Page 1 HP Omnibook 500 (FA) Corporate Evaluator’s Guide...
Page 2 This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 3: Important Safety Information
Important Safety Information CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect a modem to the telephone wall jack. When using your computer with a telephone connection, always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons: •...
Page 4 Hewlett-Packard. TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.
Page 5 HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company. All Rights Reserved. Customer further agrees that Software is delivered and licensed as “Commercial computer software”...
Page 7: Table Of Contents
Contents Getting Started with Your HP Notebook ..............13 Taking Inventory......................14 What’s in the Box?....................14 To buy accessories ....................15 To find more information..................15 Identifying Parts of the Computer................16 Front View ......................16 Back View......................17 Bottom View ......................
Page 8 To lock the hard disk drive..................46 Working in Comfort with a Notebook PC ..............47 Taking Care of Your Computer .................. 49 To protect your hard disk drive ................49 To maintain your computer ................... 49 To safeguard your data..................50 To extend the life of the display................
Page 9 To replace a plug-in module.................. 86 To insert or remove a CD or DVD ................ 89 To play DVD movies .................... 90 To create or copy CDs................... 91 Connecting PC Cards....................92 To insert or remove a PC Card................92 Connecting External Devices..................
Page 10 To install 3Com 10/100 Mini PCI Ethernet adapter support....... 125 To install wireless LAN adapter support............. 125 To install pointing stick support................126 To install Hewlett-Packard Configuration Interface (HPCI) and HP display settings ........................ 127 To install the Intel® SpeedStep™ Technology Applet........128 To install infrared support ...................
Page 11 Getting Assistance for Your Computer..............202 To get help from the web ..................202 To contact HP for support or service..............203 To receive repair service ..................205 To prepare your computer for shipment.............. 205 Hewlett-Packard Limited Warranty Statement ............206 Corporate Evaluator’s Guide...
Page 12 Reference Information ....................209 Hardware Specifications ................... 210 Modem Reference Information................. 214 Modem Reference (3Com, US Robotics)............214 Safety Information ....................219 Power Cords......................219 Ergonomics ......................220 Battery Safety...................... 220 Laser Safety......................221 LED Safety......................221 Exposure to Radio Frequency Radiation............. 222 Regulatory Information.....................
Page 13: Getting Started With Your Hp Notebook
Getting Started with Your HP Notebook Corporate Evaluator’s Guide...
Page 14: Taking Inventory
Congratulations! Your notebook computer sets a new standard in personal computing. Although compact and easy to carry, your computer is made with the quality and attention to detail that are the hallmark of Hewlett-Packard. Your computer has several features that make it convenient to use: •...
Page 15: To Buy Accessories
Getting Started with Your HP Notebook Taking Inventory To buy accessories You can buy accessories for your computer online. For the latest accessories and options, visit the HP Notebook web site (www.hp.com/notebooks). HP currently offers plug-in modules and other accessories, such as the following: •...
Page 16: Identifying Parts Of The Computer
Getting Started with Your HP Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Wireless on-off button and indicator light 9. Main status lights: power mode, hard disk activity, (on certain models). main battery charge. 2.
Page 17: Back View
Getting Started with Your HP Notebook Identifying Parts of the Computer Back View 18. Universal serial bus ports (USB). 22. LAN port (on certain models). 19. Infrared port (on certain models). 23. AC adapter jack. 20. External monitor port. 24. Kensington lock slot (security connector). 21.
Page 18: Bottom View
Getting Started with Your HP Notebook Identifying Parts of the Computer Bottom View 26. Hard disk drive retaining screw. 29. Main battery. 27. RAM cover. 30. Main battery latch. 28. Docking port. Corporate Evaluator’s Guide...
Page 19: Status Lights
Getting Started with Your HP Notebook Identifying Parts of the Computer Status Lights The main status lights report power and battery status and drive activity. 1. Power mode. • On: the computer is on (even if the display is off). •...
Page 20 Getting Started with Your HP Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active (Fn+F9). (The Keypad Lock must also be on to use the embedded keypad.) 3.
Page 21: Expansion Base - Front
Getting Started with Your HP Notebook Identifying Parts of the Computer Expansion Base – Front 1. Docking connector. 8. CD player controls: previous track, play/pause, stop, next track, volume. 2. Status panel. 9. Right plug-in module bay. Used with CD player 3.
Page 22: Expansion Base - Back
Getting Started with Your HP Notebook Identifying Parts of the Computer Expansion Base – Back 15. Universal serial bus ports (USB). 20. PS/2 mouse port. 16. S-video (TV out) port. 21. PS/2 keyboard port. 17. Serial port (COM1). 22. LAN port (works only if the computer has a built-in LAN port).
Page 23: Setting Up Your Computer
Getting Started with Your HP Notebook Setting Up Your Computer Setting Up Your Computer WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library, or visit our ergonomics web site, www.hp.com/ergo.
Page 24 Getting Started with Your HP Notebook Setting Up Your Computer 2. Insert the front end of the battery into the battery compartment on the bottom of the computer, then press the back end in until it clicks into place. To remove the battery 1.
Page 25: Step 2: Connect Ac Power
Getting Started with Your HP Notebook Setting Up Your Computer Step 2: Connect AC power CAUTION Use only the HP AC adapter included with your computer (or other approved adapter). Using any other AC adapter could damage the computer and may void your warranty (see the warranty statement in this manual).
Page 26: Step 3: Connect A Phone Line
Getting Started with Your HP Notebook Setting Up Your Computer Step 3: Connect a phone line If your computer does not include a built-in modem, you can skip this step. Also, if you prefer, you can instead connect to a PC Card modem or an external modem. 1.
Page 27: Step 4: Turn On The Computer
Getting Started with Your HP Notebook Setting Up Your Computer Step 4: Turn on the computer • Press the blue sleep button above the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power.
Page 28: Step 6: Register Your Notebook
Registering your computer does the following: • Records your ownership of the computer with Hewlett-Packard and provides access to service, support, and information. • Records your ownership of the Windows 98 or XP operating system with Microsoft.
Page 29: What To Do Next
Getting Started with Your HP Notebook Setting Up Your Computer What to do next Here are a few things you may want to try at this point: • If you’re not familiar with the version of Windows installed on your computer, click Start, Help (Windows 98 or 2000) or Start, Tour Windows XP, or check the Windows manual to discover what’s new.
Page 30: To Connect The Floppy Disk Drive
Getting Started with Your HP Notebook Setting Up Your Computer To connect the floppy disk drive If you don’t have an expansion base, you can connect the floppy disk drive to a USB port. • Connect the F2101A USB floppy cable directly to the floppy drive and to the USB port.
Page 31: Basic Operation
Basic Operation Corporate Evaluator’s Guide...
Page 32: Operating Your Computer
Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its blue sleep button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. To turn the computer on and off Power mode To enter this mode...
Page 33: To Reset The Computer
Basic Operation Operating Your Computer To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. •...
Page 34: To Change The Boot Device
Basic Operation Operating Your Computer To change the boot device The computer normally boots from its internal hard disk. You can also boot the computer from a floppy disk drive connected to a USB port, an external drive in an expansion base module bay, or an internal network interface card (NIC).
Page 35 Basic Operation Operating Your Computer You can use Mouse in Control Panel to customize the operation of your computer’s pointing stick: you can change the left, right, and scroll button actions, double-click speed, pointer speed, and more. Moving and selecting 1.
Page 36: To Use The Fn Hot Keys
Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys.
Page 37: To Use The One-Touch Buttons
Basic Operation Operating Your Computer To use the One-Touch buttons Your computer includes two One-Touch buttons that can start any application or open a document or web site with a single press. • Press the One-Touch button to open the corresponding application, document, or web site.
