Troubleshooting: Mobile Hotspot Mode - Blackberry 9620 User Manual

User Guide
Related information
Bluetooth profiles,280
Submit a Mobile Hotspot diagnostic report
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot Connections.
3.
Press the key > Diagnostics.
4.
Press the key > Email Report.

Troubleshooting: Mobile Hotspot mode

I can't use my smartphone as a mobile hotspot
Try the following actions:
• Verify that your mobile network connection and your Wi-Fi connection are both turned on.
•
Verify that your BlackBerry smartphone is connected to the mobile network by checking that the
in the connections area at the top of the home screen.
• Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless
service provider.
• If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming
field are set to On.
Related information
Connect to the mobile network manually while using Mobile Hotspot
Turn on or turn off Mobile Hotspot
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For
more information, contact your wireless service provider.
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Mobile Hotspot mode
indicator appears