HP  EliteBook 1040 G1 Maintenance And Service Manual

HP EliteBook 1040 G1 Maintenance And Service Manual

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Summary of Contents for HP HP EliteBook 1040 G1

  • Page 1 HP EliteBook Folio 1040 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 This guide describes features that are common Bluetooth is a trademark owned by its to most models. Some features may not be proprietor and used by Hewlett-Packard available on your computer. Company under license. Intel and Core are U.S. Not all features are available on all editions of registered trademarks of Intel Corporation.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Top ..................................6 ForcePad .............................. 6 Lights ..............................7 Buttons and fingerprint reader ......................8 Keys ..............................9 Windows models ....................... 9 Linux models ........................10 Left ..................................
  • Page 6 5 Removal and replacement procedures for Authorized Service Provider parts ........... 30 Component replacement procedures ......................... 30 Display assembly components (panel, bezel, webcam, microphone) ..........31 Bottom cover ............................. 35 Display assembly ..........................37 RTC battery ............................40 Battery ............................... 41 SSD drive ............................
  • Page 7 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 ........75 Using Computer Setup ............................75 Starting Computer Setup ........................75 Navigating and selecting in Computer Setup ................... 75 Restoring factory settings in Computer Setup ................. 76 Updating the BIOS ..........................
  • Page 8 Using Windows Refresh or Windows Reset ..................91 Using HP Software Setup ........................91 11 Backup and recovery in Windows 7 ......................92 Creating recovery media and backups ........................ 92 Guidelines ............................92 Creating recovery media with HP Recovery Disc Creator ..............92 Creating recovery media ....................
  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook 1040 G1 Notebook PC Processors Intel® Core® processors: ● i7-4650U 1.7-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W ● i7-4600U 2.1-GHz (max turbo frequency 3.3-GHz), 4-MB L3 Cache, 15W ● i5-4300U 1.9-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W ●...
  • Page 10 Category Description Ethernet Intel I218LM Gigabit Network Connection S3/S4/S5 wake on LAN Wireless WLAN Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 ●...
  • Page 11 Category Description ForcePad supports 2-way scroll Glass with chemical etched surface Power requirements AC adapters: 45-W HP Smart AC adapter 45-W HP Smart AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Battery: Supports a 6-cell, 42-Whr battery Security Security lock Fingerprint reader...
  • Page 12 Category Description ● Windows 8.1 64-bit ● Windows 8.1 Country Specific 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 7 Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit Certified: ● SuSE Linux Enterprise (SLED) 64-bit Service Pack 2 ●...
  • Page 13: External Component Identification

    External component identification Display Component Description WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
  • Page 14: Top

    Component Description Near Field Communication (NFC) antenna* (select Send and receive wireless signals to communicate and transfer data/ models only) info to and from your Near Field Communication (NFC)-compatible devices. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
  • Page 15: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Caps lock light On: Caps lock is on. ● ForcePad light Amber: The ForcePad is off. ●...
  • Page 16: Buttons And Fingerprint Reader

    Buttons and fingerprint reader Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 17: Keys

    Component Description Speaker grill Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.
  • Page 18: Linux Models

    Component Description Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. Operating system applications key Windows 8: Displays options for a selected object. Windows 7 and Linux: Displays a shortcut menu for items beneath the cursor.
  • Page 19: Left

    Component Description Displays a shortcut menu for items beneath the cursor. num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. Alternates between the navigational and numeric functions on the integrated numeric keypad. Left Component Description...
  • Page 20: Right

    Right Component Description SIM slot plug (select models only) Supports a wireless subscriber identity module (SIM). For more information about SIM slot inserts and covers, see slot on page Audio-out (headphone) jack/Audio-in Produces sound when connected to optional powered stereo (microphone) jack speakers, headphones, earbuds, a headset, or television audio.
  • Page 21: Bottom

    Bottom Component Description Docking device receptors (2) Connects an optional docking device. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...
  • Page 23: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label...
  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25: Computer Major Components

    Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (backlit; includes keyboard cable and backlight cable): 739563-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page...
  • Page 26 Item Component Spare part number Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 717379-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 717380-005 Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 735532-005 Intel Dual Band Wireless-N 7260AN BT 4.0 combo adapter 747833-005...
  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use on models with a webcam 739568-001 For use on models without a webcam 748015-001 Display cable 739573-001 Webcam/microphone module 739570-001 Microphone module 739571-001 35.6-cm (14.0-in), LED, AntiGlare display panel: SVA HD+ 739581-001 UWVA...
  • Page 28: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit 739575-001 SIM card slot cover (for WWAN SKU) SIM card insert (for non-WWAN SKU – customer non-removable) Rubber antenna cover (not illustrated) Mass storage devices Item Description Spare part number Solid-State Drive (SATA III) 256-GB 746906-001 180-GB...
  • Page 29: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) 721092-001 65-W HP Smart AC adapter 714657-001 65-W HP Smart AC travel adapter 693716-001 Mouse: HP USB optical travel mouse 434594-001 HP USB Laser 674318-001 HP Comfort Grip Wireless Mouse 691922-001 Power cord (3-pin, black, 1.83-m): For use in Argentina...
  • Page 30: Sequential Part Number Listing

    Component Spare part number HP Business Slim Top Load Case 718549-001 HP Business Backpack 718548-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part Description number flag 434594-001...
  • Page 31 Spare part Description number flag 693716-001 65-W HP Smart AC travel adapter 704030-005 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704031-005 HP lt4112 LTE/HSPA+ Gobi 4G Module 714657-001 65-W HP Smart AC adapter 717379-005 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 717380-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 718548-001...
  • Page 32 Spare part Description number flag 739563-261 Keyboard with backlight for use in Bulgaria (includes keyboard cable and backlight cable) 739563-271 Keyboard with backlight for use in Romania (includes keyboard cable and backlight cable) 739563-281 Keyboard with backlight for use in Thailand (includes keyboard cable and backlight cable) 739563-291 Keyboard with backlight for use in Japan (includes keyboard cable and backlight cable) 739563-A41...
  • Page 33 Spare part Description number flag 739579-001 System board with Intel Core i5-4200U processor (1.60 GHz, 3-MB cache) for use in models without Windows 739579-501 System board with Intel Core i5-4200U processor (1.60 GHz, 3-MB cache) for use in models with Windows 8 Standard 739579-601 System board with Intel Core i5-4200U processor (1.60 GHz, 3-MB cache) for use in models with Windows 8...
  • Page 34: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 35: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 36: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 37 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...
  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 39: Display Assembly Components (Panel, Bezel, Webcam, Microphone)

    Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 40 From the rear of the computer, press through the slightly open computer to disengage the bottom of the bezel (1). Open the computer. Use a tool to disengage the bottom of the bezel from the display (2), and then remove the bezel from the display (2).
  • Page 41 Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. The display bezel is available using spare part number 739568-001 on models with a webcam and 748015-001 on models without a webcam.
  • Page 42 Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure. ● 739582-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA ● 739581-001 — 35.6-cm (14.0-in), LED, AntiGlare display panel, SVA HD+ Rotate the top of the display panel downward (1) onto the keyboard. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable from the connector (3).
  • Page 43: Bottom Cover

    Bottom cover NOTE: The bottom cover is available in the Plastics kit, spare part number 739575-001. Description Spare part number Plastics kit 739575-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. When reinstalling the bottom cover, install the screws in the sequence as illustrated in the following image. IMPORTANT: To prevent rocking, be sure to use the correct sequence when installing the screws.
  • Page 45: Display Assembly

    Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page NOTE: The display assembly is spared at the subcomponent level only.
  • Page 46 Remove the computer from the display assembly (4). If you need to remove the display bezel, webcam/microphone module, or raw display panel, see the related procedures in Display assembly components (panel, bezel, webcam, microphone) on page If it is necessary to replace the display hinges: Display hinges are available in the Display Hinge Kit, spare part number 739572-001.
  • Page 47 Lift the display hinges off the display enclosure (2). Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...
  • Page 48: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes double-sided tape) 739562-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 49: Battery

    Battery Description Spare part number 6-cell, 42-Wh, 1.93-Ah, Li ion battery 722297-005 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 50 Lift the battery out of the computer. NOTE: In the locked position there will be no red color shown in the latch slot. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 51: Ssd Drive

