Accessories; Troubleshooting - Alcatel Move User Manual

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Accessories

The latest generation of Alcatel GSM mobile phones offers a built-in handsfree feature
that allows you to use the telephone from a distance, placed on a table for example. For
those who prefer to keep their conversations confidential, an earpiece is also available
known as the headset.
Standard charger
USB cable
Tip: Only use your telephone with the Alcatel batteries, chargers and accessories
in your box.
Pictures for reference only.
(1)
(1)
Battery
Stereo headset
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15

Troubleshooting

Before contacting the aftersales department, you are advised to follow the instructions
below:
You are advised to switch off the phone from time to time to maintain optimal
▪
performance.
You are advised to fully charge (
▪
Avoid storing large amounts of data in your phone as this may affect the performance
▪
of your phone.
and carry out the following checks:
My mobile phone can not switch on
Press until the screen comes on
▪
Check the battery charge level
▪
Check the battery contacts, remove and reinstall your battery, then turn your phone
▪
back on
My mobile phone has not responded for several minutes
Press the key
▪
Remove the battery and re-insert it, then switch the phone back on
▪
My mobile phone turns off by itself
Check that your keypad is locked when you are not using your mobile phone
▪
Check the battery charge level
▪
My mobile phone will not charge properly
Make sure you are using an Alcatel battery and charger provided in the box.
▪
Make sure your battery is inserted. It must be inserted before plugging in the charger
▪
Make sure that your battery is not completely discharged; If the battery is flat, it may
▪
take around 20 minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C - +40°C)
▪
When abroad, check that the electrical current is compatible
▪
) the battery for optimal operation.
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