Page 38: To Use The Windows And Applications Keys
Basic Operation Operating Your Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you right-click while pointing at the application.
Page 39: To Use The Alt Gr Key
–or– • Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98 or 2000), or Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings (Windows XP). You have the option of adding a display settings icon in the taskbar for quick access.
Page 40: To Adjust The Volume
Basic Operation Operating Your Computer Using an external monitor If you want, you can attach an external monitor to your computer. See “To use an external monitor“ on page 97. To adjust the volume From the computer • To increase the volume, press the rear half of the volume control on the right side of the computer.
Page 41: To Change Computer Settings For A Presentation
HP Presentation Ready automatically returns your computer to its normal settings. To prepare for the presentation 1. Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Presentation Ready, Configure. –or– Click the HP Presentation Ready icon in the taskbar (if present), then click Configure.
Page 42: To Use A Multimedia Expansion Base
Basic Operation Operating Your Computer To use a multimedia expansion base The multimedia expansion base provides connections for peripheral devices that you can leave in place whenever you remove the computer from your desk. Instead of disconnecting and reconnecting the devices, you can simply undock and dock the computer.
Page 43: Securing Your Computer
Basic Operation Securing Your Computer Securing Your Computer To set up password protection You can protect your computer from access by another user when you set up password protection, which is available through Windows and through the BIOS Setup utility. For complete protection, set passwords in Windows and through BIOS Setup.
Page 44: To Attach A Security Cable
Basic Operation Securing Your Computer Windows XP 1. Click Start, Control Panel, User Accounts, then select your account. 2. Click Create a Password, then set the password. 3. Click Start, Control Panel, Performance and Maintenance, Power Options. 4. On the Advanced tab, select the option to prompt for a password when the computer leaves Standby mode.
Page 45: To Protect Against Viruses
Basic Operation Securing Your Computer The expansion base also includes a security connector. When the expansion base is secured in this way, you will not be able to use the emergency undock latch. To further prevent the computer from being undocked while the expansion base is secured, add a password for undocking—see “To run the BIOS Setup utility“...
Page 46: To Lock The Hard Disk Drive
Basic Operation Securing Your Computer To lock the hard disk drive The computer enables you to lock its internal hard disk drive to help keep your information secure. Hard disk drive lock does not protect a second hard disk drive installed in an expansion base module bay.
Page 47: Working In Comfort With A Notebook Pc
Basic Operation Working in Comfort with a Notebook PC Working in Comfort with a Notebook PC WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For more information about reducing your risk, visit our ergonomics web site at www.hp.com/ergo—or see Working in Comfort in the online HP Library.
Page 48 Basic Operation Working in Comfort with a Notebook PC Using Your Mobile Computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.
Page 49: Taking Care Of Your Computer
Basic Operation Taking Care of Your Computer Taking Care of Your Computer Use the following recommendations to maintain your computer during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.
Page 50: To Safeguard Your Data
Basic Operation Taking Care of Your Computer To safeguard your data • Do not use the pointing stick or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, tape, CD-R, or network drives. •...
Page 51: To Clean Your Computer
Basic Operation Taking Care of Your Computer To clean your computer • You can clean the computer with a soft cloth dampened with clean water or with water containing a mild detergent. Do not use an excessively wet cloth, and take care to keep water out of the case.
Page 53: Batteries And Power Management
Batteries and Power Management Corporate Evaluator’s Guide...
Page 54: Managing Power Consumption
Batteries and Power Management Managing Power Consumption Managing Power Consumption When you’re running your computer on battery power, you will want to maximize operating time without compromising performance. Your computer is designed to help you reduce power consumption and extend battery life without needing to turn it off. •...
Page 55 Batteries and Power Management Managing Power Consumption CAUTION Make a habit of saving your work before allowing your computer to enter Standby mode. If power is interrupted while the computer is in Standby mode, any information that was not saved will be lost. The computer can also enter Hibernate mode if battery power reaches a critically low level.
Page 56 Batteries and Power Management Managing Power Consumption Managing CPU power If your computer contains a multispeed processor with Intel SpeedStep Technology, the taskbar in Windows 98 or 2000 contains an Intel SpeedStep Technology icon. This feature enables the processor to automatically switch to lower, power-saving speeds or to higher-performance speeds according to its workload and power source.
Page 57: To Manage Power Manually
Batteries and Power Management Managing Power Consumption To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you can also put it into any of the following three modes whenever you need to. Power mode Does this…...
Page 58: Using Battery Power
Batteries and Power Management Using Battery Power Using Battery Power To check battery status The computer contains one battery: the main battery. An expansion base can contain one or two secondary batteries in the module bays. From the battery charge light The main battery charge light on the front of the computer shows whether the computer’s main battery is charging or fully charged—see “Status Lights“...
Page 59: To Respond To A Low-Battery Warning
Batteries and Power Management Using Battery Power On the battery 1. Remove the battery from the computer (see “Step 1: Install the battery“ on page 23) or from the expansion base. 2. Press the contact pad on the back of the battery. The number of lights that turn on indicates the remaining charge (each light represents 20% of a full charge).
Page 60: To Use Additional Batteries
Batteries and Power Management Using Battery Power To get the longest operating time, wait until the battery’s charge is below 50% before recharging, then charge it fully (100%). Charging can take up to approximately 2 hours. You can continue working while the battery charges. A fully charged battery can operate the computer for up to approximately 4 hours, depending on your computer’s model, power management settings, and level of use.
Page 61: To Maximize Processor Speed
Batteries and Power Management Using Battery Power • If you work with an application that uses the serial port or an I/O PC Card, exit the application when you finish using it. • Install another battery—see “To use additional batteries“ on page 60. •...
Page 63: Modem And Network Connections
Modem and Network Connections Corporate Evaluator’s Guide...
Page 64: Using The Modem
Modem and Network Connections Using the Modem Using the Modem If your computer has a modem port, you can connect your modem to a telephone line and communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your computer to send and receive faxes. Your computer contains several software programs that work with your modem: •...
Page 65 Modem and Network Connections Using the Modem 2. Connect the telephone cord to the built-in modem. 3. Plug the other end of the phone cord into a telephone jack. If the plug on the phone cord doesn’t fit the jack, you may need to use an adapter. 4.
Page 66: To Connect To The Internet
Signing up with an Internet Service Provider Before you can connect to the Internet, you need to set up an account with an Internet Service Provider (ISP). In some countries, Hewlett-Packard provides easy Internet signup so that you can connect quickly to an ISP.
Page 67: To Disconnect From The Internet
Modem and Network Connections Using the Modem For Windows 98 or 2000, when you are successfully connected to the Internet, you’ll see a connect icon (two connected computers) in the taskbar. For Windows XP, to display an icon for your connection, open Network Connections in Control Panel, right-click the connection, select Properties, and select the icon option.
Page 68: To Change Your Modem Settings
Modem and Network Connections Using the Modem To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.
Page 69: To Send And Receive E-Mail
Modem and Network Connections Using the Modem To send and receive e-mail Sending and receiving e-mail requires an e-mail account with an Internet Service Provider or with your company’s communications system. If you are using AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (included with your computer) or an e-mail system of your choice.