    SSD drive Description Spare part number Solid-state drive 256-GB, SATA III 746906-001 180-GB, SATA III 746908-001 128-GB, SATA III 746907-001 Before removing the hard drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52: Memory Module

    Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. NOTE: DDR3 memory is not supported. Only DDR3L memory is supported. Description Spare part number 4-GB memory module (DDR3L, 12800, 1600-MHz) 747221-005 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS.
  • Page 53 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and the bottom slot houses the primary memory module.
  • Page 54: Wwan Module

    WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-005 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-005 HP hs3110 HSPA+ Mobile Broadband Module 723895-005 Before removing the WWAN module, follow these steps: Turn off the computer.
  • Page 55 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
  • Page 56: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT 4.0 717379-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 717380-005 Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 735532-005 Intel Dual Band Wireless-N 7260AN BT 4.0 combo adapter 747833-005...
  • Page 57 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
  • Page 58: Keyboard

    Keyboard Description Spare part number Keyboard 739563-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Before removing the keyboard, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Position the computer open and on its side. Insert a screw driver or similar thin tool into the keyboard release opening under the memory module, and then press on the back of the keyboard until the keyboard disengages from the computer. Component replacement procedures...
  • Page 60 Lift the rear edge of the keyboard (1), and then remove the keyboard (2). Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 61: Forcepad (Touchpad)

    ForcePad (Touchpad) Description Spare part number ForcePad (Touchpad) (includes cable) 739565-001 Before removing the ForcePad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 62 Remove the four Phillips PM2.0×2.5 screws (1) that secure the ForcePad to the computer, and then lift the ForcePad from the computer (2).. Reverse the removal procedures to install the ForcePad. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63: Nfc Module

    NFC module Description Spare part number NFC (Near Field Communication) module 739578-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 64: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes cable) 739566-001 Before removing the smart card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Rotate the bottom up the reader upward at an angle (1), and then remove it from the computer (3). Reverse the removal procedures to install the smart card board. Component replacement procedures...
  • Page 66: Power Connector

    Power connector Description Spare part number Power connector 749612-001 Before removing the power connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 67: Heat Sink/Fan Assembly

    Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 739561-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Using both hands, lift up both fans at the same time and remove the assembly (3). CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between the fans are very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 69: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-4650U processor (1.70 GHz, 4-MB cache) 739583-001 Intel Core i7-4600U processor (1.80 GHz, 3-MB cache) 748354-001 Intel Core i5-4300U processor (1.90 GHz, 3-MB cache) 739580-001...
  • Page 70 Disconnect the following cables: ● (1): Power connector ● (2): Speaker ● (3): Display panel ● (4): NFC module cable ● (5): Fingerprint reader ● (6): RTC battery ● (7): Multi-function board Remove the four Phillips PM2.0×3.0 screws that secure the system board to the computer. To remove the system board, be sure to lift near the middle of the board near the connectors as shown by callout (1) in the following image.
  • Page 71 Pull the system board away from and out of the computer (3), making sure the connectors on the side of the board are clear of the computer. Use the following image to determine all Mylar locations on the system board. Reverse this procedure to install the system board.
  • Page 72: Multi-Function Board

    Multi-function board Description Spare part number Function board 739574-001 Before removing the function board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 73: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 739567-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 739577-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 75: Sim Slot

    SIM slot Description Spare part number Plastics Kit 739575-005 The Plastics Kit includes both the SIM slot insert for use in models with WWAN and the SIM slot cover for use in models without WWAN. Service technicians must remove the system board to remove the SIM slot cover. SIM slot insert (WWAN models) The SIM slot insert, used on WWAN models, matches the size of the SIM card and is customer removable.
  • Page 76 To remove the SIM slot cover, you must first remove the system board, and then pull the cover out of the SIM slot. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 8

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 78: Restoring Factory Settings In Computer Setup

    – or – Use the key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...
  • Page 79: Downloading A Bios Update

    Start Computer Setup. Use a pointing device or the arrow keys to select Main > System Information. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...
  • Page 80: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
  • Page 81: Dynamically Choosing A Boot Device Using The F9 Prompt

    Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing while the “Press the ESC key for Startup Menu”...
  • Page 82: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...
  • Page 83: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 84: Restoring Factory Settings In Computer Setup

    – or – Use the key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...
  • Page 85: Downloading A Bios Update

