Repairs - Samsung BD-D5900 User Manual

Appendix
PROBLEM
If you experience other problems.
The picture is noisy or distorted
No HDMI output.
Abnormal HDMI output screen.
BD-LIVE
I cannot connect to the BD-LIVE server.
When using the BD-LIVE service, an error
occurs.
NOTE
✎
` When the factory default settings are restored, all the user data stored in the BD data will be deleted.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the product.
2. You bring the unit to a repair centre and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any
work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com,
or contact Samsung Customer Care before seeking to repair your product.
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• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service centre.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
• Check the connection between the TV and the HDMI jack of the product.
• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
resolution.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
• Check whether the network connection is successful or not by using
Network Test menu. (See page 46)
• The total size of device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See page 42)
• Please check whether the BD-LIVE Internet Connection menu is set to
Allow(All).
• If all above fails, contact the contents provider or update the latest
firmware.
• The total size of device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See page 42)
SOLUTION