Page 70: To Send And Receive Faxes (Windows 98)
Modem and Network Connections Using the Modem To send and receive faxes (Windows 98) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Page 71: To Send And Receive Faxes (Windows 2000)
Modem and Network Connections Using the Modem To send and receive faxes (Windows 2000) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Page 72: To Send And Receive Faxes (Windows Xp)
Modem and Network Connections Using the Modem To send and receive faxes (Windows XP) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Page 73: Connecting To A Lan
Modem and Network Connections Connecting to a LAN Connecting to a LAN Connecting to a local area network (LAN) gives you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN Important If your computer does not have a LAN port, the LAN port on an expansion base will not...
Page 74: Making Wireless Connections
Modem and Network Connections Making Wireless Connections Making Wireless Connections If your computer includes a wireless on-off button—located at the top of the computer’s display—you can connect by radio to a wireless local area network (LAN) and access computers and other resources on the network. A wireless network provides all the functions of a typical “wired”...
Page 75 Modem and Network Connections Making Wireless Connections 3. If the computers use encrypted communication, use the Encryption tab to set the following parameters, which must be identical for all computers connecting to each other: • Encryption: 64-bit or 128-bit. • Key: see the hint below. The computers automatically connect whenever they’re within range of each other and wireless communication is turned on—see “To turn wireless communication on and off,”...
Page 76: To Prepare For Connections (Windows Xp)
Modem and Network Connections Making Wireless Connections Hint If you are connecting to an access point or computer that is using Lucent/Agere-based software, you must set up compatible encryption on your computer. You can use the same hexadecimal encryption key on all units. If you know only the Lucent/Agere passphrase, you must convert it to the corresponding hexadecimal key.
Page 77: To Turn Wireless Communication On And Off
Modem and Network Connections Making Wireless Connections Hint If you are connecting to non-Windows XP access points or computers that are using software from different manufacturers, you must set up compatible encryption on your computer. You can use the same hexadecimal encryption key on all units. If you know only an ASCII passphrase, you should convert it to the corresponding hexadecimal key.
Page 78 Modem and Network Connections Making Wireless Connections 2. The wireless indicator light is lit whenever the wireless function is on. If the indicator isn’t lit, do one of the following: Press the wireless on-off button. –or– Click the wireless link icon in the taskbar (if present) and select Wireless Radio On. If you’re within range of your wireless network, your computer automatically connects.
Page 79: Add-On Devices
Add-On Devices Corporate Evaluator’s Guide...
Page 80: Using An Expansion Base
Add-On Devices Using an Expansion Base Using an Expansion Base The multimedia expansion base enhances your computer’s capabilities as a portable computer system. It provides space for additional drives and batteries, as well as expanded multimedia performance. The expansion base also makes your computer more convenient for desktop use. By making a single connection—docking your computer into the base—you get easy access to these devices: •...
Page 81 Add-On Devices Using an Expansion Base 2. Insert the back of the computer into the expansion base so it’s held by the hooks at the back corners. Then lower the front end into the base. Press firmly near the center- front until it latches into the base.
Page 82: To Undock The Computer
Add-On Devices Using an Expansion Base To undock the computer 1. Important: close any files that reside on network drives or module drives in the expansion base. 2. Press the undock switch on the right side of the expansion base. –or–...
Page 83: To Play Audio Cds
Add-On Devices Using an Expansion Base Using the emergency undock latch If you cannot undock the computer using the undock switch or the Start menu, use the emergency undock latch on the right side of the expansion base. 1. If a security cable is attached to the expansion base, remove it. 2.
Page 84: To Use The Status Panel
Add-On Devices Using an Expansion Base 1. Multimedia power switch (and indicator light)—turns the CD player on and off. Works only when the computer is turned off, in Standby or Hibernate mode, or not docked. 2. Previous track. 3. Play/Pause. 4.
Page 85 Add-On Devices Using an Expansion Base • Percent charge remaining for the battery in the left bay (if present). • Percent charge remaining for the battery in the right bay (if present). AC power, battery indicators, and docking status are always shown. 1.
Page 86: Using Plug-In Modules
Add-On Devices Using Plug-In Modules Using Plug-In Modules You can use any compatible plug-in module with the multimedia expansion base’s module bays, such as: • CD-ROM, DVD, or similar drive. • Zip drive. • Second hard drive. • Floppy disk drive. •...
Page 87 Add-On Devices Using Plug-In Modules CAUTION Before disconnecting a CD-ROM drive, DVD drive, or any other type of drive, you must either stop the drive using the icon in the taskbar or shut down the computer—otherwise, you could lose data. Exception: for Windows 98, you MUST shut down the computer before connecting or disconnecting a hard disk drive.
Page 88 Add-On Devices Using Plug-In Modules 3. Press the button on the module release latch, and slide the latch toward the front of the expansion base. 4. Grasp the module and pull it out. 5. Slide the new plug-in module into the computer until it clicks into place. 6.
Page 89: To Insert Or Remove A Cd Or Dvd
Add-On Devices Using Plug-In Modules To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the computer is reading it. Otherwise, the computer could stop responding and you could lose data. Before opening the drive, press the Stop button to make sure the drive is not running.
Page 90: To Play Dvd Movies
Add-On Devices Using Plug-In Modules 3. Slide the tray back into the module to close it. If your expansion base loses power, or if you have removed the CD-ROM or DVD module from the base, you can manually open the drive to remove a CD. •...
Page 91: To Create Or Copy Cds
Add-On Devices Using Plug-In Modules To create or copy CDs If your computer came with a CD-RW drive, it also includes software that lets you copy or create CDs. Click Start, Programs (Windows 98 or 2000) or Start, All Programs, Multimedia, CD Writer (Windows XP)—if Adaptec Easy CD, Veritas CDRW, or RecordNow is not listed, do the following: •...
Page 92: Connecting Pc Cards
Add-On Devices Connecting PC Cards Connecting PC Cards The computer’s PC Card slot is available for expanding the computer’s data storage and communication capabilities. The computer supports standard Type II PC Cards (PCMCIA and CardBus). The slot also supports Zoomed Video, which allows a Zoomed Video card to show high- quality multimedia presentations.
Page 93 Add-On Devices Connecting PC Cards Removing a PC Card CAUTION Before removing a PC Card, you must use the PC Card, Eject Hardware, or Safely Remove Hardware icon in the taskbar, or else shut down the computer. Otherwise, you could lose data. 1.
Page 94: Connecting External Devices
Add-On Devices Connecting External Devices Connecting External Devices To identify connectors for external devices The diagrams below shows the connectors for external devices on the computer and expansion base. Note Before you connect any device, check its documentation to see if you need to make any settings or adjustments to the equipment before using it.
Page 95: To Connect A Printer Or Other Parallel Device
Add-On Devices Connecting External Devices Locating connectors on the expansion base 1. Universal serial bus (USB) ports. 2. S-video (TV out) port. 3. Serial port (COM1). 4. Parallel port (LPT1). 5. External monitor port. 6. PS/2 mouse port. 7. PS/2 keyboard port. 8.
Page 96: To Connect A Usb Device
Add-On Devices Connecting External Devices Note To use hot keys from an external PS/2 keyboard, substitute left CTRL+left ALT for the computer Fn key. For example, to access Fn+F12, press left CTRL+left ALT+F12. External PS/2 keyboards support only Fn+F5, Fn+F7, and Fn+F1. USB keyboards do not support Fn hot keys.
Page 97: To Use An External Monitor
–or– Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98 or 2000), or Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings (Windows XP). You can also add a display settings icon in the taskbar for quick access.
Page 98 Add-On Devices Connecting External Devices • If you need to use both displays at once, press Fn+F5 repeatedly until the image shows on both displays. However, by default, the image is limited by the internal display to 1024 × 768 pixels, so at a higher resolution you will see only part of the desktop on both displays.
