/or peripheral cards are not supported. Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and 20 °C/h (36 °F/h)
  • Page 122 Environmental Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Maximum Vibration Operating 0.26 G at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 G at 10 Hz to 500 Hz for 15 min (all six sides tested).
  • Page 123 Environmental NOTE: Applies to data center and non-data center • Residual dust present in the air must have a deliquescent point less than 60% relative environments. humidity. Gaseous Contamination NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity. Copper Coupon Corrosion Rate <300 Å/month per Class G1 as defined by ANSI/ ISA71.04-1985.

  • Page 125: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 126 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 127 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
  • Page 128 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
  • Page 129 Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected.
  • Page 130 Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
  • Page 131 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 132 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 133 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
  • Page 134 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
  • Page 135 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
  • Page 136 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
  • Page 137 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
  • Page 138 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
  • Page 139 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
  • Page 140 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.

  • Page 141: Warning Messages

    Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 143: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

This manual is also suitable for:

Poweredge r420Poweredge r320

Table of Contents