    Start Computer Setup. Use a pointing device or the arrow keys to select Main > System Information. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...
  • Page 86: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
  • Page 87: Dynamically Choosing A Boot Device Using The F9 Prompt

    Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing while the “Press the ESC key for Startup Menu”...
  • Page 88 Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...
  • Page 89: Computer Setup (Bios) And Advanced System Diagnostics In Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 90: Restoring Factory Settings In Computer Setup

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
  • Page 91: Downloading A Bios Update

    Start Computer Setup. Use a pointing device or the arrow keys to select File > System Information. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. –...
  • Page 92 ● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
  • Page 93: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.5 cm 9.19 in Height 1.59 cm 0.63 in Weight Equipped with one memory module, WLAN module, and 1.49 kg 3.3 lbs mSATA drive Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W –...
  • Page 94: Cm (14.0-In) Hd+ Display Specifications

    35.6-cm (14.0-in) HD+ display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Pixel resolution Pitch 0.197 ×...
  • Page 95: 35.6-Cm (14.0-In) Fhd Display Specifications

    35.6-cm (14.0-in) FHD display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits (typical) Pixel resolution Pitch 0.197 ×...
  • Page 96: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 180-GB* 256-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7...
  • Page 97: 10 Backup And Recovery In Windows 8

    10 Backup and recovery in Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points.
  • Page 98: Using F11 Recovery Tools

    CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
  • Page 99: Using Windows Operating System Media (Purchased Separately)

    Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
  • Page 100: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ●...
  • Page 101: Creating Recovery Media

    applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.
  • Page 102: Performing A System Recovery

    NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
  • Page 103: Using F11 Recovery Tools (Select Models Only)

    If possible, back up all personal files. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media.
  • Page 104 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.
  • Page 105: 12 Backup And Recovery In Linux

    12 Backup and Recovery in Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.
  • Page 106: Performing A System Recovery

    Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state.
  • Page 107: Remove Everything And Reinstall Sled

    Connect the USB Disk On Key to a USB port on the computer. Select Computer > More applications > Tools > Create Recovery USB. Enter the root password when prompted. Select USB Disk On Key from the list. Click OK. A question dialog will remind you that the data on the USB key will be destroyed.
  • Page 108 – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data.
  • Page 109: 13 Statement Of Volatility

    13 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry- standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
  • Page 110: Non-Volatile Memory Usage

    Then select Un-configure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-activate If the optional Absolute®...
  • Page 111 Non Volatile Amount Does this Does this What is the How is data input into this How is this memory write Memory Type (Size) memory memory purpose of this memory? protected? store retain data memory? customer when power data? is removed? Controller (NIC) 64 Kbytes Store NIC...
  • Page 112: Questions And Answers

    Non Volatile Amount Does this Does this What is the How is data input into this How is this memory write Memory Type (Size) memory memory purpose of this memory? protected? store retain data memory? customer when power data? is removed? 802.11 WLAN 4kb to 8kb Stores...
  • Page 113 This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings.
  • Page 114: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 115 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 116: 15 Recycling

    15 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • Page 117 Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. Remove the display bezel (3). Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure.
  • Page 118 Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 119 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 120 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 121 Remove the LCD panel. Recycle the LCD panel and backlight. Display 113...
  • Page 122: Index

    Index caps lock light, identifying 7 display hinge AC adapter, spare part numbers 21, chipset, product description 1 removal 38 components spare part number 19, 24 AC adapter/battery light 12 bottom 13 display hinge cover audio, product description 1 display 5 removal 38 audio-in (microphone) jack, left side 11...
  • Page 123 ForcePad multi-function board buttons 6 keyboard removal 64 removal 53 product description 2 spare part number 64 spare part number 17, 24, 53 remval 50 ForcePad light, identifying 7 spare part numbers 17, 23, 24, near field communication antenna, ForcePad zone identifying 6 identifying 6 keypad...
  • Page 124 product description service considerations Touchpad audio 1 cables 26 removal 53 chipset 1 connectors 26 spare part number 53 display panel 1 plastic parts 26 transporting guidelines 28 Ethernet 2 service tag 14 external media cards 2 serviceability, product description 4 USB 3.0 port 12 graphics 1 setup utility...

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