Page 99: To Use A Tv Set As A Monitor
Add-On Devices Connecting External Devices Changing display actions You can use the BIOS Setup utility to change certain display behaviors, such as stretching the image to fill the screen at lower resolutions. See “To run the BIOS Setup utility“ on page 189. To use a TV set as a monitor You can connect a television set or other video device to your computer to use as a display.
Page 100: To Connect A Serial Device
Add-On Devices Connecting External Devices To connect a serial device The expansion base includes a standard 9-pin serial port that you can use to connect devices such as external modems and fax modems. If needed, you can set the serial port’s address in the BIOS Setup utility.
Page 101 Add-On Devices Connecting External Devices 3. Windows 98: double-click Infrared and disable communications. Windows 2000: double-click Wireless Link and disable the hardware. Windows XP: click Wireless Link. On the Hardware tab click Properties, and disable the device in the pull-down menu. Printing to an infrared printer •...
Page 102: Installing Additional Ram
Add-On Devices Installing Additional RAM Installing Additional RAM Your computer has no memory (RAM) built in, but has two slots for RAM modules: the system RAM slot beneath the keyboard (which contains a module installed at the factory), and an expansion slot on the bottom of the unit. You can use both of these slots to expand your unit’s RAM.
Page 103: To Remove A Ram Expansion Module
Add-On Devices Installing Additional RAM 4. Carefully insert the edge of the RAM module into the connector at about a 30° angle until it is fully seated. Then press down on both sides until the latches snap closed. 5. Replace the cover. 6.
Page 104: To Replace The System Ram Module
Add-On Devices Installing Additional RAM 3. Turn the unit upside down, remove the screw holding the RAM cover, and remove the cover. 4. Release the two latches at the sides of the RAM module, so the free edge of the module pops up.
Page 105 Add-On Devices Installing Additional RAM 4. Remove the plastic panel above the keyboard (containing the power button and keyboard status lights). Pry the right end of the panel up with a small, flat-blade screwdriver, then lift the end until the panel unsnaps above the F12 key. Slide the panel slightly to the right and lift it out.
Page 106 Add-On Devices Installing Additional RAM 6. Raise the top edge of the keyboard slightly, then slide it back about 1 cm (1/2 in) and fold it onto the front of the case. WARNING Do not touch the metal surfaces inside the computer until they have cooled off. They could be very hot if the computer was running recently.
Page 107: Replacing The Hard Disk Drive
Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter, if present, and remove the battery. 2. Turn the unit bottom side up and remove the hard drive retaining screw. 3.
Page 108: To Prepare A New Hard Disk Drive
Add-On Devices Replacing the Hard Disk Drive 2. Notice that the hard drive has a pin connector attachment at one end. Carefully remove this connector from the end of the drive. Work alternately at each end so that the connector slides off evenly without bending the connector pins. 3.
Page 109 Add-On Devices Replacing the Hard Disk Drive • To prepare a hard disk drive module in the expansion base, follow these steps: Windows 98 1. Install the hard drive module and reboot the computer. 2. Click Start, Run, and type fdisk. 3.
Page 111: Using Windows Xp
Using Windows XP Corporate Evaluator’s Guide...
Page 112: Installing Retail Windows Xp
Using Windows XP Installing Retail Windows XP Installing Retail Windows XP Windows XP may come factory installed on your HP notebook. The following procedure installs a retail version of Windows XP and configures the appropriate HP notebook- specific device drivers. This chapter describes how to: •...
Page 113: To Prepare For Software Installation
Recovery CD (you will reboot the computer before installing retail Windows XP, as described below). A diagnostic partition has now been created, and Hewlett-Packard’s hardware diagnostics software has been placed on this partition. To use this hardware diagnostics software in the future, press F10 during boot of the system.
Page 114 Using Windows XP Installing Retail Windows XP 6. Highlight your choice of file system, then press Enter. After formatting and copying files the HP notebook will reboot and continue installation. 7. Click Customize to change your Regional settings if needed, then click Next to continue.
Page 115: To Install Video (Ati) Support
Using Windows XP Installing Retail Windows XP To install video (ATI) support While Windows XP does contain the necessary drivers for the video hardware that is in your HP notebook, the capabilities will be limited unless the enhanced video driver is installed.
Page 116: To Install Trackpoint Support (Hp)
To install TrackPoint support (HP) While the TrackPoint will function with the default XP drivers you will lack the ability for special features and advanced configuration, Hewlett-Packard suggests these drivers are installed. 1. Click Start, then right-click My Computer and select Manage.
Page 117: To Install The Hp Display Settings And Configuration Interface (Hpci) Utility
BIOS. You can launch the display settings application by going to Start, All Programs, Accessories, Accessibility, HP Display Settings or Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings. HP Display Settings provides the following features: •...
Page 118: To Install Hp One-Touch Utility
Using Windows XP Installing Retail Windows XP To install HP One-Touch utility 1. Double-click \HP\PROGRAMS\ONETOUCH\SETUP.EXE from the Recovery CD. 2. Click OK in the “Installation” window, then click No (reboot the system later and continue to install drivers). To install the Java Virtual Machine Previous Microsoft operating systems had the Java Virtual Machine included, this is not the case with Windows XP.
Page 119: Using Windows 2000
Using Windows 2000 Corporate Evaluator’s Guide...
Page 120: Installing Retail Windows 2000
Using Windows 2000 Installing Retail Windows 2000 Installing Retail Windows 2000 Microsoft Windows 2000 Professional comes factory-installed on your HP notebook. The following procedure will install a retail version of Windows 2000 Professional. If you install a retail version of Windows 2000, you will need to manually install specific drivers on the HP notebook.
Page 121: To Prepare For Software Installation
7. When message “Hibernate partition successfully created” appears on screen, press the reset button on the notebook. A diagnostic partition has now been created, and Hewlett-Packard’s hardware diagnostics software has been placed on this partition. To use this hardware diagnostics software in the future, press F10 during boot of the system.
Page 122: To Install Retail Windows 2000 Professional
Using Windows 2000 Installing Retail Windows 2000 To install retail Windows 2000 Professional 1. Insert the Windows 2000 CD in the CD-ROM drive. 2. Turn on the HP notebook, press ESC when you see the HP Invent logo and select the CD-ROM/DVD as the boot device.
Page 123: To Install Video Support
Using Windows 2000 Installing Retail Windows 2000 To install video support The driver is located on the Recovery CD in the VIDEO subdirectory. To install or upgrade the video driver: 1. Run SETUP.EXE from the VIDEO subdirectory. 2. Follow the instructions on the screen to install the video driver. 3.
Page 124 Using Windows 2000 Installing Retail Windows 2000 If your notebook is equipped with only a telephone jack you have the 3Com V.90 MPCI Modem 556B Modem only card and should use the drivers found on the MODEM\PCIMODEM subdirectory on the HP Recovery CD. If your notebook is not equipped with a phone jack, then a modem was not supplied.
Page 125: To Install 3Com 10/100 Mini Pci Ethernet Adapter Support
Using Windows 2000 Installing Retail Windows 2000 To install 3Com 10/100 Mini PCI Ethernet adapter support The LAN drivers are contained in the LAN subdirectory. To install the driver: 1. Make sure that the 3Com network adapter is connected to the network. 2.
Page 126: To Install Pointing Stick Support
Using Windows 2000 Installing Retail Windows 2000 4. Click Uninstall and select OK to remove the USB device. 5. Go to the WIRELESS subdirectory in the Recovery CD and run the SETUP.EXE. 6. Click Next to continue the installation, click Yes to confirm the license agreement, click Finish to reboot the computer.
Page 127: To Install Hewlett-Packard Configuration Interface (Hpci) And Hp Display Settings
23. A “System Settings Changed” message should appear. Select “Yes” to restart the computer. If you don’t see this message, restart your computer by selecting “Shutdown” from the Start Menu. To install Hewlett-Packard Configuration Interface (HPCI) and HP display settings This driver is located on the Recovery CD in the HPCI subdirectory.
Page 128: To Install The Intel® Speedstep™ Technology Applet
These controls do not affect the external monitor or TV. • An icon in the taskbar for quick access to these controls. To install the Windows 2000 Hewlett-Packard Configuration Interface: 1. Run SETUP.EXE from the HPCI subdirectory on the Recovery CD.
Page 129: To Install The Onetouch Utility
Using Windows 2000 Installing Retail Windows 2000 6. Press F10 to save the changed values and continue reboot. 7. At the “Found New Hardware Wizard” screen, click Next. 8. Select “Display a list of the known drivers for this device so that I can choose a specific driver”...
Page 130: Windows 2000 Power Management
Using Windows 2000 Installing Retail Windows 2000 4. Windows will display the “Locate Driver Files” dialog. Select “Specify a location” and click Next. 5. Click Browse, and browse to the FLOPPY subdirectory. Select OK to continue. 6. Windows should inform you that it has found a driver for the device. Click Next to install the driver.
Page 131: Using Windows 98
Using Windows 98 Corporate Evaluator’s Guide...
Page 132: Installing Retail Windows 98 Second Edition
Using Windows 98 Installing Retail Windows 98 Second Edition Installing Retail Windows 98 Second Edition Windows 98 Second Edition comes factory-installed on your HP notebook. The following procedure installs a retail version of Windows 98 Second Edition. If you install a retail version of Windows 98 Second Edition, you need to manually install HP notebook-specific drivers.
Page 133: To Prepare For Software Installation
Using Windows 98 Installing Retail Windows 98 Second Edition Location: HP notebook Recovery CD in \HP\DRIVERS. All the directory references in this section will be relative to that path. Important: Before installing Windows 98 Second Edition please install the latest BIOS for your HP notebook.
Page 134 A hibernation partition and a C: partition has been created and formatted for you. Hewlett-Packard’s HW diagnostics software has been placed on the hibernation partition. To use this HW diagnostics software in the future, press F10 during boot of the system.
Page 135: To Install Retail Windows 98 Second Edition
Using Windows 98 Installing Retail Windows 98 Second Edition To install retail Windows 98 Second Edition 1. At the C: prompt, type \WINDOWS\OPTIONS\CABS\SETUP /IS 2. Click Continue on the “Windows 98 setup” screen. 3. Select “I accept the Agreement” at the “ Welcome to Windows 98 Setup” screen and click Next.
Page 136: To Install Video Support
Using Windows 98 Installing Retail Windows 98 Second Edition To install video support The video driver is contained in the VIDEO subdirectory on the HP Windows 98 Recovery CD. To install or upgrade the video driver: 1. Run SETUP.EXE from the VIDEO subdirectory. 2.
Page 137: To Install Modem Support
Using Windows 98 Installing Retail Windows 98 Second Edition To install modem support If you have an HP notebook equipped with an internal modem you will need to identify which modem was supplied in order to install the appropriate driver. Your HP notebook contains either a 3Com 56K V.90 Mini PCI Modem (combo) or 3Com V.90 MPCI Modem 556B (modem only).
Page 138: To Install 3Com 10/100 Mini Pci Ethernet Adapter Support
Using Windows 98 Installing Retail Windows 98 Second Edition 1. Open the Device Manager: Right-click on My Computer and select Properties, and then click the Device Manager tab. 2. Double-click PCI Communications Device. 3. Click the Driver tab and click Update Driver. Click Next. 4.
Page 139: To Install Wireless Lan Adapter Support
Using Windows 98 Installing Retail Windows 98 Second Edition To install wireless LAN adapter support Some notebooks are equipped with an 802.11b wireless LAN adapter. To check if you have such a configuration, review the notebook’s Reference guide for the location of the wireless on-off button.
Page 140: To Enable The Infrared Port
Using Windows 98 Installing Retail Windows 98 Second Edition 10. Click Next. 11. Another dialog box will appear asking what you would like Windows to do. Select the default “Search for the best driver for your device” and click Next to continue. 12.
Page 141: To Install The Intel® Speedstep™ Utility
Using Windows 98 Installing Retail Windows 98 Second Edition Follow these steps to reinstall the IR drivers: 1. Right-click on My Computer and select Properties. 2. Click Device Manager. 3. Double click on Infrared Devices. 4. Select Infrared Communication Device and click Remove. 5.
Page 142: To Install Usb Fdd Support
Using Windows 98 Installing Retail Windows 98 Second Edition To install USB FDD support The USB FDD drivers are in the FLOPPY subdirectory on the HP Windows 98 Recovery To install the USB FDD drivers: 1. Connect the USB floppy disk drive to the computer. 2.
Page 143: To Install Software Patches
Using Windows 98 Installing Retail Windows 98 Second Edition To install software patches This patch fix miscellaneous shutdown/suspend/resume issues. 1. Double-click on 4756US8.EXE in the QFE\SHUTDOWN subdirectory. 2. Click Yes to install the Windows 98 SE Q239887 Update. 3. Click Yes to accept agreement. Patch will install. 4.
Page 145: Using Windows Nt 4.0
Using Windows NT 4.0 Corporate Evaluator’s Guide...
Page 146: Installing Retail Windows Nt 4.0
Using Windows NT 4.0 Installing Retail Windows NT 4.0 Installing Retail Windows NT 4.0 To install retail Windows NT 4.0 and Service Pack 6a The following procedure installs a retail version of Windows NT 4.0 and configures the appropriate device drivers. It is also recommended to use Service Pack 6a.
Page 147: Requirements
Using Windows NT 4.0 Installing Retail Windows NT 4.0 • Install IDE support. • Install pointing stick support. • Install modem support. • Install 3Com 10/100 Mini PCI Ethernet adapter support. • Install mobile enhancements. • Install the 3Com Power Management TDI service. •...
Page 148: To Prepare For Software Installation
Using Windows NT 4.0 Installing Retail Windows NT 4.0 To prepare for software installation You must repartition and format your hard disk before installing retail Windows NT 4.0. The HP notebook Windows 98/2000 image uses a FAT32 partition. Windows NT 4.0 does not support FAT32.
Page 149 Using Windows NT 4.0 Installing Retail Windows NT 4.0 Now, to install Windows NT 4.0 perform the following instructions: 1. Turn on the HP notebook. Insert the Windows NT 4.0 startup (boot) disk #1 in the disk drive and the Windows NT 4.0 Workstation CD in the CD-ROM drive. 2.
Page 150 Using Windows NT 4.0 Installing Retail Windows NT 4.0 21. When prompted, remove Windows startup disk #3 and insert the CMD CSA-64xx IDE Driver diskette. 22. Press Enter to continue loading the CMD CSA-64xx IDE driver. 23. Setup will copy files to the hard drive. 24.
Page 151: To Install Service Pack 6A For Retail Windows Nt 4.0
Using Windows NT 4.0 Installing Retail Windows NT 4.0 HP strongly recommends copying the \I386 Windows NT 4.0 installation directory as well as the NT4 driver directory to your hard drive: • Copy the I386 directory on the Windows NT Workstation CD to the root of the notebook hard drive.
Page 152: To Install Audio Support
Using Windows NT 4.0 Installing Retail Windows NT 4.0 To install audio support If you have installed retail Windows NT 4.0 you need to install the audio drivers. The audio drivers are contained in the AUDIO subdirectory. To install or upgrade the audio driver: 1.
Page 153: To Install Pointing Stick Support
Using Windows NT 4.0 Installing Retail Windows NT 4.0 11. The “Install Driver” dialog box will appear prompting for the path of the installation files. Specify the location of the INTELATA subdirectory as installation disk path when prompted to do so. 12.
Page 154: To Install Modem Support
Using Windows NT 4.0 Installing Retail Windows NT 4.0 10. Click OK. 11. Click Close on the Mouse Properties panel. 12. When prompted, restart your computer so the new settings will take effect. To install modem support If you have an HP notebook equipped with an internal modem you will need to identify which modem was supplied in order to install the appropriate driver.
Page 155: To Install 3Com 10/100 Mini Pci Ethernet Adapter Support
Using Windows NT 4.0 Installing Retail Windows NT 4.0 3. Select the default COM port when prompted and click OK. 4. The drivers will be installed after the system reboots. Note You will need to install the LAN driver separately if you did not install them during the initial Windows NT 4.0 installation.
Page 156 Using Windows NT 4.0 Installing Retail Windows NT 4.0 Driver installation with no networking installed Make sure you have copied the \I386 directory from the Windows NT 4.0 CD-ROM to your local hard-drive. If not, do it by NOW! Follow these steps to install the 3Com 10/100 Mini PCI Ethernet Adapter driver when networking has not been installed: 1.
Page 157 Using Windows NT 4.0 Installing Retail Windows NT 4.0 17. Provide your computer name and workgroup or domain name when prompted, click Next to continue 18. When the system displays “Networking has been installed on your computer”, click Finish. 19. When prompted to reboot the computer click Yes. 20.
Page 158: To Install Mobile Enhancements
Using Windows NT 4.0 Installing Retail Windows NT 4.0 2. Double-click the Network icon. 3. Select the Adapters tab. 4. Select 3Com 10/100 Mini PCI Ethernet Adapter. 5. Click Update and provide the path to the updated driver. To uninstall the 3Com LAN driver Sometimes previous or unfinished installations leave problems that affect network adapter operation.
Page 159 Using Windows NT 4.0 Installing Retail Windows NT 4.0 Requirements • HP notebook with Windows NT 4.0 and Service Pack 3, 4 or 5 installed. • Windows NT 4.0 HP Notebook Mobile Enhancements. Location: http://www.hp.com/omnibook. • APM and PCCARD subdirectories. To install APM Phoenix APM adds the following capabilities to the HP notebook: •...
Page 160: To Install The 3Com Power Management Tdi Service
Using Windows NT 4.0 Installing Retail Windows NT 4.0 5. After reboot, click Next to run the PC Card Diagnostics. 6. Make sure there are no PC Cards installed in the HP notebook and click Next to start the Diagnostics. 7.
Page 161: To Install The Intel® Speedstep™ Technology Applet
Using Windows NT 4.0 Installing Retail Windows NT 4.0 3. Select the HKEY_LOCAL_MACHINE window and go to SYSTEM\CurrentControlSet\Services\Cdrom. 4. Double click on Autorun. 5. Enter 0 and click OK. 6. Close the Registry Editor and restart Windows NT 4.0. To install the Intel® SpeedStep™ Technology Applet If you’ve installed a retail version of Windows NT 4.0, you’ll need to install the Intel SpeedStep technology Applet if you have a dual-speed Pentium III processor.
Page 162: To Create Nt 4.0 Profiles For Docked And Undocked Configurations
Using Windows NT 4.0 Installing Retail Windows NT 4.0 To create NT 4.0 profiles for docked and undocked configurations Your HP notebook in now fully installed. You can now undock the notebook from the media slice. When you start Windows NT out of the notebook docking system you may receive errors concerning the CMD IDE driver.
Page 163: Troubleshooting And Maintenance
Troubleshooting and Maintenance Corporate Evaluator’s Guide...
Page 164: Troubleshooting Your Computer
• Test your computer by running the e-Diagtools test program—see “Testing the Hardware“ on page 187. • Contact your dealer or Hewlett-Packard—see “To contact HP for support or service“ on page 203. Please have your computer with you when you call.
Page 165: Cd And Dvd Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If sound does not record • Check the software controls for recording sound: click Start, Programs (or All Programs), Accessories, Multimedia (or Entertainment), Sound Recorder. • In Volume Control, click Options, Properties, and make sure the microphone is enabled in the recording controls.
Page 166 Troubleshooting and Maintenance Troubleshooting Your Computer If a DVD movie stops playing in the middle • You may have accidentally paused the DVD movie. Press the Play button to resume. • The DVD may be double-sided. Open the DVD tray, and read the text near the center hole of the disc.
Page 167: Display Problems
Troubleshooting and Maintenance Troubleshooting Your Computer • If you’re using both displays, the DVD image will not appear on any display set up as “secondary.” Open Display in Control Panel, click Advanced on the Settings tab, and change settings. If the computer can’t find Wordpad.exe after inserting a CD •...
Page 168: Expansion Base Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If an external display cannot use high resolutions • For Windows 98, use the default display type for the internal display: Default Monitor. If you change the display type, non-Plug-and-Play (non-DDC) external monitors will not be able to use resolutions higher than the resolution of the internal display.
Page 169: Hard Disk Drive Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If a port on the expansion base isn’t working • Make sure the computer is fully inserted into the expansion base. • Reset the expansion base—see “To reset the computer“ on page 33. If the operating system hangs when you dock or undock •...
Page 170: Heat Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If files are corrupted • For Windows 98, run the Scandisk surface scan to check the hard disk. From the Start menu, click Programs, Accessories, System Tools, Scandisk. • For Windows 2000 or XP, open My Computer, select the disk you want to scan, click File, Properties, and use the Tools tab.
Page 171: Keyboard And Pointing Device Problems
Troubleshooting and Maintenance Troubleshooting Your Computer • Check settings in the BIOS Setup utility: 1. Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. 2. When the HP logo appears, press F2 to enter BIOS Setup. 3. From the System Devices menu, make sure Infrared port is enabled and FIR mode is selected.
Page 172: Lan Problems
Troubleshooting and Maintenance Troubleshooting Your Computer • Suspend or shut down the computer before you attach the scroll mouse, so that it will be detected properly. • Test the keyboard and pointing stick with the e-Diagtools diagnostics—see “Testing the Hardware“ on page 187. If the embedded numeric keypad doesn’t work •...
Page 173 Troubleshooting and Maintenance Troubleshooting Your Computer • For Windows 98, open Network in Control Panel. Make sure you have the correct clients and protocols installed. • Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation.
Page 174: Memory Problems
Troubleshooting and Maintenance Troubleshooting Your Computer Memory problems If a message says you are out of memory • Make sure drive C is not running low on free space. • If you’re using Windows 98, use the Memory Troubleshooter in Windows Help: click Start, Help.
Page 175 Troubleshooting and Maintenance Troubleshooting Your Computer If the modem doesn’t dial or no dial tone is detected • Check all cables and connections. • Connect a standard telephone to the phone line and make sure the line is working. • Make sure someone else isn’t using the same phone line. •...
Page 176 Troubleshooting and Maintenance Troubleshooting Your Computer • Open the hardware Device Manager: click Start, Settings, Control Panel, System (Windows 98 or 2000) or Start, Control Panel, Performance and Maintenance, System (Windows XP). If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.
Page 177: Pc Card (Pcmcia) Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If the modem clicks repeatedly but doesn’t connect • Make sure you’re using an analog telephone line. You must not use a digital line. In a hotel, ask for a data line. • Check all cables and connections. PC card (PCMCIA) problems If the notebook doesn’t recognize a PC Card •...
Page 178: Performance Problems
Troubleshooting and Maintenance Troubleshooting Your Computer 2. Double-click Modem to list the current modem devices. 3. Double-click the internal modem, then select the option to disable the modem. If an I/O card stops communicating properly • Exit and restart the application. The card may have been reset if the computer suspended or turned off.
Page 179: Power And Battery Problems
Troubleshooting and Maintenance Troubleshooting Your Computer 4. From the Power menu, set the Power Management Mode to Max. Performance. 5. Press F10 to save and exit BIOS Setup. If the computer stops responding • Press CTRL+ALT+DEL to end the application that is not responding. •...
Page 180 Troubleshooting and Maintenance Troubleshooting Your Computer • Move the computer away from any nearby heat source. Unplug the AC adapter and allow the battery to cool down. If the battery gets too hot, it will not charge properly. • If available, try another battery and AC adapter. If a secondary battery doesn’t charge •...
Page 181 Troubleshooting and Maintenance Troubleshooting Your Computer If the computer doesn’t suspend to Standby mode as expected • If you have a connection to another computer, the computer won’t suspend if the connection is active. • If the computer is performing an operation, it normally waits for the operation to finish before suspending.
Page 182: Printing Problems
Troubleshooting and Maintenance Troubleshooting Your Computer Printing problems Hint You will usually be able to solve most printing problems by using the Print troubleshooter in Windows Help: click Start, Help (or Help and Support). If a serial or parallel printer doesn’t print •...
Page 183 Troubleshooting and Maintenance Troubleshooting Your Computer • Press the blue sleep button to suspend and resume. • Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. • Check mouse settings in Control Panel: click Start, Settings, Control Panel, then double-click Mouse (Windows 98 or 2000), or click Start, Control Panel, Printers and Other Hardware, Mouse (Windows XP).
Page 184: Startup Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel: open the hardware Device Manager, then double-click Ports (COM & LPT). •...
Page 185: Wireless Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If the computer won’t boot from battery power • Make sure the battery is properly inserted and fully charged. Check the battery’s charge by removing it and pressing the pad on the back of the battery. The lights show the charge level.
Page 186 Troubleshooting and Maintenance Troubleshooting Your Computer • For Windows 98, disable DNS in the TCP/IP properties: click Start, Settings, Control Panel, then double-click Network. If you cannot connect to a particular computer on the network • Make sure the computer is properly connected to the network. •...
Page 187: Testing The Hardware
Troubleshooting and Maintenance Testing the Hardware Testing the Hardware The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing: • Automated testing using its basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
Page 188 Troubleshooting and Maintenance Testing the Hardware 9. Select and run the appropriate tests. Tests are listed only for detected hardware. Press the following keys to run tests: ENTER Runs the highlighted test. F5 or Marks or unmarks the highlighted test. SPACE Marks or unmarks all tests in the current menu.
Page 189: Configuring The Computer
Troubleshooting and Maintenance Configuring the Computer Configuring the Computer Your computer includes two tools that help you configure its operation: the BIOS Setup utility and HP TopTools. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your individual work needs.
Page 190 Troubleshooting and Maintenance Configuring the Computer Main Menu Setting Description Default BIOS Revision Shows the current version of the computer’s BIOS. Detected automatically. Exp. Base BIOS Shows the current version of the expansion base’s BIOS. Detected Revision* automatically. System Time Sets the time using 24-hour format.
Page 191 Troubleshooting and Maintenance Configuring the Computer Setting Description Default Unique Dock ID Sets whether the computer creates a unique hardware profile Enabled for each expansion base (Enabled) or uses a common profile for all expansion bases (Disabled). UUID Displays the value of the 16-byte UUID (Universally Unique Detected ID) as 32 hex characters.
Page 192 Troubleshooting and Maintenance Configuring the Computer Security Menu Setting Description Default User Password is Shows if a user password is set. Clear Administrator Password Shows if an administrator password is set. Clear Set User Password Press ENTER to set, change, or clear the user password. Enter The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters.
Page 193 Troubleshooting and Maintenance Configuring the Computer Power (APM) Menu Windows XP uses only the settings marked with *. Windows 98 uses only the settings marked with *, **, and ***. Windows 2000 use only the settings marked with * and ***. All other settings in the Power menu are ignored when Windows is running.
Page 194 Troubleshooting and Maintenance Configuring the Computer Boot Menu Setting Description Default +Hard Disk Shows the order of boot devices, with “+” 1. Hard Disk +Removable Device indicating a device category. Move the entries to 2. Removable CD-ROM/DVD Drive change the order. If the computer has more than Device Internal NIC one device in a category, you can select the one...
Page 195: To Set Up Toptools
Troubleshooting and Maintenance Configuring the Computer To set up TopTools HP TopTools is for network managers and administrators who are responsible for managing computer systems. It offers configuration and security options that allow you to check which hardware and software components are installed on your computer and how well they are working.
Page 196: Reinstalling And Updating Software
Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software You can use the Recovery CD to recover the original factory software for your computer. The Recovery CD also provides Windows drivers specific to your computer to configure a custom system. You can find drivers in these locations: •...
Page 197: To Create A Support Utility Disk
Troubleshooting and Maintenance Reinstalling and Updating Software 4. Turn on or restart the computer. If the computer is running, click Start, Shut Down (or Turn Off Computer), Restart. 5. When you see the HP logo, press ESC to select the boot device: •...
Page 198: To Create A Boot Disk (Windows 98 Or 2000)
203. To update the BIOS Hewlett-Packard may provide updates to the computer BIOS and expansion base BIOS to enhance the capabilities of your system. You can use e-Diagtools for Windows to download and install BIOS updates in your computer and expansion base simultaneously.
Page 199: To Update Windows Drivers
Troubleshooting and Maintenance Reinstalling and Updating Software 3. If you have an expansion base, dock the computer. If the computer is docked, the expansion base BIOS is automatically updated along with the computer BIOS. 4. Connect the AC adapter. 5. Connect any cables or equipment needed to connect to the Internet. 6.
Page 201: Hp Support And Service
HP Support and Service Corporate Evaluator’s Guide...
Page 202: Getting Assistance For Your Computer
HP Support and Service Getting Assistance for Your Computer Getting Assistance for Your Computer To get help from the web HP has several web sites on the Internet dedicated to providing information to HP notebook computer users. The following sites are especially useful for helping you get support for your computer: •...
Page 203: To Contact Hp For Support Or Service
HP Support and Service Getting Assistance for Your Computer To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty (you are responsible for the telephone charges). During the free assistance period, HP will assist with questions about: •...
Page 204 HP Support and Service Getting Assistance for Your Computer North America Russian Federation: United States: (970) 635-1000 Moscow: +7-095-797-3520 Canada: (905) 206-4663 St. Petersburg: +7-812-346-7997 Mexico: Spain: +34-902-321-123 Mexico City: 52-58-9922 Sweden: +46-(0)8-619-2170 Outside Mexico City: 01-800-472 6684 Switzerland: +41-(0)848-80-11-11 Guadalajara: 669-9500 Turkey: +90-216-579-71-71 Monterrey: 378-4240...
Page 205: To Receive Repair Service
• Any removable media, such as CDs, DVDs, or floppy disks. • Any hardware not involved in the problem and not requested for repair. 3. When sending your computer to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage to the unit in transit.
Page 206: Hewlett-Packard Limited Warranty Statement
HP Support and Service Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration sheet included with your HP notebook computer.
Page 207 HP Support and Service Hewlett-Packard Limited Warranty Statement 6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Page 209: Reference Information
Reference Information Corporate Evaluator’s Guide...
Page 210: Hardware Specifications
Reference Information Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Computer: Size: 278 × 222 × 25 mm (10.9 × 8.7 × 1.0 in). Weight: 1.5 kg (3.4 lb) minimum, depending on model.
Page 211 Reference Information Hardware Specifications Mass Storage Computer: 7.5- to 30-GB removable hard disk drive. 1.44-MB floppy drive module. Expansion base: Two bays for plug-in drive modules. Optional drive modules available. Two slots for SDRAM expansion (SODIMM, PC-100) up to 512 MB. 64 or 128 MB RAM installed in system RAM slot under keyboard.
Page 212 Reference Information Hardware Specifications 802.11 Wireless Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct sequence spread spectrum. Operating frequency: 2.5-GHz ISM band, exact frequencies and channels depend on country. Raw data rate: 1, 2, 5.5, or 11 Mbps. Transmitter output: 15 dBm typical (approx. 30 mW), 16 dBm max (approx. 40 mW). Receiver sensitivity: –84 dBm typical.
Page 213 Reference Information Hardware Specifications Major ICs Computer: CPU: Intel Mobile Pentium III or Celeron processor. South Bridge: PIIX4M. Display controller: ATI Mobility M or M1. Audio controller: ESS Maestro-3 and ESS ES1921. CardBus controller: TI PCI 1410. Keyboard/embedded controller: National NS87570. Super I/O: National NS97338.
Page 214: Modem Reference Information
Reference Information Modem Reference Information Modem Reference Information If your computer has a built-in modem, you can customize the operation of the modem using AT commands and S-registers. You can do this from Modems (Windows 98) or Phone and Modem Options (Windows 2000 and XP) in Control Panel, from most communications software, or by using terminal mode in your software.
Page 215 Reference Information Modem Reference Information Command Function (3Com, US Robotics) Display the firmware version Display the current modem settings Display user profiles Display the product configuration Display blacklist screen Display VXD configuration screen Display V.34 link screen Set modem speaker volume off Set modem speaker volume on (low) Set modem speaker volume on (medium) Set modem speaker volume on (high)
Page 216 Reference Information Modem Reference Information Command Function (3Com, US Robotics) &B0 Use a floating DTE speed &B1 Use a fixed DTE speed &B2 Use a fixed DTE speed when using data compression &C0 Carrier detect is always on &C1 Carrier detect is controlled by the modem. &D0 Ignore DTR &D1...
Page 217 Reference Information Modem Reference Information Command Function (3Com, US Robotics) &W1 Store user profile 1 to memory &Zn=s Store phone number (n= 0,1,2,3) &Zn? Display phone number S-Registers (3Com, US Robotics) Register Function (3Com, US Robotics) Range Default Number of rings before the modem auto-answers a call (0 means auto- 0-255 0 rings answer is disabled and manual answer is in effect)
Page 218 Reference Information Modem Reference Information Register Function (3Com, US Robotics) Range Default Bitmapped register. 1=V.21 mode 2=Disable TCM 4=Disable V.32 8=Disable 2100Hz 16=Enable V.23 fallback 32=Disable V.32bis 128=Software compatibility mode V.32 Handshake Time (1/10 second) 0-255 V.21 Answer Mode Fallback Timer (1/10 second) 0-255 Connection bitmapped operations.
Page 219: Safety Information
To purchase a power cord (including one for a country not listed below) or a replacement AC adapter, contact your local Hewlett-Packard dealer or Sales office. For any power cord with a fused plug, if you have to replace the fuse, be sure to install an approved fuse.
Page 220: Ergonomics
Reference Information Safety Information Ergonomics WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library, or visit our ergonomics web site, www.hp.com/ergo.
Page 221: Laser Safety
Reference Information Safety Information Laser Safety The CD-ROM and DVD drives used with the computer are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).
Page 222: Exposure To Radio Frequency Radiation
Reference Information Safety Information Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 internal wireless radio is far below the FCC radio frequency exposure limits. Nevertheless, the wireless radio shall be used in such a manner that the potential for human contact during normal operation is minimized. The internal wireless radio operates within guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community.
Page 223: Regulatory Information
Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by Hewlett-Packard could void the authority to operate the computer in these regions. U.S.A. This computer has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 224: Canada
Reference Information Regulatory Information Declaration of Conformity (U.S.A.) Responsible Party: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304 +1 (650) 857-1501 declares that the product(s) Trade name: Hewlett-Packard Company Product name: HP Omnibook 500, Pavilion ZU1xxx (where x is any digit 0–9), and F2096 expansion base Complies with Part 15 of the FCC Rules.
Page 225 Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard—see “To contact HP for support or service“ on page 203. Belgium: For outdoor usage only channels 10 (2457 MHz) and 11 (2462 MHz) is allowed.
Page 226 Prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement pour savoir s’il est préférable d’utiliser ce dernier sur un autre réseau téléphonique. Si vous souhaitez obtenir de l’aide, prenez contact avec Hewlett-Packard. Questa apparecchiatura è stata approvata in conformità alla Decisione del Consiglio 98/482/EC che regolamenta, in seno all’Unione Europea, la connessione di singoli...
Page 227: Japan
Per ulteriore assistenza sul prodotto, contattare Hewlett-Packard. Japan Japan Telecommunications Approval JATE approval number: A99-0700JP, A99-0976JP. Name of Equipment: 3CN3AX556, 3CN3BM1556B. Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following pages. Corporate Evaluator’s Guide...
Page 228 Information: [1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 229 Directive 89/336/EEC, amended by 92/31/EEC & 93/68/EEC, and carries the CE marking accordingly. Information: [1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 231: Index
Index BayManager hot-swap, 86 cleaning, 51 BIOS docking, 80, 81 AC adapter password, 43 overheating, 170 compatibility, 25 updating, 198 protecting, 49, 170 connecting, 25 BIOS Setup utility resetting, 33 jack, 17, 22 Boot menu, 194 setting up, 23 timeouts, 193 Exit menu, 194 testing, 187 AC plug requirements, 219...
Page 232 168 Utility partition, 73, 107 switching to external, 38 USB ports, 22 hardware specifications, 210 timeouts, 50 extended memory, 190 Hewlett-Packard support, 164 troubleshooting, 167 external devices Hibernate mode turning off, 57 keyboard, 95 docking, 81 TV set, 99...
Page 233 Internet Explorer, 66 built-in, 26, 65 expansion base, 22 Internet Service Providers connecting to Internet, 66 floppy connection, See Reference AOL, 67 dial-in connection, 67 Guide connecting to, 64 faxing troubleshooting, 182 signing up, 66 Windows 2000), 71 partition (Utility), 73, 107, 181, inventory, 14 Windows XP, 72 196, 197...
Page 234 processor speed saving battery power, 60, 61 Support Ticket, 188 controlling, 56, 193 screen area Support Utility disk, 197 maximizing, 61 adjusting, 39 suspending protection scroll button, 16 and display life, 50 files, 46 Scroll Lock, 16, 20 resuming and, 185 hard drive lock, 46 secondary battery saving power, 60...
Page 235 suspending, 185 reinstalling, 196 USB port, 182 setting up, 27 ventilation, 49, 170 wireless communication, 185 updating drivers, 199 VGA output, 17 TV set (as monitor), 99 wireless communication virus protection, 45 indicator light, 16, 78 VirusScan, 45 on-off button, 16, 74 volume undock switch, 21, 82 restrictions on use, 77...

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